eShakti

I ordered a dress beginning of February 2024. I received no communication at all. I just cancelled my order because they still dont have the fabric. This is the second time i have had issues and their customer service is awful. Very slow response phone calls are not returned or answered. I have been a customer for many years. Their dresses are great if you can get it made and sent to you. Also when measuring if you want it to fit tight then give exact measurements. If you want movement room add some space on your measurements.

This is the second time I have ordered from Eshakti. Whilst I have recommended them to so many of my friends for their range + easy customization: sadly their shipment******* and courier service needs to shape up OR give up!

They do not have the courtesy to keep you looped into delays or apologize. Sorry guys you are letting yourself down

I returned my dress due to poor fit. It has been weeks since I returned and I have not received a refund. I emailed customer service as well as called and left voicemail. No response from the company

I ordered 3 dresses at the end of March. I needed them for some wedding/graduation events late this spring and early summer. One dress was ready quickly and was supposed to arrive by April 12, but I still haven't received it. The other 2 were delayed because of "production issues". All this info is according to both an email and 2 conversations I've had with them over the phone. I've been assured twice by phone that the items that were ready would ship right away, it's been weeks and nothing has arrived at all.
Now when I try to contact them by phone, the call is not going through, plus they haven't responded to email.
I'm really disappointed because I've been happy with them in the past, including their return/remake services. Sometimes orders took a bit longer than expected but nothing like this.
What is going on with them?

Shakti offers great product and customization for difficult sizes, but beware if you don't live in the USA. The website said free returns, but it's only for items posted in the US. My customized order didn't fit properly and to return it I had to pay for my own postage return as well as lose money on the customizing fees, duties, and foreign exchange. All in all I was out quite a sum of money.

I tried a couple times to get everything right. First go round I put in a had a 40 bust and everything. Was made 4 inches too small
I wear an American 10-12. I order size 16 with a 41 inch. Everything was tight and unwearable. One dress has surged seams on the out side of the dress and it is just awful

The packages are sent through some weird company and they just throw them
Near your door. I am in nyc and it just sucks

I have better things to do with my time then send these clothes back and forth

I've made multiple purchases recently that all had to be returned- it seems like the quality has gone down. The return process is expensive and takes a long time- refunds have all been in the form of gift cards so I keep trying to get items that will work, but having to pay shipping both ways means that I'm spending a lot of money trying to get items that work for me. I'm thinking of just giving up on the money I've already spent and keeping the last items I got to be done with it.

I ordered a dress for a friend's wedding roughly two months in advance. The expected delivery was several weeks before the wedding. After the estimated delivery time passed, I sent three emails over two weeks asking if there was an updated delivery date. They responded to none of these emails. A few days before my friend's wedding, I bought another dress and I sent a final email asking for a refund. At this point, they finally gave me an updated delivery date (well-passed the wedding). I'll update when/if I get that refund but given their customer service, I'm suspecting I'll have to dispute it on my credit card...

The dress itself is beautiful however, it took 10 days longer to arrive than estimated. After calling customer service, I was simply told it would not arrive on time. I was told 20 days was the amount of time the garment would take, even though the delivery date showed it would arrive in 14. When it arrived 25 days from purchase, which was several days after the event I needed the dress for, no apologies or offerings were made by the company. As a first time customer, this does not make for a good first impression

The dress itself is beautiful however, it took 10 days longer to arrive than estimated. After calling customer service, I was simply told it would not arrive on time. I was told 20 days was the amount of time the garment would take, even though the delivery date showed it would arrive in 14. When it arrived 25 days from purchase, which was several days after the event I needed the dress for, no apologies or offerings were made by the company. As a first time customer, this does not make for a good first impression.

Do not promise a 7-8 day delivery if it's not possible given current shipping delays. I also think the custom-design idea, while exciting in theory, doesn't always work in execution-- my choices resulted in dresses that don't hang correctly or look right. Perhaps some choices -- length, pockets-- should be flagged as problematic.

I emailed to inquire about the delay in shipping, and was immediately answered on email. I was told that I would be contacted about the quality of the dresses after receiving them, but this is my first communication from eShakti since receiving my dresses.

I have made dozens of purchases from eShakti over the last few years. Great value for somewhat customized sizes. Obviously really like the product since I've ordered so much but only 4 of the 7 dresses were shipped to me this time. In the email it shows the 3 that are still "in progress" but in my account on the website it acts like the entire order is complete. Furthermore, I emailed a few days ago about the outstanding items and have not heard back.

Use caution when dealing with this company. Your phone calls will go to voicemail, and your emails will be ignored. I've been trying to get an ETA for a dress I ordered almost a month ago, but I have yet to get a response. Hopefully, it will arrive before I leave for my vacation. I ordered the dress specifically for this trip.

I ordered the dress because it said it would arrive in time for a wedding I am attending. Then I received an email about a week before I expected it saying it would NOT arrive by the date I needed it. When I called, the CSR was nice, but no other solutions or offers were extended. I was told the dress was being embroidered in India and there was no way to expedite the shipping.

Bummer because it was a pretty dress and I was excited to not have to have it shortened

I was looking to re-order the same wonderful skirt I got last year, but there was no previous order to my name. I know I made it. I am wearing the skirt.
My address information is still there, but all of my sizing information has been forgotten. Ok, so I measure myself again. But then I have to re-calculate every value from cm to inches, which is not a unit I am familiar with. I hope I didn't mess it up, but the skirts sure are very large.
Finally, the payment had to be made in US dollars, which costs me additional money for a foreign currency payment.

Customer service has been good, but I was expecting the dress to fit to size. It runs small and looks way too tight on my body. I thought the material was a breathable cotton with embroidery but it's some type of rayon/poly blend with a silk screen pattern. I should have read it more carefully. I'll never wear it.

I ordered dresses for a special event. One fits well, but it's too late to have the other one returned and remade. The dresses arrived more than a week late. Customer service took several weeks you respond to my request. I've always had a positive experience with eshakti in the past, but this time I was very disappointed.

It took a few weeks to respond to my request, and by then it was too late because the dresses had already been shipped.

My first order of 3 dresses, I did not like and will never wear. Unfortunately it was past the return date when I tried them on.

You will never receive your order in 30 days due to "fabric quality". They really need to stop advertising false delivery times.

I recently ordered two dresses in similar styles and the same size from eShakti. One dress, I returned because it was far too large. The other dress I really like and fits the way I enjoy, but the fabric smells bad. I am afraid it may retain an odor for a long time, as stretch fabrics often do. This is a shame.

I had received dress I ordered. Fit was ok but length of sleeves was not what I chose. I emailed numerous times and also responded to an email from company wanting to know how the dress fit. No response at all from company.

I've gotten a few things from eShakti that worked out well, but it's not totally reliable. Some items don't perfectly fit the measurements I sent, when I had them custom made. (They're close--it's not like they sent me stuff that was off by several inches--but it was not as close as I expected.) I've always received everything I ordered, but returning is a bit of a hassle: they charge you for shipping unless you ask for a store credit. The last time I shopped with them, the return I sent didn't get there, and so I didn't get the credit, and lost the money. Unfortunately, I didn't keep close enough tabs on the shipping, and it's too late to track the package now (always get a receipt!). The fact that you're mailing to India makes it a little harder to deal with. And the customer service is spotty--they don't always answer messages.

If you love an item that you see on their website, I would say go ahead and try it, but be very aware of the shipping charges, and keep on top of your purchases and returns. If you're on the fence, I would say avoid, and use a retailer that has a better return policy.

Item received after the estimated delivery date and no response to my email asking for an updated delivery date. The top was well made and quality material but did not fit well. Overall it was very disappointing.

I never got a response to my question about when my order would ship when the delivery date had past.

This is the third time now, the third order in a row, where my special instructions have not been followed. I asked only for simple things, such as a particular length for my dresses, and received an email that those instructions would be followed, yet again they were not. I asked for the dresses to be made 45 inches long. They were 41.5 inches long. Really getting frustrated with eShakti.