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eFamilyMart has a rating of 1.7 stars from 104 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eFamilyMart most frequently mention customer service, tracking number, and business days problems. eFamilyMart ranks 662nd among Marketplace sites.
No positive highlights yet
Epacificmall is a scam, never ship products or communicate with customers I ordered product 2 months ago and have never received product or shipping information
I order two face masks almost one month ago. I never received the masks, but I did received a request for a review of the product, I emailed *******@epacificmall.com three times and have been ignored, meanwhile I have not masks and cannot risk getting sick with the coronavirus as I am a senior with underlined health conditions. I just emailed the company through their website but I doubt they will respond. I guess I will have to call it a loss for being stupid enough for trusting them.
They have a bbb listing here: (But are not BBB Accredited)
http://www.bbb.org/kitchener/business-reviews/online-retailer/epacificmallcom-in-brampton-on-*******
Their address for the domain is listed as here:
**************
661 Chinguacousy Rd, PO Box *******,
Fletchers Creek PO, Brampton, ON
L7A 0N5
http://www.epacificmall.com
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More info on BBB page
Additional Information top
BBB file opened: 18/12/2012Business started: 05/05/2010
Type of Entity
Sole Proprietor
Contact Information
Principal: Manan Syed (Managing Partner)
Business Category
Online Retailer
Alternate Business Names
AN & Associates
Mail Returned
We attempted to send correspondence to 4300 Steele Ave E, Markham, ON, L3R 0Y5. Our mail was returned from this address.
I bouth an expendable hose July 3 and we are now almost in November an stll haven't receive it!
I wrote them a few times and they told me that i should receive it during the week, STLII NOTHING!
I think if that issue is not resolve this week, i will write comments every where that i can found the compagny name.
The wrost of the wrost
I ordered two MP4 players for my kids for Christmas from ePacificMall from a deal I got on Deal Chicken. I received an email stating that they may take a month to arrive. They did arrive the week about a month later. I gave them to my kids for Xmas, but it is almost impossible to get the charging cable into the device. The devices are very cheaply made. I will never buy from this company again. My poor kids can't even connect it to the charger without fiddlin with it for 5 minutes, and even then sometimes can't get it on. I gave up today. Never did get it connected. I left an email for the company on their website and I left a message for them on facebook. I certainly hope I hear from them and that they will refund my money. I don't think a replacment would be acceptable, since both of the MP4's were defective, they probably all are.
UPDATE: I received an email from ePacificMall. They clearly did not read my email. They told me that my items were on their way, and that I would receive them in 5 to 15 days. They said they would get back to me with my tracking number. I RECEIVED THE ITEMS, BUT THEY ARE DEFECTIVE. THE CHARGING CABLES DON'T FIT!
Gain trust and grow your business with customer reviews.
Firstly, thank you for your purchase. Our top priority is ensuring customer satisfaction with every purchase.
We understand that sometimes mistakes happen and as a result, the customer is not fully satisfied. It is clear based on your response you are not completely satisfied with our service. For this inconvenience, we are truly sorry. In order for me to assist you with this transaction and ensure you are fully satisfied, could you please provide me your order id or voucher number so that I can look up your order.
Our ultimate goal is to ensure customer satisfaction and it is my promise to you that we will try our best to resolve your issues and compensate you for any inconveniences.
Kind Regards,
John B