• eSigns

eSigns

Overview

eSigns has a rating of 4.9 stars from 35,639 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eSigns most frequently mention customer service, design tool, and free shipping. eSigns ranks 1st among Signs sites.

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos

What reviewers want you to know

Positive highlights

  • Your prices can't be beat and your customer service is fantastic.
  • I love how easy to use the design tool is and that I can save several projects or several versions of the same project.

Critical highlights

No critical highlights yet

How would you rate eSigns?
Top Positive Review

“Esigns "Goof Proof" guarantee is bogus”

Gregory K.
1/19/24

Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.

Top Critical Review

“Popup Banner badly made and won't fix”

Annette J.
1/7/22

Had them make a popup banner for us for trade show. We didn't wind up using it for a few weeks. The banner was very difficult to get to open but I managed but it was crooked at the bottom, there was sticky glue on the bottom and it cut off our disclosure. Then a piece fell off. When we went back to them they said we had to let them know in 24 hours if there was a problem and refused to fix to make it right. Last time we do business with them.

Reviews (35,639)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) design tool (43)
Thumbnail of user gregoryk593
1 review
0 helpful votes
January 19th, 2024

Over a year ago, I ordered a banner and it was delivered very pixelated. I brought this to their attention and Emmanuel said I had only 24 hours to notify them to take advantage of the Goof Proof guarantee. Three weeks ago I made a $430 purchase, and specifically requested Esign to ensure that the product was not pixelated. It was delivered pixelated and I notified Emmanuel within 24 hours. There was some back-and-forth about submitting the work through their online design tool. Then Emmanuel just stop communicating. He offered me a 20% discount on future work and refused to reprint or give a refund. The Goof Proof guarantee is a joke and a fraud. I have spent plenty of money with Esigns only to get screwed on a job like this.

Thumbnail of user chrisj240
Chris J.
3 reviews
0 helpful votes
March 20th, 2018
Verified purchase

Just took too long to get it figured out. I like your finished product, just wish someone had helped me faster.

Thumbnail of user levir57
3 reviews
3 helpful votes
July 15th, 2022

Loved how easy it was to design a sign for a party. We had so much fun with it and it turned out great!

Thumbnail of user jons469
Jon S.
1 review
0 helpful votes
April 14th, 2020
Verified purchase

I chose eSigns.com because of their wide variety of products, great prices and smooth proofing and ordering process. They had exactly what I needed to order a banner for my 2020 High School Senior and extras such as heat welded hems and hanging grommets were included at no extra cost unlike many other sites. I am so excited to hang the banner outside our home and surprise my 2020 Senior who has worked so hard to achieve this accomplishment.

Thumbnail of user monica5
Monic a.
1 review
0 helpful votes
June 9th, 2020
Verified purchase

DIANA AGUERO is all I have to say, this young lady has the best customer service and attitude. She literally helped me with everything on my last minute order. She walked me thru it all and stayed patient. I sincerely appreciate her for all the time that she took as I sure she could have been doing other things. Diana, it was a pleasure to talk to you and Thank you so much for all your help, it was greatly appreciated and the magnet arrived on time and looked great!!!!

Thumbnail of user kacier2
Kacie R.
1 review
0 helpful votes
January 17th, 2020
Verified purchase

Website is easy to use. I don't like having to wait on a proof however I do like that you email when it is ready! I LOVE that you turn items around so quickly and ship them, this is the #1 reason why I work with eSigns.com. Lastly, I have had a few issues over time but your customer service team has been easy to work with. While we could not get 1 color issue resolved, and that was frustrating I felt they tried and had good communications.

Thumbnail of user joed487
Joe D.
1 review
0 helpful votes
March 19th, 2019
Verified purchase

A little confusing, but not too much. Unclear how to ask for options relating to holes and such, if I wanted to specify.

Thumbnail of user natalies406
Natalie S.
1 review
0 helpful votes
March 31st, 2020
Verified purchase

This is the third time I have ordered double-sided outdoor banners for our church. My banners always have been delivered promptly, and the last time I ordered they came a day earlier than promised! As we have had to go to online worship services during the coronavirus outbreak and re-do our banners to reflect that, it was such a relief to be able to place my current order on a Wednesday and receive by Friday with free shipping! The quality has been beyond my expectations. Thank you so much.

Thumbnail of user kirstynh2
Kirstyn H.
1 review
0 helpful votes
June 15th, 2019
Verified purchase

I don't know what you have changed on your site from about 2 months ago, but this was extremely frustrating. Banner design used to be much easier. Now text boxes come up in huge sizes and I have to try and get them to the same size, no matter that I have chosen the same size font each time. I have to use a different box per line of text, which means guessing where the line might end. You still do top-notch work, and prices are good, but the design tool changes were not good.

Thumbnail of user bobbief19
Bobbie F.
1 review
0 helpful votes
May 4th, 2020
Verified purchase

There was a quality issue with the image on one side of the double-sided sign I ordered for my granddaughter's graduation. I sent pics to eSign via their online portal, and within an hour, they had contacted me to tell me they had issued another sign for production. AND, they made sure I got it before graduation. This will be a great surprise for my granddaughter. Thanks, eSigns!

Thumbnail of user eda91
Ed A.
1 review
0 helpful votes
May 22nd, 2019
Verified purchase

Great experience. Love working with you. First time my image did not showo n my order - I am a bit worried.

Thumbnail of user ritchiej2
Ritchie J.
1 review
0 helpful votes
April 18th, 2020
Verified purchase

I am a returning customer and have been pleased with your service. If you wanted to improve, the on-line design tool could use more options/flexibility. Also, something minor - when I was entering credit card data, etc, it seemed like your fields would not recognize if I used my number keypad.

Thumbnail of user michelleh389
michelle H.
2 reviews
0 helpful votes
April 15th, 2020
Verified purchase

I had to redo the sign several times. not extremely user friendly but I'm not great at this type of thing either

Thumbnail of user richards674
Richard S.
3 reviews
0 helpful votes
January 4th, 2020
Verified purchase

Would like to upload multiple products at the same time. Had to go through the process 9 times for my order. Multiple order process can be improved

Thumbnail of user chrish446
Chris H.
10 reviews
2 helpful votes
May 24th, 2019
Verified purchase

Been using you for years, but the drop down navigation keeps getting in the way and makes the shopping experience annoying.

Thumbnail of user bethd89
Beth D.
2 reviews
0 helpful votes
May 28th, 2019
Verified purchase

eSigns has been my go-to banner print source for five of the last six years. I tried another company last year and was very disappointed, so I'm back this year and don't plan on ever going anywhere else again! It is so simple and fun to design my own banners using their online design tool, I can upload any image I want and the printing is clear and vibrant.

Thumbnail of user dornab
Dorna B.
1 review
0 helpful votes
March 23rd, 2018
Verified purchase

Always easy and appreciate the great service. I would love to get a coupon I can use when I need them since it always seems to be for something I just ordered or I won't use:) Do enjoy the mints and notepads:)

Thumbnail of user shawnd100
Shawn D.
1 review
0 helpful votes
September 24th, 2018
Verified purchase

Difficulty in cart, checking out, shipping, paying. It appears their is an issue with the website. Usually, this process is quick.

Thumbnail of user roberte190
Robert E.
1 review
0 helpful votes
May 26th, 2020
Verified purchase

I had trouble with my mobile device getting a design to work but these guys were quick to jump in and fix it for me very fast. Great service

Thumbnail of user meganb172
Megan B.
1 review
0 helpful votes
January 31st, 2019
Verified purchase

quick and easy- did not like how the thumbnail proof BG was gray however. downloaded proof appearded to be the right color however

Thumbnail of user anonymouse708
anonymous E.
2 reviews
0 helpful votes
December 31st, 2019
Verified purchase

I asked a question about design on chat and got not no answer. Also 40% off email I got this morning was not clear! Made it sound like all signs were on sale.

Thumbnail of user jerek1
Jere K.
1 review
0 helpful votes
April 15th, 2018
Verified purchase

First time ordering signs online. I would have liked a thumbnail of my banner art to show in my cart to reassure me. I can only rate the experience fully after I have received and reviewed the final product.

Thumbnail of user djc13
DJ C.
1 review
0 helpful votes
January 3rd, 2018
Verified purchase

It was a real pain in the neck...last time I skipped the proof, which took days to finally come through. This time it didn't upload. Then I had to wait and contact customer service twice.

Thumbnail of user anonymousm204
anonymous M.
3 reviews
0 helpful votes
November 12th, 2018
Verified purchase

Website was confusing for me, but thank you for providing a 1-800 number with assistance. It made all the difference of me ordering here vs. taking my business elsewhere.

Thumbnail of user gaili6
Gail I.
1 review
0 helpful votes
June 3rd, 2020
Verified purchase

I called because I screwed up my first order in 10 different ways. What wonderful customer service! Super nice people, they talked me through the process.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about eSigns?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.9
35,639 reviews
Have a question about eSigns?