Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Completely satisfied with the order, shipment, and customer service. Thank you so much! Our team will be ordering again!
Over $8,000 business in the last few years. Always excellent. Would like the reward point system reinstated though.
Many orders with EPic always good product done right shipped very quick
It was great, I order the products and they arrived on time and had no problems
Great prices, quality supplies. All items arrived very quickly and with no trouble.
My daughter loves her goalie pants, shirt, and her gloves too. Have to say quality of workmanship on gloves not so great, first pair fell apart within 2 weeks but Epic sent us another at no charge. The new ones arrived with a tear in the elastic but was easy to mend myself. The price was right and helped protect a broken finger from another sport. Customer service was great, would definitely deal with them again very soon.
It was exactly what I needed and shipping was faster than expected. Great experience.
We ordered backpacks for our whole soccer team. The parents LOVE the bags as well as the kids! The customer service was quick and wonderful! We will definitely use Epic Sports again!
I have purchased several Referee uniform items from EpicSports and am happy with everything I have purchased. My only complaint is that they do not offer the economy version of Referee Sox, only the more expensive version. So, if I want to purchase sox at a reasonable price, I have to purchase them elsewhere.
Erik from Epic is awesome! He is always quick to return phone calls and answer all questions. The quality of the uniforms is great especially for the price.
I said this before and I said this again this is the best place to buy uniforms from I been buying here for about 2 years and still a very satisfie customer and did I me with no problems and the quality just right I rec this place to all my friends
Good prices on jerseys & numbering, good quality on both, good buys on clearance items.
The phone reps were very friendly and helpful. The quality of the product was first rate and the product arrived in a timely manner. I am very pleased with the whole process.
Great product for the price. The girls on the team loved the jerseys. They were shipped quickly. Very happy
I had a problem with a shirt I ordered and they took care of me and sent out
Another without charging me. I thought that was very nice of them.
Can't beat Epic's prices and selection. Have got some great deals here for my teams over the years. CANNOT BEAT THEIR CLEARANCE SECTION!
Best price, Fast service and reasonable shipping rates
Fun sock and kids like them. Showed up on time and a good price for the team.
Great products, fast shipping and well communicated,
Our team didnt' go to competition & the uniforms were never handed out to the squad so all of them were still in their sealed bags. Called into the EpicSports and they wouldn't take the items back for a refund... instead I was told the sales were final when the items I bought weren't. At this point we have not order since & the team is out $541.78.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!
Answer: Why are shipping costs so high? Unless your costs are extremely low I will take my business elsewhere. Amazon ships for FREE with an Amazon Prime Membership which is EXTREMELY easy to acquire. Please respond to Joanie Jones 602-350-3983. Thanks!