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Epson America has a rating of 1.5 stars from 40 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Epson America most frequently mention customer service problems. Epson America ranks 10th among Printer Ink sites.
No need to bother with refueling, pre-set CISS only facilitates the process. Good print quality. Scanner and copier that is always at hand. And it's all in one device, whose name is Epson L210.
Bought an Epson ink cartridge(black and color). Used my printer very little, 15 days later black ink cartridge stopped working. Phoned for a product replacement. (Just the black ink cartridge). Got the run around from customer service. They referred me to technical support but of course they never answer their phone. Contacted customer support again. Same song and dance. I will no longer buy anything from this company. Their customer support center is #%#*. Dwayne.
I've purchased 3 of these and returned 1 so far. The connection with WiFi is unreliable and the scanner is right next to the router. In addition to unreliable connectivity (it cuts out scanning in the middle of jobs), the scanner very frequently jams causing 10-20 seconds of lost productivity in the middle of a scan job and then sometimes the scanner does not recover so you have to start the scan job all over again. The one I returned would not connect to the WiFi at all. The other one is with my bookkeeper and she isn't impressed either. I will be looking for replacements for the 2 we have for something more reliable and robust. This is a beta unit at best. I have a very busy bookkeeping and payroll business. We need to scan hundreds of receipts per day. I am a highly accredited software engineer. You can look my profile up on LinkedIn. I hold a masters degree in computer science and a bachelors in information technology. I have supported scanners and printers for over 4 decades in my career. Your product is not what it promises to be.
Tip for consumers:
All in all when your scanner works it' great. But it does not work reliably. And in a production environment such as mine, these scanners cost you the time they promise to save you.
Products used:
We use more reliable desktop scanners by Brother. Yes, you need a cable to connect it to your computer but it works every single time. Your product works great for a few minutes then craps out. We reboot our WiFi daily and the new Epson RR600W scanners are in the same room as the WiFi Router. The signal strength is strong. Your scanners would only save us time if we could scan batches of receipts at the same time as your product promises. Whenever we try to feed any more than 4 or 5 receipts into the device it jams frequently. Then you have error messages and prompts on both the scanner and the computer to clear before you can continue your scan job. Often you get most of the way, or even all of the way through a large scan job and when you try to save the file to your computer as the last step, the scanner APP screen goes white with no SAVE button. Whatever you try, the only way out of this dilemma is to restart the app and now all your scans are gone and have to be fed in again.
Epson ET-5880 printer owner
"Unlmited free ink for 2 years" is not true.
Epson support: has not replied back regarding ink rebates, nor have they replied back regarding low printout quality.
Products used:
Epson ET-5880
Epson ink
Epson paper
Steve C's review here doesn't belong--he's reviewing the product, not the site. Moreover, his assertion that "Nobody really can compete" is ridiculous unless he's made a thorough investigation of all competing products, which is not credible.
My review is of the site, as used for support. The written support is pretty good. But think hard before you phone for support. The level 1 support personnel (the ones who take your call) are almost universally clueless, and will take an unbelievable amount of your time, which may or may not solve your issue. The level 2 personnel (to which level 1 can connect you) may be better, but don't depend on it.
I speak from sad experience with my XP-420 printer, which although I rarely need to use it has necessitated a dozen support calls in just a few months. Every time I call I'm kept on the phone for close to an hour or more.
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