EntirelyPets Pharmacy

After a month of waiting for meds, I was contacted that they could not fill the order. What to do next? Not rocket science, refund the money. Now months later I am notified that they are sending another shipment. That means we are probably being charged again. The phone number given WILL hang up on you if you hold long enough.
CHARGE BACKS TAKE SO LONG AND COST SO MANY CALORIES! Argh!
You do not have to use this website, there are many others that are more established.

They took my money immediately and after 3 weeks, I still don't have the medication for my pets. The customer service people are belligerent and unhelpful. They just don't seem to care. I write this review in tears because the customer service person called me a liar. Even though my vet responded and I have called multiple times and so has the vet's office, I can't seem to get the script done in order to satisfy them. I really have never had any issues like this before with other companies. If you want verbal abuse and no cooperation whatsoever, Entirely Pets Pharmacy is the place to go.

Took 2 weeks for them to ship order. Medications were stolen from my mailbox. Company REFUSED to refund the amount to my credit card. Every time I called, I was on HOLD for about 30 minutes. They were rude and condescending each time I called them. DO NOT ORDER FROM this company.

Received notice was not available and went to vet to purchase. It is a crtirical medicine for my
Dog

Despite having a valid RX with ample refills, my order was delayed for 2 weeks while my Veterinarian's office was contacted. Which means that my dog went without her medicine for 2 weeks. Customer Service seemed very unconcerned. I cancelled my autoship and will return to Allivet. You should try to do better as a company.

Placed an order over a month ago. I emailed after 2 and 1/2 weeks and got a response that is was just in and was out of stock. I asked why they didn't inform me of this. No real answer, and that my shipment was going to be sent out immediately priority shipping at no additional cost. I asked if they would send me tracking info... they said they would but no email... I waited a week and called they said they would send it out and send an email and it should be here by the end of the week. NOPE, still not here Been 5 weeks and called them again. At this point just would like my money returned and to never see there web page again! Canceled my order we will see how that goes. Also this guy told me it is out of stock in the warehouse but will be in shortly. Funny that the other three times I contacted them it was on its way and shipped out to me. Good luck if you decide to use this company!

Ordered lactate ringers on June 8,2020 on website. Vet authorized on June 17 after multiple contacts with Entirely Pets. On June 18 I called to find out order staus. Was informed vet authorized on June 17 and it would ship on the 19th. I did not receive shipping notice so emailed 3 times with no response. Finally called again on 22nd, Ariana couldn' t tell why it didn't ship. Was on hold over 40 minutes. Finally am told there is extra shipping charges because of weight. Had to wait for them to calculate. Said an additional $100+. When I asked why no one contacted me and told me about the problem, the response was website says may be additional shipping fees for heavy items. When I then said I understand that but I have contacted company more than 5 times and was never told the issue, they could not answer. Told them to cancel order so she transfers me to "manager" Shaun who again attempts to explain that it is heavy and will cost more to ship and I again said how would I know that if company never contacted me. I again tell them to cancel the order, he puts.me on hold again to verify whether the Rx was approved? Huh. Comes back again, talking over me saying website says may be extra shipping. I AGAIN said to cancel the order. Terrible customer service. If there is extra shipping, you should contact the customer idiots.

Because entirely pets carried specific medication for my pets I did try them and I had the same problem two times. They take their time contacting the vet. They let you know days or weeks later that they have not heard from the vet. The vet says they approve medication entirely pet says they did not. I have never had this problem with any other online pharmacy. Unless you're ordering your prescriptions way ahead of time, I would not use them.

I ordered the Iverhart Max chews and they informed me that they were backordered and that I could have the soft chews for the same price ($65 for 12 month supply) but when I got the order they charged me $95.95. I was also expecting Braveco flea and tick chews and they were not in the box. I called customer service and they told me they could not help me as the pharmacy was not open and hung up on me. Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61. I will not be ordering from them again. I would give them -5 stars if I could.

Ordered product on Sunday morning and tried to cancel hours later with no response. Called customer service early next day and only a recording. Left a message with all my info to cancel. No response and said online it had shipped. Never will I use this vendor again.

I will no longer use this so called pet pharmacy. I ordered a Rx for my horse back in October. Despite numerous emails I was ignored. When we called customer disservice they said they had none of the drugs in stock. Said they don't know when they'll get any! Now I have only a few tablets left - so they've left us in a mess. They should all go to work in a clown car!

I ordered Dr. Marty`s, dried food it cost me $168.00 for 6 bags. It came in and my dog a pit named Blue who eats everything, ate it and threw up and had diarrhea! I then asked for them to send a Call tag to pick it up. They said I had to pay to ship it back it cost me $28.00 to ship it back. They also said there would be a restocking fee of 15 to 20 percent. The bags weigh a quarter of a pound if that. What restocking fee? It`s been two weeks still no refund of whatever they decide is a refund. This company is CRAP STAY AWAY! J.Davis

I ordered something through their website,
After that I called them to confirm my order and they told me that my order is going to take two months because they do not have the product, so I canceled my order and I called them again to reconfirm they cancel it. I bought the product that I needed and a week after I got the canceled order from Entirelypetspharmacy. I called them several times to try to return my order and they told that was impossible. I think this company scamed me and the communication is the worst.

This company only cares about making sales and they DO NOT BACK UP THE PRODUCTS THEY SELL! I would recommend shopping elsewhere.
I purchased breveto for my boxer dog, the same flea medicine I have used the entire 8 years she's been alive and never had an issue. This is the 1st time I've bought it from this company and it was worthless. I don't know if it was even a product or if it was a placebo, that's how badly it performed. After hours of trying to reach this company I finally do and I'm told tough luck. They tell me contact Merck because they won't honor their product. I can't imagine a company this size being more concerned with the 50 bucks they made off of me then about a customer's satisfaction! I have used many other pharmaceutical companies for many products over thre 30 years ive been a pet owner and they always backup their products. I am now out the purchase price of the medication and I'm going to have to invest in Star and who knows what else to clear the flees out of the house. I have never in all the years I've owned a pet had something like this happened.
I will not be ordering from this company again and I recommend you look elsewhere as well

If I could give zero stars I would. This is in regard to order# ******* which I canceled due to the length of time that it took them to process my order and the fact that they also could not find the prescription that my vet faxed to them several days prior to my calling customer support. This online store is the most unorganized and most customer UNfriendly that I've ever shopped with so, obviously, I will never shop here again.

Then, after canceling my order they apparently decided to ship it out to me anyway. Another call was placed to customer support to which I was informed that they had "changed systems" and that the cancelation was not carried over to the new system. Apparently, this customer service agent thought that the fact that my cancelation was not carried over that it was my fault and that I had to wait for the order to be delivered, refuse it, then wait until they received it back in order for them to refund my credit card. ARE YOU KIDDING ME?!

Of course I said that was unacceptable as this was THEIR fault and they need to eat the cost as to refund my account immediately or to put me through to a supervisor. To that she stated that I would have to call back on Monday as neither their accounting department NOR their supervisors work on Sunday? AGAIN I HAVE TO SAY... ARE YOU KIDDING ME!?! Then because I kept saying I didn't want to her her apologies as they do not help me she placed me on hold and left me there.

I would hope that those of you reading this are as appalled as I am and also refuse to shop at this site. Do yourselves a favor and use a retail site that COMPLETELY understands customer service such as Chewy. Now that is a site that absolutely has their act together and cherishes providing impeccable customer service.

I placed an order for medications and a joint supplement on Oct. 2,2020 using a 15% discount code. I was charged the full amount without the discount and was told I would receive the discount when the rest of my order shipped. The joint supplement never shipped. I emailed on 10/23 - no response. I chatted with an EP rep on 10/29 when I was told I would receive a refund for the undelivered items - no refund. I chatted with another rep on 11/12 and was told I should have a refund the following week - no refund. Finally, on 11/22, I gave up and filed a BBB complaint. The horrid customer service alone should put this company out of business. DO NOT BUY FROM THEM! There are much better companies out there.

Asked if they price match and reply was yes. Told them what I was looking to buy and from where. Clerk states cannot tell if they are a US company. I go to the website and find all indications that the company is indeed in the US. Explained to the clerk he needs to look more. Done arguing with someone reading from a script, ask for supervisor. He asks why I wish to buy from them if it is cheaper elsewhere. Wow, boy do I feel welcomed. Supervisor looks at the competitors website and says yes I see the price. I tell him they have a discount code which brings the price down lower. He states we cannot honor the discounted price. So first the excuse was cannot tell if in the US only to be followed by we cannot match their discounted price. Thank you, you made my decision easier and made me work harder. I did get what I needed at the price I wanted. Buyers please do your research, there are other competitors out there with the same product, quality and lower pricing!

I'm a very patient person, but when trying to fill an order and a problem occurred, customer service was about as rude and unhelpful as possible - talking over me and interrupting me in mid-sentence. When I realized I was getting the runaround, I asked to speak to a supervisor. I was told that I had to leave a message and was connected to lovely music which I listened to for 10 minutes, so I assume she sent me to a number that was not in service. To add insult to injury, neither the live chat nor email function on the website was working. The reason was "low staff"...I will never order from them again.

My dog has congestive heart failure. I decided to purchase the medication from entirelypetspharmacy.com because, after spending $4,000 for my dog's vet bills, I really needed someplace to buy medication just a little cheaper to alleviate the financial strain. BIG MISTAKE. Another lesson in "you get what you pay for". My dog requires 5 different medications twice a day. One of them being the Pimobendan (Vetmedin). I placed an order on April 7 for the Pimobendan and another medication that I had MAILED them a prescription for, and also a third (with instructions to simply obtain a transfer from another pharmacy, which I assumed would take them maybe a day to do) and it is now almost THREE WEEKS and I still haven't received my order AND I paid for the expedited shipment. After waiting about a week and half I inquired about the ordered. Received NO response. At about two weeks, I inquired again. No response. Shame on me for not CALLING them. It is now 19 days and I called and miraculously got a hold of someone. The customer service rep told me that they were OUT of the Pimobendan - as in didn't have any in stock and it was on back order. ARE YOU KIDDING ME? The one medication I was EXPECTING THEM TO MAIL ASAP they ran out of and didn't even bother to let me know so that I can get it from somewhere else. Complete and utter disaster of a company. I wish I had read the reviews about this company sooner, as I would have avoided relying on them at all costs - especially for the sake of my dog.

Placed an order on Sept 28th. Called twice about the delivery of the order, was told that the item was out of stock but would be shipped in a couple days. Called back on the Oct 19th was told that it would be shipped on the 20th. Called today Oct 27th and was told that my order had been cancelled due to item out of stock. Worst customer service ever..

I didnt read any reviews before ordering, I wish I had. Do not order through this website, a few dollars saving is not worth the trouble. Customer care wait time is atleast 15-20mins. They never reached to my vet and kept telling they were busy for 1 month. I went to my vet and got the prescription approved and then they didn't ship for more than 1 week. I placed my order on 16th June and still it has not been shipped. This is first and last time i am using this. You cannot cancel order online, you will have to call them which is again a long wait.

Absolutely DO NOT order from Entirely Pets. You will be waiting for weeks and no one will call you. After you wait on hold for 45 minutes, they will tell you that they couldn't fax your vet because the number wasn't supplied - except that their system automatically selected the vet with the included info in the profile, and I couldn't update it. While you're on the phone, they Google the number and fax the prescription. You think all is well and that it will ship, and wait another week, and still nothing. So you call your vet and the vet tells you they approved the prescription a week before, but because you know to ask a lot of questions, you find out that Entirely Pets only sent 1 of 2 prescription requests, and the vet has no requests for the other medication you've ordered. So you call Entirely Pets again, and after waiting for 30 min this time, the customer service rep tells you that the vet only sent the one prescription, to which you reply no, it's because Entirely Pets never sent the other request, so they resend it. You call your vet back again and say they should have just received another request. Guess what? It turns out that the rx request for the 2nd item is just not on the form and Entirely Pets still has not sent the correct request. Outside of waiting on hold AGAIN (which is the only way to get a hold of anyone) for an obscene amount of time, your only recourse is to ask the vet to send an approval for any and all scripps you may order so you don't have to waste so much time again. Or, better yet, never order from them again and go elsewhere. Additional note - the vet laughed when I told her which company was creating so much trouble, and she said this is the umpteenth time she'd had to deal with such challenges.

Do not buy anything from this company. They had a "black Friday deal". Even though it was not that great I was a fish and got dragged under. I heard nothing from them for a month. I finally got PayPal involved. I received one item from the order. If I had not paid with PayPal I would have not received anything. Still waiting to hear from the EPP or PayPal about the rest of the order. This was a $100 item. So this is a big deal to me. DO NOT BUY ANYTHING FROM THESE PEOPLE FOR ANY REASON.