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Review of Epoch.com

Epoch.com reviews

4 reviews
2644 30th St., 2nd Floor
Santa Monica, CA 90405, US
Tel: 1-(800)-893-8871
Billing@epoch.com

4 reviews with 4 stars

williamp719
1 review
0 helpful votes
2/11/19

Well it seems the right person at Epoch saw my negative post here about the company. After time and effort my situation was rectified satisfactorily. It seems, although unbeknownst to me, I was at fault for using different cc on different laptops...(I have 2). My advise in the future for a similar situation as mine is to be consistant in your credentials. Try to use the same cc on the same computer with the same email addy. I tried it last night and so far so good. The fraud protections they have in place are extensive. Although cumbersome at times it is a good thing.

Thank you Rand.

I was forced to use Epoch at an online chat room site and after using same cc 3 times the fourth time the charge was refunded to credit card and my account there blocked. I called epoch and they said "Something" in their system triggered a fraud alert. After using card several times all of a sudden a fraud alert is triggered? The rep said he could not tell me what triggered the alert. The epoch system is basically accusing me of fraud. There is no problem with my account at the chat site and my cc company says there is no problem on their end. i've tried using other credit cards at chat site but they are all declined. So i can't even use chat site anymore unless i wire money to them.........NOT.

I asked the epoch rep if i could talk to someone higher up to explain and clear up this fraud alert, he said "cant do it" and hung up!! The only thing i haven't tried on chat site is debit bank card............NOT GONNA HAPPEN!

Response from Rand P., Epoch.com Representative
Thanks for the follow-up William. Our job as a payment facilitator is to protect consumers from fraudulent use of their cards and also to protect merchants from compromised card use. It is not a perfect system, but we continually work to improve it for the safety of both consumers and merchants. -- I'm glad this case was resolved to your satisfaction. -- Rand
keithe24
2 reviews
2 helpful votes
7/8/18

I used the online chat to end fraudulent monthly "subscriptions". After giving only name, address and last 4 of CC, the online chat rep was helpful, offered to block future use of my CC by ANY merchant they service and offered to refund the last two transactions. I had to specifically ask for it, but the rep also gave me the merchant names and subscription emails associated with my CC. I'll wait to see if all the promises come true so I don't have to replace my CC. But, the online chat took only about 10 minutes and seemed legitimate without me divulging all my personal info.

Response from Rand P., Epoch.com Representative
Thank you for sharing your experience. We take customer service very seriously because we represent not only our own processing services but also the merchants who use us. While we work hard to fight against fraudulent transactions, our customer service team will work with anyone whose card data has been compromised and used with a merchant for whom we process transactions.
daenonj
1 review
11 helpful votes
2/10/17

Payment was fine. They will claim that according to terms and conditions that they can't offer a refund. Just throw a little weight around. Here is an example of the refund process them:
"sorry but according to the orders terms and conditions we can't issue a refund"
Me:
"I would really rather not escelate this with PayPal. Either way I'm getting my money back,*
Them:
"The order has been refunded and subscription cancelled. Have a wonderful day."
Easy peasy lemon squeezy.

frederickb39
4 reviews
22 helpful votes
10/16/14

I find it hard to believe this company is still in existence they are a disgrace to the financial industry. Only way to stop them ,is to get rid of the credit card you paid with. Then they cant keep billing you. I had real problems, I cancelled my billing with a certain dating site, but epoch billed me 2 months after, they are a scam site no doubt. Dont think of calling them, you cant get through and as for trying to cancel on the epoch site, its a joke. Says fill in 2 fields, yea right, I tried it 10 times, comes up no record, if they have no record, how come they keep billing people, they think we are all stupid, need slinging in jail.

Customer Questions & Answers

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Epoch issues a credit immediately, however, it may take up to 5 business days for the credit to appear on your statement.

By Rand P., Epoch.com Representative
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To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. You may call us, chat online, Skype, request a call-back, or send us an email. The choice is yours!

By Rand P., Epoch.com Representative
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If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days.

By Rand P., Epoch.com Representative
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Thanks for reaching out. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Epoch.com Representative
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You can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Epoch.com Representative
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There is no online directory of merchants for which we process. However, each purchase is confirmed with a receipt to the email address you provided. I would suggest using the Search function of your email provider for the term "Epoch" to find the receipt for your purchase. Hope this helps!

By Rand P., Epoch.com Representative
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Suscription memberships can be canceled online at any time. Simply go to https://epoch.com and enter your credentials. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. You can feel 100% safe using Epoch to process your orders. - Happy surfing!

By Rand P., Epoch.com Representative
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Epoch is one of the most experienced credit care processors on the Internet, using SSL technologies among other safety protocols. Epoch is an approved payment service provider recognized worldwide by the payment associations. Transactions facilitated by Epoch are completely safe.

By Rand P., Epoch.com Representative
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