EntirelyPets Pharmacy has a rating of 2.74 stars from 381 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EntirelyPets Pharmacy most frequently mention customer service, credit card, and tracking number problems. EntirelyPets Pharmacy ranks 14th among Pet Meds sites.
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Called Friday inquiring about an upcoming customer auto shipment RX refill. JACK the rep With whom I spoke was spot on. He explained why the refill was so much more expensive Than my initial order. JACK said Entirely Pet Pharmacy wants to keep me as a happy customer, So as a kind gesture, JACK offered to discount my current order to make it more palatable.
I ordered dental chews for my pet. Before the order was received completely my pet died. When I called two times about returning the chews and explained that they were no longer needed because my pet was not alive, not once was any sympathy or condolences offered nor was anything other than standard processing (25% restocking fee and my paying for shipping) suggested. I find this less than caring for a bereaved pet parent.
Called Friday inquiring about an upcoming customer auto shipment RX refill. JACK the rep
With whom I spoke was spot on. He explained why the refill was so much more expensive
Than my initial order. JACK said Entirely Pet Pharmacy wants to keep me as a happy customer,
So as a kind gesture, JACK offered to discount my current order to make it more palatable.
WOW I'm so happy with my recent $1300 order here stocking up my dog pack on their annual meds (Interceptor and Bravecto). Shaun B took my order over the phone and made it much easier, faster, and I got a great deal! Thank you so much for your kind, fast, courteous customer service! Great company with capable and kind people working here, and this is my 3rd year ordering from them and the product is trustworthy and legit. Also, Shaun B knew my dog's name was Samoan- smart guy and a pleasant experience ordering from him this Saturday! Thank you!
Tip for consumers:
Call in if the website gives you trouble or is slow -- SO MUCH EASIER talking to a human, and he threw in a discount they had running that I didn't see online! Great!
Products used:
Interceptor, Bravecto
Just a short note to say how grateful I am to be treated with such professionalism, empathy, and kindness by a new company! I am purchasing duck and sweet, potato twists for my friends dog, and you just beat Chewy, my old supplier, by leaps and bounds. Yolanda M and Shaun B handled my dog treat needs as if they were taking care of their own pet! I am a brand new customer that was treated with such kindness, I didn't really think that was possible in this type of business. It wasn't just "what do you want" and "give me the credit card number". Yolanda is an exceptional listener that exhibited real empathy, compassion, and awareness during the process of fulfilling my order. She made me aware that I could get free shipping and a substantial discount, 15%, if I exceeded the $49. That meant I got another bag of treats for approximately 14 more dollars. By the way, Chewy sold me 18 ounces of the same tree for approximately $31. They formally sold the same brand, but they've been stringing me along saying they're on backorder for months. (All the while selling me a different product that has nowhere near the same size and weight.)
Somehow my shipping address was misconstrued and printed out as the same as my billing address. I called and left my number. Less than five minutes later to my surprise, I received a phone call from Shaun B. We had a pleasant conversation which culminated in Shaun suggesting that he would be delighted to give me an even greater discount, 18%, if that was all right with me. No one has ever asked me for permission to give me a larger discount! I guess I should tell you that being a new customer, I had no expectations of a pleasant interaction, but more of a fear of having to explain myself three or four times to resolve a simple error in correcting the shipping address. I explained to this gentleman, not knowing his position in the company, that I had a wonderful discussion with a delightful young lady, who really listened and fully sold me on the belief that she really cared. I explained that her name was Yolanda M, and that she deserved to be recognized as a Service representative beyond compare. Sean explained that he can not only give me a discount because he's the manager, but that he would write something in Yolanda's permanent file, indicating the positiveness with which she displayed while interacting with a new customer. Word of mouth is the best form of advertising Any company or corporation can get! It's free, and people believe what their friends tell them as opposed to what television, or the Internet tells them. I have already spoken with five or six people, as I just am astounded, with the gratitude that was displayed for my selection of doing business with entirely pets.
I can't tell you how pleased I am with this first interaction, but really feel that Yolanda, M and Shaun B Be commended for their positive, kind, and caring attitudes. I can't wait to tell more friends! See Ya Chewy. If anyone needs to speak with me, I can be reached at *******916 or *******@comcast.net.
Respectfully, Brian Peterson
Tip for consumers:
See the review
Products used:
Sweet potato duck treats
I ordered 3 packs of 6 Iverhart Max Soft Chews for our greyhounds. The service was prompt (I mailed my paper RX, so it took a bit longer) and it arrived in great condition. The product expiration date is way beyond the time frame that I will have to use the product. Price has gone up but they had a discount code that brought it down to a reasonable amount. I have had good experiences with this company and they are always there to answer any questions you might have. Overall very pleased!
Tip for consumers:
Always look for a coupon code to bring the price down, call them if you have any questions!
Products used:
Iverhart Max Soft Chews heartworm preventive
I was having trouble with the website order and the staff was great to make sure I got my order. Thank you!
Easy to sign up and order Rx. Fast communication with Vet. Easy to re-order!
Entirely Pets Pharmacy offers the best online prices. Their customer service is outstanding. Highly recommended!
Products used:
Apoquel
Easy to use Fast Delivery. Highly Recommended will definitely order from them in the future
Web page easy to read and understand. Placing our order was easy. The delivery was much faster than we had expected. We are completly satisfied.
I have several pets and some of the items that I needed I needed quickly and reliably. EntirelyPetsPharmacy delivered time and time again. All my pets are doing great and much healthier thanks to EntirelyPetsPharmacy. They are unquestionable the defacto when it comes to pet pharmacy needs!
I needed to order some prescription medication for my cat. EntirelyPets Pharmacy contacted my vets office and basically took care of everything. All I had to do was provide them with the fax number.
Tip for consumers:
There's EntirelyPets.com and then there's EntirelyPetsPharmacy.com. Both the same company but I had to create 2 different log ins.
Products used:
Pet medication.
I ordered the Nutramax Cosequin for one of my cats to be shipped to Australia as the product is very hard to get here.
Not only was the ordering process easy as, the shipping was reasonable and the delivery time was less than two weeks.
A very happy customer.
Products used:
Supplements
EntirelyPets Pharmacy was efficient in getting the prescription from my veterinarian. I received my dog's medication quickly. There were no complications and it was exactly what I requested.
Everything Entirely Pets Pharmacy did was as per ordered. I ordered on 12-10-2020 and paid for 2-4 day shipping and it took 12 days to be delivered. The only problem was because of the pandemic the USPS service is not able to keep up with the delivery schedules that people are paying extra in order to receive there packages. This is a logistical problem for the USPS and our government to solve before the U.S. has any more national disasters!
Tip for consumers:
Entirely Pets Pharmacy is excellent!
Products used:
Fish Mox
I am so happy to have found this site. I was able to get meds that my dog needs for his allergies and well-being, at a much lower price than the vet was charging me. I used the reviews from other customers to find what would best fit my needs. The items were shipped quickly and are working already! Will definitely be using this site for my future pet needs!
The shipping was super fast. Item exactly what ordered and a great price. The communication between the company and vet must be straight on, because it took only 3 days until the product came
Entirely Pets Pharmacy helps lower the cost of providing heartworm, anti-flea/tick and other medicines for my pack of aging dogs and cats. Thank you for your good service!
Fast service and great prices. I glad i found your website because it's saving me money. I will use this site anytime i need somethinf for my pets.
I appreciate the Entirely Pets pharmacy, their prices are exceptional, and shipping is fast. The only thing I would change is me finding them sooner.
Products used:
Medication
Great product for controlling fleas! I was able to obtain this product at Entirely Pets at a much greater savings than if I purchased through my veterinarian. Would definitely recommend!
Product availability, cost, shipping and customer service were incredible. When my vet was out of a prescription, I was luck enough to find EntirelyPetsPharmacy.
I switched to Entirely pets pharmacy because mine was recently bought out by another company with zero interest in customer care. I ordered a bottle of medicine from entirely pets pharmacy and it was delivered to my home in a timely manner but the dry ice had melted. I called and spoke to Shaun B. Who was very understanding of the situation & provided excellent customer service. I highly recommend doing business with Entirely Pets Pharmacy.
Although the product was on backorder, we decided to wait a couple of weeks as we had a reserve of pills to tide us over. Shortly we received the pills before we ran out and we are now giving them to our dog without interruption.
This was my first experience with Entirely Pets. They had the Feline Vaccine I needed. And a a great price. The associate Sheetal was a huge help. She knows her poducts Thank you for all your help.
Mary Akron, Ohio
Tip for consumers:
Any breeder
Products used:
Vaccine for cats
Fast shipment. Product as described. Well packaged. No problems with my order. Good price too! Thanks.
Excellent products at incredible prices.