Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Had wrong size the return process was great tel. Conversation was great
I have ordered few things from epic was always good stuff shipping was slow but got my order...
All the equipment was great. Only problem I had was the soccer gloves was to big and they wanted to charge me 10.00 to send it back and get th e right size.the gloves I bought cost me 10.00.other than that I was satisfied.
They are quick with the order and quick with delivery. Prices are great too!
You guys rock. 15 custom uniforms delivered in 3 days made me the hero coach with happy happy girls
Awesome service. Great products, and price! What else do you need?
I got exactly what I wanted - pink soft lacrosse practice balls - in a timely basis. The only grip, when I placed my order - remember I wanted pink - the ball color I wanted was not listed and ordered a different color noting my desire for pink practice balls.
Thank you
It was my very first time, purchasing from Epic, but it was worthy that I did. The great items at afford prices, as opposed to regular physical store, and most other virtual's.
I always get exactly what I order in a timely manner and at a low cost with Epic Sports. It is the only place I go for uniforms.
I ordered basketball uniforms for my 14 year old boys team. I am pleased with the price, and the speed in which I received the order. I've recommended Epic to other coaches. I will definitely do business with Epic in the future.
Customer Service handled my situation exceptionally well.
EpicSports has a truly great selection of items that gives me the most benefit in terms of quality for price. My teams have been using EpicSports for years! Continued success.
Flawless experience. Order was easy and shipping was quick.
I have used Epic Sports to fill in small quantities of product when filling team orders, I have used them to find product to meet the needs of teams I work with and to get product in a timely manner on rush orders. I have always found the orders to be correct and delivered promptly. I strongly recommend Epic as a product provider!
Epic has a great assortment and delivers fast. They ship from various warehouses so orders are not delayed. A great resource this time of year!
Happy with my purchases. Appreciate the integrity.
Excellent prices, easy website to surf through, great quality merchandise! Product arrived in timely manner. Will continue to purchase from Epic.
I love epic sports. I do not shop for sports apparel from anywhere other than them. Very reasonable clothing and top notch personalization. You would be a FOOL to do business anywhere else. And that is all!
I was able to order and receive some winter ware from EpicSports in very speedy fashion. The items I ordered came and I was very satisfied with the quality of the service.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!