• Entertainment Earth

Entertainment Earth

Overview

Entertainment Earth has a rating of 3.26 stars from 190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Entertainment Earth most frequently mention customer service, star wars, and phone call. Entertainment Earth ranks 86th among Games sites.

  • Service
    54
  • Value
    52
  • Shipping
    51
  • Returns
    41
  • Quality
    46

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 26.3%
Positive
5
Neutral
0
Negative
14
23
See all photos

What reviewers want you to know

Positive highlights

  • Donald was super helpful and really made my shopping experience with Entertainment Earth an awesome one!
  • I am incredible grateful to employee Donald who provided the definition of pristine customer service.

Critical highlights

No critical highlights yet

How would you rate Entertainment Earth?
Top Positive Review

“Great Customer Service”

Michael S.
7/22/23

I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.

Top Critical Review

“No customer service.”

Jenny W.
9/3/23

I placed an order, was told it would not ship till October, well it shipped sooner they took the money with no heads up! I tried to contact them through email and phone to cancel before it shipped, no luck! No response to anything. Do they even have a customer service department? I sent the email a week before the item shipped! I tried chat and calling during business hours. Nothing at all!

Reviews (190)

Rating

Timeframe

Other

Reviews that mention popular keywords

entertainment earth (67) customer service (88)
Thumbnail of user miami2404
1 review
0 helpful votes
July 22nd, 2023

I recently made my first purchase from Entertainment Earth and in total purchased 7 Funko Pops. One of those pops came in the mail with shipping damage. I contacted their customer support and they took care of the issue and was a great overall experience. Issues can happen with any business but its how they handle those issues. Could not recommend enough.

Products used:
Funko Pops

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you so much for your kind words and for choosing Entertainment Earth for your Funko Pop purchases! We apologize for the shipping damage on one of your items, but we're glad to hear that our customer support team was able to resolve the issue for you. We strive to provide excellent service and ensure that all items are shipped in the best possible condition. Your recommendation means a lot to us, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out.

Thumbnail of user annap1428
1 review
0 helpful votes
July 23rd, 2023

I had an excellent customer service experience with a gal name Veronica. I had to change my shipping address before my order shipped out. Veronica responded to my email quickly and handled my situation well. She keep me posted every step of the way and was able to change my shipping address to my new address.
I highly recommend buying merchandise from Entertainment Earth. They know how to take care of their customers.
Anna

Service
Value
Shipping
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

It’s great to hear that Veronica provided you with excellent customer service. We pride ourselves on our ability to handle situations efficiently and keep our customers informed every step of the way. We're glad we were able to accommodate your request and help change your shipping address. If there's anything else we can assist you with, please reach out. We appreciate your support!

Thumbnail of user christopherw1788
1 review
1 helpful vote
March 30th, 2023
Verified purchase

I have been a customer of Entertainment Earth for several years. Never had any issues until a recent shipment was sent to an old address by no fault of theirs. I contacted their customer service and they assisted me in rerouting part of my shipment. The other part that was already delivered they refunded what was not available and the reshipped the items they still had. No questions asked. They also updated my account to remove old addresses for me. Veronica was absolutely the best service agent. Excellent prices and deals on shipping. I will shop here for as long as they are around. Highly recommended.

Tip for consumers:
Check your address selection if you have previous addresses used

Products used:
Figures and collectibles

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for sharing! We're so glad to hear about your experience with Veronica, and we look forward to continuing to serve your toys and collectible needs in the future!

Thumbnail of user eugenep238
1 review
0 helpful votes
March 17th, 2023

For years i thought entertainment earth (ee) was too expensive. Now its my go to place to order. With free shipping and other promos it is not only a great service but also cheapest...

Tip for consumers:
look for promos can save a lot

Products used:
action figures

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for your review, Eugene! Unlike other retailers, we list products at MSRP and we also employ a Low Price Guarantee program to ensure our clients are getting the best deal for their favorite toys and collectibles. Reach out to our Client Services team if you're interested in more info!

Thumbnail of user kl567
1 review
0 helpful votes
March 9th, 2023

Ordered from here a few times and really like the quality of items and shipping protection. Will definitely be back

Tip for consumers:
Never had an issue, but as always preorders take time so definitely be patient

Products used:
Marilyn Monroe and other ee exclusive pops

Service
Value
Shipping
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Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

We're looking forward to serving you in the future, K! Thanks for leaving us a review!

Thumbnail of user johnt1945
3 reviews
2 helpful votes
October 1st, 2022

I ordered some collectibles here and I must say My 1st experience was a good one. My order shipped out to me one month early! It was well packed and came in a fresh cardboard Box with Plenty of padding. It came in better condition than a lot of things I ordered from Walmart and target. I will definitely be coming back! Not to mention they had a promo going on which gave me free shipping. That helps a lot! I hadn't heard of them prior to this experience but now I will keep going back.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for leaving us a review, John! We're so glad to hear about your positive experience!

Thumbnail of user donnamhanna1
1 review
0 helpful votes
September 7th, 2023

Entertainment Earth is my go-to company. They take theirs customer satisfaction extremely seriously. Every time I received a product from them it's been exceptional. It is double boxed and absolutely mint when I receive it. I ordered five Duran Duran wild boys Funko Pops and they actually arrived a day early. Now this is a company that is growing and they are very busy but they communicate with their customers so you never have a question about what's going on. Their customer service personnel or exceptional such as Veronica on customer service chat. I've talked to her a few times just with questions and she is always helpful friendly knowledgeable and extremely fast. They're a variety of products are, wow, amazing I have seen Funko Pops here that I haven't seen for a while and they're on other sites or on eBay for way over retail. And with this company they're always retail. They even have some Pops that are not meant and they are marked down and it is specified and very clear that they are not mint boxes but everything else is guaranteed if they say mint it is absolutely mint. I won't go anywhere else. Other companies mark up items a few dollars but Entertainment Earth does not. And even though I collect Funko Pop I do collect a few of the older or collectible Monster High dolls. And once again Entertainment Earth came through. No markups no, no worrying if I'm going to get my doll before they sell out. They put a pre-order and I ordered it and it's the regular price and now I see people going crazy trying to get it from Mattel. Maybe I shouldn't gave that secret away but it's the place to go! I've honestly haven't seen companies lately that really do care but I believe Entertainment Earth does.

Tip for consumers:
Just what I wrote they're a great company and they're getting really busy and they sent out $10 promos to their customers because they know waiting can be frustrating. But to be honest it has never been that long I guess they're just anticipating there might be issues because they're so busy I haven't noticed any. But even if there were I would rather wait a little bit longer to get a guaranteed perfect item. And their customer service staff is great clear correct information.

Products used:
I buy Funko Pops and I recently ordered a Monster High adult collector doll which are very hard to find anywhere else. So I would say use everything I received from them. I hope that's what you meant.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for taking the time Donna to share your positive experience with Veronica – we think she’s pretty awesome too! We’re happy to hear she was able to provide you with excellent service on many occasions. Please don’t hesitate to reach out if you have any questions. Thank you for choosing us for your collectible needs! Happy Collecting!

Thumbnail of user billn627
1 review
0 helpful votes
March 5th, 2023

Entertainment Earth has become my go-to retailer for mint TVC figures. Their mint guarantee gives me the peace of mind to make collecting fun and not a chore, and their customer service representatives have never failed to address an issue in a professional and prompt way.

Products used:
Action figures

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Hi, Bill! Thanks for sharing your experience with us! We're so glad that our Mint Condition Guarantee helps keep collecting fun, and that our Client Services team is providing professional and prompt service. We look forward to continuing to serve your collectible needs. May the Force be with you!

Thumbnail of user nicholasw259
1 review
0 helpful votes
August 30th, 2021
Verified purchase

Entertainment Earth and their team have outdone themselves once again. Just got my Walrus and the Carpenter Funko Pop in MINT condition, this is one of the Funkos I wanted the most. I went to the site pre-ordered them. And they were here in an extremely fast amount of time and came in immaculate condition. I do 99% of my shopping needs on this website, have ordered many things and never had a problem. As far as I'm concerned best team and business hands down I highly recommend only ordering from them whenever possible always 100%. Keep up the great work always appreciated. I have left a couple pictures for future purchasers of stuff that I've ordered from them and they are in perfect condition... and that's not everything! THANK YOU ENTERTAINMENT EARTH!
Nick

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for your review, Nick! We're so glad to hear of the pristine Pop! S you've been receiving. We pride ourselves on providing the highest quality merchandise at the best prices, and we're happy to know you've experienced this first-hand.
Happy collecting!
Sam

Thumbnail of user drewk75
1 review
0 helpful votes
June 8th, 2022

I have ordered from this company multiple times. Recently had an issue with an old card on file, the representative was very helpful and took care of multiple issues for me. If you're into pop culture items for yourself or for gifts, this is a great place to order from. Also watch for speciasl, which the often run on in stock items, to save on shipping.

Tip for consumers:
Great selection, but do "pay attention" if items are in stock or preorder. Also preorders are estimated times, usually take a little longer than the date stated. If you have preordered collectibles before, you will be aware of this but if not just wanted people to be aware.

Products used:
Multiple different anime and Disney items.

Service
Value
Shipping
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thank you for leaving us a review, Drew!

Thumbnail of user joeb680
1 review
0 helpful votes
May 22nd, 2019

I called to clear up a slight order mix-up (which was most likely my fault) and the folks I talked to could not have been more professional (hey it was a Monday morning too) so ask for Donald and he will take good care of you. I need to send over donuts or something. Thanks guys!

Thumbnail of user megang180
1 review
1 helpful vote
February 1st, 2020

I've always had great customer service when dealing with this company. My figures always come in great condition. Today I spoke with Donald and he was very friendly and knowledgeable! It was nice to speak with someone who actually cared about what he was selling! I will continue to shop with Entertainment Earth for a long time.

Thumbnail of user adamv401
1 review
0 helpful votes
March 10th, 2022
Verified purchase

The short answer is yes. I really enjoy buying from them and have never had any issues. In fact, I recently wrote a review of them which you can read on my blog here:
https://thenerdhoard.com/is-entertainment-earth-legit-in-2022/

Tip for consumers:
Give it a shot! They're pretty solid!

Products used:
Action figures and statues.

Service
Value
Shipping
Returns
Quality
Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Thanks for leaving us a review, Adam! And thank you for allowing us the opportunity to serve your collectible needs!

Thumbnail of user moniquew43
1 review
0 helpful votes
October 7th, 2019

During my visit to the 2019 New York City Comic Con I received AMAZING service from their employee Donald. Donald had amazing customer service! He was very insightful of the products being sold that day, very professional and personable. He is definitely an employee to be recognize for his professionalism and hard work. I have never purchased from Entertainment Earth before but I will definitely purchase from them again.

Service
Value
Quality
Thumbnail of user ronniei1
1 review
0 helpful votes
September 5th, 2019

Really great customer service, fast friendly customer reps. I had the pleasure of being helped by Donald and I'm seriously dropping all the other online stores that communicate solely through emails. Yup its Entertaining Earth for me from now on. Plus the items that I did ordered I recieved them on time as promised. I pre ordered a few items with another site and was hit or miss, I'd get emails saying "sorry we apologize the item that you preordered is out of stock" so yeah I think I found my new source for collectables.

Thumbnail of user johnj787
1 review
1 helpful vote
February 22nd, 2019

Entertainment Earth employs some of the best customer service I have dealt with in a while. The employee Donald Tapia was extremely helpful, very courteous and found ways to save me money in this day and age when just about every company nickel and dimes you! I will ALWAYS be an Entertaiment Earth customer as long as they employ top notch customer service specialist like him.

Thumbnail of user matthewv81
1 review
0 helpful votes
November 24th, 2019

I have been a customer for years and yes I have had issues. Donald always works to make things right. I truly believe he is a good person even away from work. There is no act or method or plan Donald is just plat out special. He is the type of person who will stop to help someone stranded on the road. He is just a good fair person. EE is lucky to have him and so am I as a customer. I wish I could give more than 5 stars.

Tip for consumers:
Please talk to Donald before you give a poor review.

Products used:
Funko Pops, collectibles, and toys

Service
Value
Shipping
Returns
Quality
Thumbnail of user tammyw184
2 reviews
0 helpful votes
December 10th, 2019

I needed help with a situation and Donald Tapia was very helpful and patient and kind! He solved my situation easily and quickly. Thank you, Donald!

Thumbnail of user josephd1180
1 review
0 helpful votes
March 2nd, 2021

I always appreciate how helpful and great entertainment earths customers are with me over the phone. They always help me out and resolve my issue. I love entertainment earth and the funko pops they sell. I also appreciate Donald Tapia being a great sales rep!

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Hi Joseph! Thanks for your review! The team here at Entertainment Earth is always excited to hear great feedback about the merchandise we offer and your interactions with our reps. We look forward to giving you awesome service in the future!

Thank you,
Sam

Thumbnail of user kimb613
1 review
0 helpful votes
July 25th, 2019

This business is new to us and I was having trouble getting an item to process. I called into C/S and got Donald and he was extremely helpful and nice and offered additional services while we were on the phone. He is an asset to this business and we will certainly be ordering in the future!

Thumbnail of user carlr269
1 review
0 helpful votes
March 5th, 2020

Donald was very helpful in answering all of my questions and concerns about my order. I'm glad he was the one that answered when I called!

Sincerely
Carl

Thumbnail of user aaronl125
Aaron L. – Entertainment Earth Rep

Hi Carl,

Thanks for taking the time to share your positive experience with Donald - the team here at Entertainment Earth thinks he's pretty great too! I'll be sure to pass this review along to him.
Please continue to check our offerings as we add new items to our website almost every day. We look forward to providing you with awesome service in the future!

Thanks again,
Sam

Thumbnail of user michaelc1462
1 review
1 helpful vote
December 15th, 2018

Fast service. Excellent employees make things run efficient and friendly. Went above and beyond to ensure I received what I bought. I will be going through him for additional items. Thank you

Thumbnail of user matthewm425
1 review
0 helpful votes
February 28th, 2019

My 5-star review is not for a product, but rather for a person. I am incredible grateful to employee Donald who provided the definition of pristine customer service. He was always very attentive to my questions and concerns regarding an order that has taken a few months to resolve. Whomever Donald reports to needs to strongly consider giving him a raise or promotion or both. A++ service from Donald!

Thumbnail of user gustavoc35
1 review
1 helpful vote
November 25th, 2019

I called Entertainment Earth with an issue that quite honestly, it was my fault and was pretty bummed out about it, but the customer service rep I had the pleasure of speaking with (Donald) went above and beyond his duties to turn my bad day into a positive and wholesome experience. He was very understanding, knowledgeable and respectful. He brainstormed and gave me different options to solve my issue and in the end I must say, even if my issue hadn't been resolved I'd still be happy just because of how much effort he put in.

We need more employees like Donald in this world. Promote above peers! I look forward to continue to do business with EE.

Sincerely
-an extremely satisfied customer (Gus)

Thumbnail of user anthonym485
1 review
1 helpful vote
January 7th, 2019

There were some stickers missing on some collectible items I ordered. Mr. Donald R Tapia responded to my inquiry quickly. Shortly after I received a phone call from him explaining that replacements would be sent free of charge in a protective manner.

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From the business

Entertainment Earth is your source for action figures, toys, collectibles, and bobble heads to collect. Mint Condition Guaranteed. Find an action figure now!

Company Representative

Thumbnail of user aaronl125
Aaron L.
Typically responds within 6 days

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