Epoch has a rating of 1.2 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Epoch most frequently mention credit card, and customer service problems. Epoch ranks 50th among Billing Software sites.
This company does not typically respond to reviews
, it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price
They make it intentionally very difficult to cancel subscriptions. Are you surprised? No. None of their online tools work.
Found out today that I was billed for a site I know I cancelled the automatic subscription to the day after I initially purchased it. Contacted Epoch customer support to try and get things sorted out. Started out polite asking what the issue was and such. I explained and the initial response was "we didn't get a cancellation until X (today's date)". I clarified that it was due to an error and I know for a fact I had said to cancel, especially since it's been over a month since the charge I purposely accepted. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. Now I get passive aggressive comments like "sorry you feel that way". For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. Then the rep going on about the terms and conditions allowing the charge to go through because it wasn't cancelled. Again keep in mind I had already stated that it wasn't supposed to as it was a glitch via paypal. So I asked what can be done. "I can confirm there will be no further charges" was the almost immediate response. Like that doesn't help at all. Billing me for something that was supposed to be cancelled and saying I won't get charged again doesn't help when you've already taken money for something that wasn't supposed to come out! EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. The newest charge was refunded.
Tip for consumers:
DON'T $#*!ING DO IT THEY DON'T GIVE A $#*! ABOUT YOU JUST YOUR MONEY LINING THEIR POCKETS
Products used:
Adult Website
Heavy delays. I bought something for $4.99 on 4/09/17. I didn't get it until 4/30/17... 3 weeks later. It was a downloadable product. I only got it because I hounded them on the status of my order. It was supposed to be immediate download delivery via email. Yeah I highly advise against it.
Epoch is an Internet Payment Service Provider (IPSP).