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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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About the Business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback. Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist. Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
Tennessee
1 review
0 helpful votes
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Amazing look
February 14, 2018

The dress is beautiful and the fabric is very easy to care for. The color is true to the picture. I love the customizing feature!

Date of experience: February 14, 2018
California
1 review
0 helpful votes
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SO happy!
February 14, 2018

Before I start, i should warn you that this is a glowing review. Totally mushy, and i did NOT receive any compensation/discounts/hugs/whatever, I hear that is a thing.

I LOVE eShakti. I have about 4 dresses and a shirt now and have been so pleased with the tailoring, the quality of the fabric and the general customer service. SO AWESEOME. I was also super pleased to see that each of my orders came with the names of all of the folks who helped make my garment in India and a way to write them an email to thank them, Such a nice touch. I also read that they pay their employees in India a real wage. Again, awesome, as there is always that concern that overseas manufacturing could be sketchy. I should also note that I have kept the pockets in every dress and it has been awesome having pockets. I recommend eShakti whole heartedly!

Date of experience: February 14, 2018
Florida
1 review
1 helpful vote
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Every item is folded well, it makes it exciting. The fabric is just like the picture and matches the descriptions. I have been shopping with Eshakti for 3 years and I love every item. I am a voluptuous woman and it amazes me that every item fits well and is the perfect length. I am a ESHAKTI WOMAN! When I think of new clothing, it is the first site I visit.

Date of experience: February 13, 2018
Kansas
1 review
1 helpful vote
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Perfect
February 13, 2018

I have now ordered two items from eshakti. In both cases, I got EXACTLY what I saw on the website, and by that I mean that the the item (in this case a jumpsuit) that I fell in love with on the website is what I looked like when I put it on.

They don't advertise this, but the cotton jersey is perfect for travel. It does not wrinkle and you don't need to iron it. Could not recommend this company more highly. Pay the extra for custom fit and it will fit you like a dream.

Date of experience: February 13, 2018
California
1 review
1 helpful vote
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Now this is all I wear
February 13, 2018

I have gotten to the point that eShakti is almost all I wear. Every time I have a eShakti dress on someone comments how nice I look & where did I get my dress. I have had to return 2 things but that was because they didn't look like I thought they would on my frame. Not the company's fault. Returns are easy & the money is credited to your account for the next purchase. I love this company & recommend it all the time.

Date of experience: February 12, 2018
South Dakota
1 review
1 helpful vote
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Fit and Fab!
February 12, 2018

Never have I ever felt so lovely in a dress! The customization is second to none and the options are almost endless. I scroll dresses daily! I have now 10 dresses and 3 pair of jeans and 3 tops... I don't shop anywhere else!

Date of experience: February 12, 2018
Utah
2 reviews
0 helpful votes
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This is my first order and I must say I'm so impressed! My new dress fits perfectly. I never order clothes online because I'm hard to fit - sometimes a 16, sometimes an 18, sometimes even a 20. I ordered a 1X/18 and the fit is perfect. I can't wait to wear the dress to my niece's outdoor wedding in June!

Date of experience: February 12, 2018
Nevada
1 review
0 helpful votes
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Best website ever
February 12, 2018

I love eshakti, they offer amazing dresses. Prices are perfect! My favorite website, I can not recommend eshakti enough. I have ordered 6 dresses from them. All perfect

Date of experience: February 11, 2018
Tennessee
1 review
1 helpful vote
Follow Ashanti N.
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This is the best custom-making online business I have ever come across. I have never been as pleased in life!

Date of experience: February 7, 2018
Texas
1 review
0 helpful votes
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Well worth it
February 8, 2018

I have had several things sewn specifically for me and they all have cost more, including the charges for customization, than anything I've seen on the site. When placing my order I provided my measurements and they had a question about 3 of the values entered. They called to ask me to remeasure as when taken as a whole the garment that would be produced using the values I entered seemed off.

It turns out 1 of the measurements I provided was incorrect. I really appreciated that level of customer service as they could have just did the pattern, yes they actually create patterns specifically for me, and left me to deal with the consequences of my mistake.

I bought a dress and a pant set, both of which I customized. Both are gorgeous and very well made. The pants don't fit exactly right and that's obviously because I measured incorrectly. I may check with my tailor to see what it would take to make the minor fit adjustment.

Regardless, they fit well enough for me to wear the pant set, which I LOVE, anyway. I will wear the dress at my next opportunity and I waiting for warmer weather to wear the pant set.

Date of experience: February 7, 2018
California
1 review
2 helpful votes
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EShakti fits my life
February 7, 2018

At this rate of satisfaction, I will need a larger closet! I believe I am nearing 60 eShakti dresses. Why would I buy anything else? The fabrics, solid and printed, are bold and beautiful. The materials are solid and hold up to repeated wear and washing. The pockets are a necessity! The ability to have my dresses fit me, rather than me trying to fit into dresses is a gift. And the customization, not only to my measurements, BUT to chose the fabrics that catch my eye with the dress cuts I know fit me well is beyond a dream come true.

Date of experience: February 6, 2018
Louisiana
1 review
4 helpful votes
Follow Cherie M.
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I have ordered all of my dresses from eShakti the last two years or more. Every dress is perfect. I like how I can customize the dress. Changing the sleeve length, skirt length, neck shape, etc. is a rare thing online. If you're considering ordering from eShakti, Go for it! I've never been disappointed.

Date of experience: January 31, 2018
Canada
1 review
3 helpful votes
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Cut to fit
February 1, 2018

Delighted to open my first order from eShakti of three dresses. I was a little nervous ordering made to measure with personal style choices, but had received a generous gift card and decided to use it up. I chose two assymetrical cotton jersey designs and one faux suede. Haven't worn any of the dresses for an entire day yet, so I can't comment on functional comfort or wear and tear, but I am impressed with the quality of the fabrics on first appraisal and the attention to detail in the sewing of the pieces. The colours were represented very well online and the weight of the fabrics were appropriate to the styles. I'm pretty fussy about the feel of fabrics on my skin and the cotton jersey is very comfortable. The faux suede comes lined. I wouldn't recommend the side slash pockets however, as they distort the fall of the two jersey dresses I ordered. I used to sew all my own clothes and I appreciate the craftsmanship of these made to order dresses at such an affordable price. Delivery was speedy and early. Very wonderful to put on a dress that is tailored to fit.

Date of experience: January 31, 2018
Alabama
1 review
3 helpful votes
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Love Love Love eShakti
January 29, 2018

I have purchased several dresses and shirts from eShakti. I love 90% of what I receive and send back an item, rarely. I take the credit and receive full amount spent, including shipping! I recommend ordering one item to make sure the measurements that you send translate to the garment correctly. I added an inch on the arm measurement - any other problems are obvious on the scale! I really appreciate the little details, either in changes that I make in neck, sleeve, length or the pockets and modesty buttons at in the button up clothes.The workmanship is very good. My mom, grandmother, and friends have also bought clothes from eShakti. They like them, too!

Date of experience: January 27, 2018
Australia
1 review
1 helpful vote
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A friend of mine put me onto your website. Every dress that I've ordered has been fabulous. What has worked for me is that I did a 'trial' dress that was fairly inexpensive just to check out fit, quality, and customer service. I was delighted with that dress. I have used that style repeatedly, and just gone for different fabric, sleeve lengths and dress lengths. The gift cards are a great idea. Although, I wish they didn't expire quite so quickly because some of them have expired before I could use them. I have recommended your website to all of my friends. Thank you to all of the talented people at eShakti.

Date of experience: January 25, 2018
Australia
1 review
1 helpful vote
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I ordered two dresses, customised in sleeve and length.
One dress is wonderful, the perfect length to floor and arm length. Beautifully constructed, with lining. The other is also well constructed, however, they completely botched the arm length. I requested a long sleeve and its been cut at the elbow, extremely unflattering. The fit of the dress is otherwise good.
They were shipped in around 3 weeks, from new dehli to sydney. It wasnt a problem, I knew it may take a while. It was packaged nicely.
My advice is be careful with your customisations, make them loud and clear. Otherwise i think my first experience was good and I will definitely purchase again, as for the bad sleeve dress I will get the sleeves shortened to a more flattering length.

Date of experience: January 24, 2018
California
1 review
1 helpful vote
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Great service and items
January 24, 2018

So far so good! I like the options and customizability of eshakti. I really enjoy that they add new items every day. Sometimes the dresses can be hit or miss for me, but they have made returns so easy that I'm more willing to take a chance on an item.

Date of experience: January 24, 2018
Texas
1 review
1 helpful vote
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Their dresses fit.
January 24, 2018

We ordered bridesmaids' dresses from eShakti, and we couldn't be more pleased. The dresses are well-sewn, and they fit. No alterations will be necessary, which is just one less thing to stress about when a wedding is planned. Also, we were pleased the bride selected a dress which won't have to be dry-cleaned, although eShakti does offer dry-clean fabrics.

Date of experience: January 23, 2018
Florida
1 review
1 helpful vote
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After having my baby my body drastically changed. Nothing fit as it once did and I began to feel quite bad about myself. After visiting eShakti and trying there option to fit a dress to my measurements, I felt like the myself again. It was refreshing to receive a dress via mail that you know is going to fit perfectly and made from good quality of materials. I'm not saying that a dress cured my self esteem issues. What I am saying is that there is no where else to find the service that eShakti provides and a decent price. I have ordered several times from them and have loved everything I've received.
On top of all that, they know good service. When one of my packages was delayed due to bad weather, they immediately sent me an apology, refund, and sizable credit toward my next purchase. It's a wonderful site.

Date of experience: January 23, 2018
North Carolina
1 review
1 helpful vote
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Always a rave purchase!
January 19, 2018

Quality and buying is always a breeze, especially when its a customer piece. I always get complimented, and I'm positive its because of all the unique offers and superior quality in fit from Eshakti.

Date of experience: January 19, 2018