EpicSports

Horrible customer service! I ordered uniforms the middle of August, I was supposed to receive them by Sept 6. On Sept 1, I contacted customer support since it still said processing and hadn't shipped yet. I received a notice that it was shipped and I would get the tracking info within 24 hours. On Sept 2 at 4 in the afternoon, I received an email stating that my items were out of stock and backordered. This is horrible, as we needed them by 9/10. I still haven't received my money back either. Horrible, don't use this company!

Ordered a navy colored letterman jacket from Epic Sports. What I received was black. When called they explained their navy was "very, very dark." I sent them a picture. Then they asked for one taken outside. Then they said they would evaluate the jacket when it was returned. Upon return Epic Sports continued the lie that the jacket was blue and refused to give a full refund or reimburse shipping costs. Lousy customer service, lousy company.

I love our basketball jerseys we received from Epic Sports. I really like the print and color. Our shorts were great as well. Price was good. Wish they were here sooner-but I didn't get my order in as soon as I should have.

I ordered RED softball face masks from there, they sent maroon. I had to pay $40 to ship them back and they wouldn't reimburse me because they said that maroon was the right product. They have poor customer service. I will not buy anything from them ever again. Just go to Amazon, much more easier and better to deal with and will send you the right product.

Very Negative! Ordered a pair of football gloves for my son. Website said they were in stock and paid $27.75 for seconded day delivery. 4 days after ordering I called customer service and the girl said she would have to call me back but looked like they have not even shipped. No call back from customer servive and no gloves for my son's 7 x 7 comp that starts tomorrow. Very negative experience and recommend people stay away from this website.

I appreciate the opportunity to purchase from you. I received my shirt order in a very decent time how ever I should have looked over all the shirts as soon as I got them. One of them had a hole around the neck line and also one of them the neck was made what I can only guess is backwards cause when the person I bought it for put it on the front part of the neck was really high and almost choking her and the back side hung down lower. I could have just had her wear it backwards but I had already put her vinyl print on what was suppose to be the front of the shirt. Other than that I was pleased with my service,

I made an order with Epic sports for mesh sports bags. I'm part of a non profit group supplying bags for recess equipment. When our box was received 1/2 of the merchandise was missing. Because numerous people work for our group the box was tossed before I realized we were missing product. This company refuses to help stating that due to "weight" at time of shipping everything had to have been present. I haven't spoken to a single person willing to help me make this right. I placed my order online and when I finally spoke with a human I was told they couldn't help me because it was an online order. Then they hung up on me mid sentence. By far the worst customer service I've ever experienced. Do not do business with this company.

My son, a college weightlifter, introduced me to these masks. If they worked for him, I figured they would work for me. So, I ordered some gaiter masks to comply with COVID mandates and also color coordinate my boring wardrobe. The masks are just wonderful and a lot easier to remember and use than those over-the-ear things. I have not submitted them to any real strength tests, like using them to pull a bus or semi. But they seem to be very high-quality to me.

Their prices may seem competitive but go elsewhere. Their shipping is slow and the return policy terrible. If you return something for any reason except that it was damaged or an incorrect item, they make you pay shipping (not unusual I guess) but will ding you with a restocking fee of up to 50%! Yep, half of what you paid! You have to wait on the phone for an eternity to talk to "customer service" to get an RMA email, and then they can't tell you what the restock fee will actually be. Oh, and if you do get them to agree to cover the return shipping, you have to buy it yourself, then include the receipt in the box (i. E. don't seal it up until you've paid for the shipping)! Good luck with doing that at the Post Office. No doubt all part of the plan to discourage returns.