• Epoch

Epoch

Overview

Epoch has a rating of 1.2 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Epoch most frequently mention credit card, and customer service problems. Epoch ranks 50th among Billing Software sites.

  • Service
    20
  • Value
    16
  • Shipping
    12
  • Returns
    14
  • Quality
    18

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
6
24
See all photos

What reviewers want you to know

Positive highlights

  • Only way to stop them, is to get rid of the credit card you paid with.

Critical highlights

  • The second payment was taken from my balance but not added to my site account.
  • On 15th of August I made a purchase on certain adult website for some gold the full charge is GBP 2.10.
How would you rate Epoch?
Top Positive Review

“Good service”

Alan S.
1/14/21

, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price

Top Critical Review

“Impossible to cancel”

Sean F.
2/21/24

They make it intentionally very difficult to cancel subscriptions. Are you surprised? No. None of their online tools work.

Reviews (103)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (17) account (16) adult website (3) phone number (3) credit card number (3) customer service (5)
Thumbnail of user bradyw44
1 review
0 helpful votes
September 14th, 2022

Found out today that I was billed for a site I know I cancelled the automatic subscription to the day after I initially purchased it. Contacted Epoch customer support to try and get things sorted out. Started out polite asking what the issue was and such. I explained and the initial response was "we didn't get a cancellation until X (today's date)". I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. Now I get passive aggressive comments like "sorry you feel that way". For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Then the rep going on about the terms and conditions allowing the charge to go through because it wasn't cancelled. Again keep in mind I had already stated that it wasn't supposed to as it was a glitch via paypal. So I asked what can be done. "I can confirm there will be no further charges" was the almost immediate response. Like that doesn't help at all. Billing me for something that was supposed to be cancelled and saying I won't get charged again doesn't help when you've already taken money for something that wasn't supposed to come out! EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. The newest charge was refunded.

Tip for consumers:
DON'T $#*!ING DO IT THEY DON'T GIVE A $#*! ABOUT YOU JUST YOUR MONEY LINING THEIR POCKETS

Products used:
Adult Website

Thumbnail of user claytonr10
61 reviews
310 helpful votes
July 9th, 2017

Heavy delays. I bought something for $4.99 on 4/09/17. I didn't get it until 4/30/17... 3 weeks later. It was a downloadable product. I only got it because I hounded them on the status of my order. It was supposed to be immediate download delivery via email. Yeah I highly advise against it.

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From the business

Epoch is an Internet Payment Service Provider (IPSP).

Company Representative

Thumbnail of user randp1
Rand P.
Communications
Typically does not respond to reviews
Epoch is your primary choice for online billing and the most experienced Payment Service Provider serving merchants of digital content since 1996. Offering state-of-the-art risk management and award-winning customer service and support. Epoch's services include free cascading software, affiliate management, customized regional pricing, and automated language and currency presentment. Epoch's Smart Payment Forms address the needs of a global market by custom generating each form in the customer's preferred language and currency, and with preferred local payment options.

Epoch's customer service is available 24/7/365 via Skype, Chat, Phone, Messenger, or you can even request a callback. Please visit https://epoch.com/billing_support/contact

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