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EshaktiReviews 4,830

eshakti.com
chic, casual womenAge 26-45
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About the Business

eShakti.com is the #1 women's custom clothing company in the US with presence in Canada, Australia, and other countries as well. We are the only clothing brand to offer the widest range of personalized dresses, tops, and bottoms so you get YOUR size and YOUR style, every time. You can either choose from our standard sizes (0-36W) or opt to get your outfits made to your exact measurements, while also being able to customize your preferred neckline, sleeve, and hem length for any outfit you choose. Every day we launch up to 30 new styles and all our outfits are fully customizable for size and style. We also offer a unique Fit Guarantee Program to new customers where if the fit does not meet their expectations, we remake the garment for free based on their feedback. Our customers say they look their best and feel confident and comfortable in our clothes. They love flaunting their personalized, made-to-order outfits that sets them apart from the rest and gets them the compliments they deserve. They feel heard, understood, and appreciated, as with us, it’s like having their very own personal stylist. Go on and give us a try to experience a better way to buy clothes – clothes that let your style and personality shine through.


eshakti.com
+1 855-374-2584
USA
Founded in 2001
Clothing item from EshaktiFashion apparel by EshaktiMerchandise from Eshakti clothing lineEshakti fashion product

Business Highlights

General

Year Founded: 2001
Target Gender: women
Target Age Group: 26-45

Shipping

Shipping Cost: $12.95
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: items being returned must be unworn, unwashed, and unaltered with all tags intact
Return Cost: $4 per item

Sustainability

Recycling Program: no

Product

Style: chic, casual
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X, 5X, 6X)

Customer Service

Support Channels: phone, email
Support Phone: +1 855-374-2584
Support Email: customerchampion@eshakti.com

Payment Options

Payment Methods: card payments, PayPal

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Eshakti Reviews Summary

eShakti has experienced a significant decline in customer satisfaction, transitioning from a previously well-regarded retailer known for quality custom clothing to one facing widespread complaints about unfulfilled orders and poor customer service. Customers frequently report long delays in shipping, lack of communication, and difficulties obtaining refunds for canceled items. While many long-time patrons express nostalgia for the company's earlier reliability and product quality, current sentiments indicate a growing frustration with the company's operational issues and perceived lack of accountability. Overall, the feedback suggests a critical need for eShakti to improve its customer service and fulfill its commitments to regain consumer trust.

This summary is generated by AI, based on text from customer reviews

service
885
value
2,368
shipping
2,393
returns
205
quality
3,692
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Instant Feedback

21,838 reviews
California
1 review
0 helpful votes
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Update
March 6, 2018

Edit: I ordered a dress earlier this year and it did not fit at all. I returned the dress and they received it but refused to issue a refund. Now I'm going back and forth with them on the bbb website and they are claiming that they issued a refund but they still have my money. Just don't buy from them. The quality has gone downhill.

Date of experience: March 6, 2018
New Jersey
1 review
0 helpful votes
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These dresses fit me perfectly and are in exactly the vintage-inspired styles I love. The fabrics are durable and of good quality, and the workmanship is perfect.

Date of experience: March 6, 2018
Australia
1 review
0 helpful votes
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I loved how simple the customisation was for ordering a dress. Upon arrival which only took 5 days the garment is incredible quality and it fits perfect. Totally affordable. I highly recommend.

Date of experience: March 6, 2018
Texas
1 review
0 helpful votes
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Give it a try!
March 6, 2018

The ordering process was simple and the skirt I received was high quality in construction and fabric. I will be ordering again!

Date of experience: March 5, 2018
Australia
1 review
0 helpful votes
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I have loved everything I have ordered. Everything has fitted perfectly.
I had a small fault in the fabric of one item which was dealt with seamlessly and professionally.

Date of experience: March 3, 2018
Texas
2 reviews
21 helpful votes
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1) I ordered a "custom" neckline. They did not customize.
2) They do not return "customization fees" or "shipping fees"
3) I lose $20 because they made the wrong dress.

Date of experience: March 2, 2018
Missouri
1 review
0 helpful votes
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Great fit and super fast delivery. Fell in love immediately. The dress was well made with a made to order fit. I'm 5'8" and sometimes it is difficult to find the right length but eShakti made that happen.

Date of experience: March 2, 2018
Colorado
1 review
1 helpful vote
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My daughter has used eShakti many times - she is short and plump, so finding clothing to fit her is almost impossible! She has had such great luck with them, I thought I would try MY hand at it. I ordered a pant outfit, customized to my specifications. After a few emails back and forth, confirming my measurements, they proceeded. I have to admit, I was a little nervous. The package arrived ahead of schedule and I eagerly put the pants on. They fit to a T! Just the way I like them! The construction is good, the colors on the top are fabulous, and I can't wait to make another purchase from them!

Date of experience: March 2, 2018
Idaho
1 review
1 helpful vote
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I have ordered 7 dresses from eshakti, and 5 are perfect! I have a really difficult time finding clothes that fit my dimensions, but my eshakti clothes make me feel comfortable and beautiful just the way I am. I'm not sure I really believed the fit of clothes can inspire confidence, but they really do!

There has been the slightest bit of trial and error:

1. My first order ever taught me which neckline and hem line I should be choosing (a hemline "at the knee" instead of "above the knee", and a neckline that isn't too wide).

2. I have learned some fabrics are going to work better than others, especially for my dimensions and hemline. I sent a dress back (and got a refund) because the fabric simply didn't hang right as a short dress, but it may have been perfectly fine as a maxi.

Overall, I have been impressed by the quality of the sewing and the quality of fabric. The thickness of the jersey fabric is really nice (I have 4 jersey dresses and 1 dupioni silk dress).

I strongly encourage customers to make sure you make use of the custom fit options (even if you fit well into standard sizes), and make sure your measurements are accurate. Now that my measurements have been entered and saved to my profile, ordering a dress is quick and easy.

Date of experience: March 1, 2018
Virginia
1 review
0 helpful votes
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I've been shopping with eShakti for over 2 years and have never been disappointed. The clothes are beautiful and extremely well-made. I love being able to customize my choices! And being a plus-sized person, I appreciate being able to enter my measurements in order to get a perfect fit. I have had to return a couple items, and have never had any problems with the process - in fact, it was much easier than trying to return clothing items I've ordered through Amazon. The prices are very reasonable, especially considering all the ways you can customize and the workmanship evident in every piece. Whenever I wear something from eShakti, I get nothing but compliments! I even got married in an eShakti dress!

Date of experience: March 1, 2018
Canada
1 review
2 helpful votes
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Amazing Customer Service
February 28, 2018

This was the first time I had purchased clothing from eShakti.com and will be shopping again. I paid the little bit extra to customize my dress with my measurements, what a great feature to have! I was also able to change the length and sleeves. The customer service was great, they are fast to respond and everything went smoothly. My dress is very nice and I have received compliments. Thanks so much to Nikkie and Carol of Customer Service at eShakti!

Date of experience: February 28, 2018
Tennessee
1 review
0 helpful votes
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Exceeded my expectations
February 28, 2018

Stylish clothing tailored for YOUR body.to order: Measure your body features, choose your style dress, enter your measurements, select a dresses, then design and order every feature of your garment including sleeves, length, neckline, etc. It's that I just placed another order. This site is legit. Shipping was prompt and items often arrive earlier than quoted. Highly recommend and very happy I found out about them.

Date of experience: February 27, 2018
Australia
1 review
0 helpful votes
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I couldn't believe how quickly my jumpsuit arrived. I took a chance on a style I wouldn't normally purchase and can't wait to show it off at an upcoming wedding

Date of experience: February 27, 2018
New York
1 review
0 helpful votes
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Great company, fast shipping, great dresses. Quality is great. I love both dresses. They are nicer in person than in the photos. So glad I ordered.

Date of experience: February 25, 2018
Michigan
3 reviews
0 helpful votes
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Will not disappoint!
February 24, 2018

Gorgeous materials, superb construction, eShakti delivers on unique, quality garments. If you don't choose to custom fit your own item, the "off the rack" options are pretty darn true to size. I absolutely LOVE any dress with pockets :) Very happy and will shop again.

Date of experience: February 24, 2018
Illinois
4 reviews
1 helpful vote
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It was just a little tight in the bust but looks beautiful on. I have ordered three items from them so far and all have met my expectations.

Date of experience: February 24, 2018
Tennessee
1 review
1 helpful vote
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I am honestly at a loss about the bad reviews on here. I have been ordering dresses from eShakti for years now (I actually won a blog contest forever ago that gave me a gift card for eShakti and have been hooked ever since). I'm attaching a photo of me in an eShakti dress from February 2013 and another from April that same year-- and that was about a year after I started getting them! In all that time, I have never had a problem. I have even had issues which required me to deal with customer service, and they were always friendly and prompt. I get countless compliments whenever I wear one of my eShakti dresses, and absolutely adore them!
I will off this advise if you are thinking of ordering: not every silhouette looks good on every person, go with what you know looks good on you, not what you think looks good on the model. The measurements of their standard sizes are provided, do not assume that your "normal" size matches those measurements. And if you are going to customize, have a friend measure you more than once-- numbers fluctuate based on what you've eaten, what bra you are wearing etc. If you are going to pay to have it customized, as reasonable as eShakti's prices are, it is worth taking the measurements a couple of times to be sure you are going to get a good fit.

Date of experience: February 23, 2018
Illinois
1 review
0 helpful votes
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LOVE POCKETS! I love wearing dresses, but I hate wearing sleeveless or having to wear a cardigan over a pretty dress. The dresses I seem to love the most seem to always be sleeveless, and now when I shop on eShakti and see a sleeveless dress I like, I know I can get it with sleeves. Now, I come to this site first when I'm shopping for dresses. It is important to know your size. I have ordered a least a dozen dresses and only sent one back because I didn't like the way it looked on me, not eShakti's fault. I chose store credit and got a different dress I loved.

Date of experience: February 23, 2018
Tennessee
1 review
0 helpful votes
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Happy Customer
February 23, 2018

Great customer service, Quick delivery, Superb fit, Love the quality. I have ordered several dresses for myself, friends and family. We all love our dresses and we receive many compliments when we wear them.

Date of experience: February 23, 2018
Indiana
6 reviews
7 helpful votes
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Having a larger top, it's ridiculously hard to find any clothing that fits me, much less that looks good. Eshakti has completely changed my wardrobe, their dresses are so cute and I get so many compliments. Not only that they all have POCKETS! Even the few issues I've had have been resolved, they have sent me a fabric sample so I could have the sleeves on one adjusted (I recommend making your arms a bit large to be sure to have easy movement) I recommend the cotton poplin fabric, and would advise against buying the duponi as it's a bit too synthetic and strangely shiny. You can ask to have zippers removed.

Date of experience: February 22, 2018