Epoch Reviews - 104 Reviews of Epoch.com

How would you rate Epoch?

Top Positive Review

“Good service”

Alan S.

1/14/21

, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price

Top Critical Review

“This guy's are scammers who have eaten my money”

Walters K.

3/15/24

This guy are number one scammed and this website should be taken down,I bought 3000 watch hours from them and they have never deliver and when u write them they don't even answer me, I though others reviews was not true but I have experience it and please this website should be taken down and this guy arrested for celebrate collecting people's money and eating. Scam! Scam! Scam! Be warned.

Reviews (104)

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credit card (17) account (16) adult website (3) phone number (3) credit card number (3) customer service (5)

Alan S.

1 review

3 helpful votes

“Good service”

January 14th, 2021

Service

Quality

Helpful (3)

Thank you

diane m.

1 review

2 helpful votes

“I love this paper!”

November 22nd, 2019

I don't know if sitejabber will print this review, but I love this paper! Epoch gives a more realistic reports and I love the diversity of the paper, especially the lifestyle and health section. Very great health articles which I've saved many of! I was charge the intro rate of $1 and then it only went to $16 a month, which I check my statement regularly to make sure that's all. I was going to cancel after the intro rate, but I like the paper so much that I kept it up!

Thank you

Helpful (2)

Thank you

Lpo M.

1 review

0 helpful votes

“Very good”

September 14th, 2021

Used it daily, mainly associated with adult sites but still can be trusted just don't click on any subscriptions.

Service

Value

Shipping

Returns

Quality

Thank you

Helpful (0)

Thank you

Fancisco C.

1 review

0 helpful votes

“Amaizing”

September 5th, 2020

Incredible articles, well instructed and orientated articles with conservatism ideas for the future of this Country

Thank you

Helpful (0)

Thank you

Jay D.

1 review

6 helpful votes

“I had no issues with the site”

February 3rd, 2017

I subscribe to sophieroseofficial.co.uk for one month and the billing came from epoch.com. I was able to turn off auto renewal and problem solved. I didn't have any trouble with it.

Thank you

Helpful (6)

Thank you

Kris N.

1 review

12 helpful votes

“I Effed up, and they helped me”

April 7th, 2017

I did not cancel my trial subscription to brazzers in time, and they still refunded me with no real further questions - massively happy about their service :)

Thank you

Helpful (12)

Thank you

Rand P.

1 review

13 helpful votes

“You can learn more about Epoch.com and find contact...”

February 24th, 2014

You can learn more about Epoch.com and find contact information for them here:

http://epochbilling.blogspot.com/2014/02/how-do-i-cancel-my-membership-or.html

They have customer support agents available 24/7/365.

Epoch does not own the sites they bill for. They are an independent billing company for entertainment sites on the Internet. They are very easy to get in touch with and a very professional company.

Thank you

Helpful (13)

Thank you

Q&A (18)

Question:

How long does a refund takes? How long does a refund takes?

Answer:

Epoch issues a credit immediately, however, it may take up to 5 business days for the credit to appear on your statement.

By Rand P., Communications over a year old

See more answers (2)

Question:

How long does it take to cancel a site membership? How long does it take to cancel a site membership?

Answer:

Suscription memberships can be canceled online at any time. Simply go to https://epoch.com and enter your credentials. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. You can feel 100% safe using Epoch to process your orders. - Happy surfing!

By Rand P., Communications over a year old

See more answers (2)

Question:

I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do? I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do?

Answer:

Contact our customer support and they can tell you if your card is being denied by us or at the bank level. If we are denying your card we should be able to help. https://epoch.com/billing_support/contact

By Rand P., Communications over a year old

Question:

When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info? When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info?

Answer:

Yes. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). We successfully complete PCI-DSS Level 1 audits every year to maintain that status. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code

By Rand P., Communications over a year old

Question:

I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no. I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no.

Answer:

We can certainly help with that! Contact our CS department here: https://epoch.com/billing_support/contact

By Rand P., Communications over a year old

Question:

Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded? Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded?

Answer:

To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. You may call us, chat online, Skype, request a call-back, or send us an email. The choice is yours!

By Rand P., Communications over a year old

Question:

I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious

Answer:

If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days.

By Rand P., Communications over a year old

Question:

Instead of 666inr 1466.45inr was deducted from my card yesterday. Instead of 666inr 1466.45inr was deducted from my card yesterday.

Answer:

Thanks for reaching out. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Communications over a year old

Question:

I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted.

Answer:

You can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Communications over a year old

Question:

Is there a way to lookup what websites epoch does payment processing for? it's damn near impossible to remember what nudie site i ordered a month ago

Answer:

There is no online directory of merchants for which we process. However, each purchase is confirmed with a receipt to the email address you provided. I would suggest using the Search function of your email provider for the term "Epoch" to find the receipt for your purchase. Hope this helps!

By Rand P., Communications over a year old

Typical questions asked:

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From the business

Epoch is an Internet Payment Service Provider (IPSP).

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Billing Software, Merchant Services, Payment Gateway
Santa Monica, CA, United States
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Company Representative

Rand P.

Communications

Typically does not respond to reviews

Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Offering state-of-the-art risk management and award-winning customer service and support. Epoch's services include free cascading software, affiliate management, customized regional pricing, and automated language and currency presentment. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options.

Epoch's customer service is available 24/7/365 via Skype, Chat, Phone, Messenger, or you can even request a callback. Please visit https://epoch.com/billing_support/contact

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Positive highlights

Critical highlights

“Good service”

“This guy's are scammers who have eaten my money”

Reviews (104)

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Q&A (18)

How long does a refund takes? How long does a refund takes?

How long does it take to cancel a site membership? How long does it take to cancel a site membership?

I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do? I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do?

When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info? When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info?

I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no. I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no.

Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded? Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded?

I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious

Instead of 666inr 1466.45inr was deducted from my card yesterday. Instead of 666inr 1466.45inr was deducted from my card yesterday.

I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted.

Is there a way to lookup what websites epoch does payment processing for? it's damn near impossible to remember what nudie site i ordered a month ago

Can’t see your question? Ask to get answers from the Epoch staff and other customers.

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From the business

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How do I know I can trust these reviews about Epoch?