• eFamilyMart

Overview

eFamilyMart has a rating of 1.7 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eFamilyMart most frequently mention customer service, tracking number, and business days problems. eFamilyMart ranks 660th among Marketplace sites.

  • Service
    3
  • Value
    3
  • Returns
    2
  • Quality
    2

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • E-mail to their customer service got empty promises from 'Samantha', no satisfaction as yet.
How would you rate eFamilyMart?
Top Positive Review

“Scammer”

Ron K.
2/22/17

Epacificmall is a scam, never ship products or communicate with customers I ordered product 2 months ago and have never received product or shipping information

Top Critical Review

“Worse company to do business with”

Mercedes G.
5/1/20

I order two face masks almost one month ago. I never received the masks, but I did received a request for a review of the product, I emailed *******@epacificmall.com three times and have been ignored, meanwhile I have not masks and cannot risk getting sick with the coronavirus as I am a senior with underlined health conditions. I just emailed the company through their website but I doubt they will respond. I guess I will have to call it a loss for being stupid enough for trusting them.

Reviews (104)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (20)
Thumbnail of user donb29
2 reviews
2 helpful votes
September 17th, 2013

Amazing store! Great customer service. I purchased Mp4 players from them and it arrived in 4 days which is really fast for an online company. I would definately buy them them again! My kids really love the mp4 player! Thank you epacificmall.com

Thumbnail of user martic2
1 review
2 helpful votes
March 5th, 2014

I have ordered multiple times from this website and have had great experiences every time. There was only one time that there was an error in the order and they promptly took care of it and sent the additional items that were missing. I would highly recommend them and order from them again and again.

Thumbnail of user johnb239
1 review
3 helpful votes
October 10th, 2013

I purchased a iPhone 7in1 bundle from epacificmall/groupon. The item arrived in about 5 days. One of the headphone was defective. I simply sent an email saying that the headphone was defective and they sent a new one to me for no additional cost. One of the best companies I have purchased and will definitely buy from them again! Great customer service!

Thumbnail of user rajaj
1 review
1 helpful vote
August 31st, 2013

Great shopping website I have ever seen.
Really good experience with this online shopping store and not even a single trouble in any stage on purchasing an item until delivery.

Thumbnail of user johnb237
John b. – eFamilyMart Rep

Thanks Raja!

Thumbnail of user johnb225
1 review
1 helpful vote
July 20th, 2013

One of the best online companies I have ever bought from. The delivery was fast and the customer service was excellent. Will definitely buy from them again.

Thumbnail of user siddhamp
1 review
3 helpful votes
August 31st, 2013

The site is very professional also nice and clear. It is easy to navigate. One of the best online shopping site, available tons of products. Nice site I like it much.

Thumbnail of user johnb237
John b. – eFamilyMart Rep

Thank you Siddham!

Thumbnail of user nishara
1 review
0 helpful votes
September 1st, 2013

Very good online site and i can find many different colors in single product as live

Thumbnail of user stevenc43
1 review
0 helpful votes
October 14th, 2013

Great website, Really enjoyed with deals and it found trustworthy.

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Company Representative

Thumbnail of user johnb237
John b.

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