Epoch

Add a note (optional - e.g. to review, to try)

Epoch

Write a Review

Write a Review

Overview

Epoch has a rating of 1.2 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Epoch most frequently mention credit card, and customer service problems. Epoch ranks 51st among Billing Software sites.

Service

21
Value

17
Shipping

13
Returns

15
Quality

19

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

Epoch product 0

25

See all photos

What reviewers want you to know

Positive highlights

Only way to stop them, is to get rid of the credit card you paid with.

Critical highlights

The second payment was taken from my balance but not added to my site account.
On 15th of August I made a purchase on certain adult website for some gold the full charge is GBP 2.10.

How would you rate Epoch?

Top Positive Review

“Good service”

Alan S.

1/14/21

, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price

Top Critical Review

“This guy's are scammers who have eaten my money”

Walters K.

3/15/24

This guy are number one scammed and this website should be taken down,I bought 3000 watch hours from them and they have never deliver and when u write them they don't even answer me, I though others reviews was not true but I have experience it and please this website should be taken down and this guy arrested for celebrate collecting people's money and eating. Scam! Scam! Scam! Be warned.

Reviews (104)

Sort by:

Timeframe

Other

Verified purchase

Contains image or video

English only

Reviews that mention popular keywords

credit card (17) account (16) adult website (3) phone number (3) credit card number (3) customer service (5)

Peter P.

1 review

24 helpful votes

“Just do it right”

March 21st, 2016

Sometimes the billing is accurate. Other times it's not. Watch out for the little checkbox that is auto-checked when you sign up.

Also when you contact them they'll always say "We're just the biller." We cant do anything. Then they refund if you stick to your guns.

They really need to be above board but know some guys are too embarrassed to make a fuss. Not me. I'm not ashamed to call my credit card company and stop payment. You should too and you'll not be scammed

Helpful (24)

Thank you

Rand P. – Epoch Rep Over a year old

Epoch works with thousands of websites and has done so for 20 years. We are accredited with the BBB, established with the card associations, and fully pass all PCI compliance standards each year. I'm sorry to hear you had a less than perfect experience.

Q&A (18)

Question:

How long does a refund takes? How long does a refund takes?

Answer:

Epoch issues a credit immediately, however, it may take up to 5 business days for the credit to appear on your statement.

By Rand P., Communications over a year old

See more answers (2)

Question:

How long does it take to cancel a site membership? How long does it take to cancel a site membership?

Answer:

Suscription memberships can be canceled online at any time. Simply go to https://epoch.com and enter your credentials. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. You can feel 100% safe using Epoch to process your orders. - Happy surfing!

By Rand P., Communications over a year old

See more answers (2)

Question:

I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do? I try to purchase memberships on few websites. but everytime my credit card got declined. other payment system works perfectly fines. what can i do?

Answer:

Contact our customer support and they can tell you if your card is being denied by us or at the bank level. If we are denying your card we should be able to help. https://epoch.com/billing_support/contact

By Rand P., Communications over a year old

Question:

When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info? When on camsoda.com i purchased tokens and it directed me to epoch before the transaction was complete.does epoch now have my info?

Answer:

Yes. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). We successfully complete PCI-DSS Level 1 audits every year to maintain that status. In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code

By Rand P., Communications over a year old

Question:

I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no. I paid for wwwrralitykings.com membership for 1year.you have sent username and password.but they are not working. i am unable to open site. my id no.

Answer:

We can certainly help with that! Contact our CS department here: https://epoch.com/billing_support/contact

By Rand P., Communications over a year old

Question:

Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded? Yesterday i got charged unfairly as i had cancelled my good. how can i get refunded?

Answer:

To dispute a charge, you may contact our customer service at any time 24/7/365 by going to https://epoch.com. You may call us, chat online, Skype, request a call-back, or send us an email. The choice is yours!

By Rand P., Communications over a year old

Question:

I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious I charged only 2$ but you epoch says they kept me a temporary hold of 55$. i dont know when they'll refund me, i'?m anxious

Answer:

If a merchant places an authorization on your credit card and you do not spend that amount with the merchant, the authorization will NOT become a charge and funds will be available to you again after 3 days.

By Rand P., Communications over a year old

Question:

Instead of 666inr 1466.45inr was deducted from my card yesterday. Instead of 666inr 1466.45inr was deducted from my card yesterday.

Answer:

Thanks for reaching out. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Communications over a year old

Question:

I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted. I have used my card on hamster .com and epoch has saved my card details ,i want my card detail deleted.

Answer:

You can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Our 24/7 customer service reps can help you with this.

By Rand P., Communications over a year old

Question:

Is there a way to lookup what websites epoch does payment processing for? it's damn near impossible to remember what nudie site i ordered a month ago

Answer:

There is no online directory of merchants for which we process. However, each purchase is confirmed with a receipt to the email address you provided. I would suggest using the Search function of your email provider for the term "Epoch" to find the receipt for your purchase. Hope this helps!

By Rand P., Communications over a year old

Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Show all questions (18)

From the business

Epoch is an Internet Payment Service Provider (IPSP).

Visit Website
Billing Software, Merchant Services, Payment Gateway
Santa Monica, CA, United States
Edit business info

Company Representative

Rand P.

Communications

Typically does not respond to reviews

Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Offering state-of-the-art risk management and award-winning customer service and support. Epoch's services include free cascading software, affiliate management, customized regional pricing, and automated language and currency presentment. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options.

Epoch's customer service is available 24/7/365 via Skype, Chat, Phone, Messenger, or you can even request a callback. Please visit https://epoch.com/billing_support/contact

How do I know I can trust these reviews about Epoch?

Sitejabber’s sole mission is to increase online transparency for buyers and businesses
Sitejabber has helped over 200M buyers make better purchasing decisions online
Suspicious reviews are flagged by our algorithms, moderators, and community members

Have a question about Epoch?