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Epoch has a rating of 1.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Epoch most frequently mention credit card, and customer service problems. Epoch ranks 49th among Billing Software sites.
This company does not typically respond to reviews
, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price
This guy are number one scammed and this website should be taken down,I bought 3000 watch hours from them and they have never deliver and when u write them they don't even answer me, I though others reviews was not true but I have experience it and please this website should be taken down and this guy arrested for celebrate collecting people's money and eating. Scam! Scam! Scam! Be warned.
Payment was fine. They will claim that according to terms and conditions that they can't offer a refund. Just throw a little weight around. Here is an example of the refund process them:
"sorry but according to the orders terms and conditions we can't issue a refund"
Me:
"I would really rather not escelate this with PayPal. Either way I'm getting my money back,*
Them:
"The order has been refunded and subscription cancelled. Have a wonderful day."
Easy peasy lemon squeezy.
I used the online chat to end fraudulent monthly "subscriptions". After giving only name, address and last 4 of CC, the online chat rep was helpful, offered to block future use of my CC by ANY merchant they service and offered to refund the last two transactions. I had to specifically ask for it, but the rep also gave me the merchant names and subscription emails associated with my CC. I'll wait to see if all the promises come true so I don't have to replace my CC. But, the online chat took only about 10 minutes and seemed legitimate without me divulging all my personal info.
I find it hard to believe this company is still in existence they are a disgrace to the financial industry. Only way to stop them, is to get rid of the credit card you paid with. Then they cant keep billing you. I had real problems, I cancelled my billing with a certain dating site, but epoch billed me 2 months after, they are a scam site no doubt. Dont think of calling them, you cant get through and as for trying to cancel on the epoch site, its a joke. Says fill in 2 fields, yea right, I tried it 10 times, comes up no record, if they have no record, how come they keep billing people, they think we are all stupid, need slinging in jail.
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Epoch is an Internet Payment Service Provider (IPSP).
Thank you for sharing your experience. We take customer service very seriously because we represent not only our own processing services but also the merchants who use us. While we work hard to fight against fraudulent transactions, our customer service team will work with anyone whose card data has been compromised and used with a merchant for whom we process transactions.