Epoch

They make it intentionally very difficult to cancel subscriptions. Are you surprised? No. None of their online tools work.

Couldn't cancel a subscription via one of their clients website, it was processed a day in advance and they cannot refund this. The support agent couldn't send me a transcript of the live chat.

Beware of billing, kept getting message " unable to locate any orders with info you provided" bull$#*!!

Contact details stolen and credit card fraudulently used after epoch transaction. Notified them of breach (didn't ask for refund, just thought the breach came from that transaction) and after directing me away from email were totally rude, arrogant and unhelpful. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. Simply didn't care if my user info was leaked from their site. Will avoid using in the future

Two pairs of shoes arrived earlier today, 1 size marked as size 10 but is far too small for that. The second pair are marked 43 when I wanted 44 (size 10 in UK)
I need to return both pairs but Evri need the suppliers name, I cannot locate that information even on my order receipt. Looks to be a clever rip off.

You cant cancel your subscription it will tell you your info isn't in there system1
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*******000

I'm trying to buy tokens on Chaturbate.com. The cheapest option is Epoch. I've done this many times, it always worked. Suddenly it stopped. As a payment method, I choose Przelewy24 (a popular method in Poland where I live and supported by Epoch). It does not require a card as it works on an instant bank transfer basis. After providing the name, postal code and country, I was transferred to the appropriate Przelwy24 website where I made the actual payment. Now after entering the same data, an error message is displayed (as in the attached picture). No one from support knows why this is happening. They asked me to give my card number. But I don't use the card! Then they found that their system was saying that the card was rejected by the bank. But I don't use the card! At the end they told me to talk live in the chat. The first question was about the card number. But I don't use the card!
Support people are unfamiliar with the services that Epoch offers. Nobody knows what caused the error.

Got billed 40€ for a 5€ purchase.
My email was ignored, although I got a reply to use the chat.
Chat support is super rude and unhelpful.
If you really need a service where you have to pay using epoch, just DON'T!

The customer service is useless. They are rude, not helpful and purely annoying. Their subscriptions often does not work. Avoid.

Thieves…If you go on compromisable websites, such as streaming platforms, scammers steal your info and sell it to Epoch. Epoch then charges your account small amounts hoping you don't notice, and if you do they claim you have a membership with them and can not refund the purchases…Straight up $#*!es. If any of you mfers are in Cali, it's hands on sight…Come down to east vallejo and i'll show you what i'm bout. $#*! $#*!s

Was charged 4 times by their system and lodged a live chat request with generic customer service representative "Billing6177". Advised what had occurred. They simply responded they couldn't see an issue at their end, refused to log a support request and said it was my problem to handle with my bank even though their end charged multiple times. They then abruptly ended the chat. I literally never write bad reviews, but holy hell worst customer service I've ever experienced.

This site is unbelievable. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. I do not recommend using this site. Your information is NOT SAFE with them, and they still expect you to pay. I called my bank and they yanked the money bank. Why not? I did not order it. Why should I have to be held accountable if this billing company cannot keep your credit card stuff safe?

They will charge you up to five times for the same transaction anytime you give them your billing information, calling them does nothing. Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team!
I'd give them zero stars if I could.

Signed up for a trial on a site with epoch.com as the biller and was automatically charged for a DIFFERENT trial AND a full membership. I contacted the epoch support to get this reversed and the representative was extremely rude and refused to help - lying and saying that I signed up for those charges and that the billing was final. Absolute scam. Avoid at all costs

Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. Not from this company, not from any other. My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. I think this is just proxy for using stolen card numbers.

Attempted to purchase tokens@ chaturbate, an adult cams site. Tokens are how you tip performers.
This payment window (photo attached) opened. As you can see they have an option for PayPal. I use PayPal for 95% of my online shopping. The PayPal check out window looked a little different than normal (second photo)
It wanted a card number.?. Well, I entered the number of the card I have linked to my PayPal account. It then said they did not accept visa, which back on the payment window it displays visa as an option. These are HUGE red flags and I am afraid the performers at chaturbate won't be getting any tips from me. I advise anyone to avoid Epoch, full stop.

They randomly charge your card for websites u never even opted for. They are just a bunch of scammers who would steal your money. Their customer support is completely unhelpful and blame you instead.

I just bought a iPad case off catch paid in full. Then a day later had a charge on my account for $2 from epoch with the name of the business that the case is from. I thought it was strange so looked the name up. And after seeing some of the comments on here I cancelled my card. I definitely didn't sign up with epoch or buy anything from them never heard of them until yesterday. I guess the business I purchased the case from uses epoch

They kept charging me for services I did not request or authorized. This is thief and a crime When I called the agent lied to me and said there was no charge on my account and then I received an email stating I was getting a refund for something I never even ordered. THIS IS A CRIME... THIEF ALRIGHT. I will be pressing charges for thief.

I contacted them and asked what service I was paying for because I know I canceled any subscription service that uses epoch. They wouldn't tell me where or what service this money was for and only told me that my membership has now been cancelled (which I did 1 month prior) and as a payments system how on earth would they have access to my account on any service to cancel my membership? They also said I will retain access to the service but I haven't. So Thanks for taking my money.

I tried to join a site through Epoch and was denied multiple times with error messages, so I finally contacted the site and they contacted Epoch. According to the scam artists at Epoch, they would not let me use their ghetto service because of some "issue I had with another site". This was a total lie, because I had never had any issues with any other sites. Far as I'm concerned, Epoch can go suck a big one.

Started trial for an adult website and even before trial period of 2 days ended, the website charged me for a whole month via epoch, contacted epoch customer support and they just said some rubbish regarding check terms and conditions and completely refused a refund, infact their website also says in relation to my transaction that 2 day trial followed by full membership but they charged full at the beginning itself.

Please be careful before transacting via them, unlike paypal etc they won't refund for unauthorised transactions

Dont use it my ex girlfriend appears to have been constantly paying this shower of $#*! company from my account without my permission so if that's their idea of top security checks then God help us all