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Enterprise Rent-A-Car has a rating of 1.56 stars from 623 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Enterprise Rent-A-Car most frequently mention customer service, rental car, and credit card problems. Enterprise Rent-A-Car ranks 195th among Car Rental sites.
My name is Abram Reese and I rented a car from Enterprise in Fayetteville, Ga. This evening. I'm sending this email about the EXCELLENT Customer Service I received from Sharee Stephen. I was having just an alright day before I was greeted by her beautiful personality and professionalism. I just wanted you and your company to know that she's definitely a "keeper." Thanks for your service.
Booked Enterprise as forced to by my insurer Aviva. Booked to pick up 4pm. Van delivered after 100 minute delay and by then in darkness Van muddy and filthy Told three staff present impossible to inspect and marked on check in sheet Now being charged for scratch on tyre and teeny crack behind mirror which could not have been seen in dark Staff deny I complained. Record marked on check in sheet erased. Complaints not answered by branch just by 'computer says you did it' damaged recovery staff Horrible horrible company operating unfairly AVOID
We recently rented and did not have a good experience with the mechanics of not one but also of the replacement vehicle we were given. However, when we returned vehicle and explained our situation Zachary from Enterprise La Crescenta, was very apologetic and sympathetic to our troubles and issued us a refund. It was nice to be acknowledged and heard. ThAnk you Zachary. We will be back.
Revised
I was a victim of hit and run. My insurance set me up with this company. Set was 50 dollar deposit. I used my debit card with this company. It was declined. I called my bank which put her on speakerphone with Enterprise manager. All money in my account was fine. Enterprise wanted to tac on more charges with insurance for thier vehicle I said no my insurance already covers for rental. The following day clerk was very helpful it was not thier system at all it was the new hire. I got my rental everything is now perfect
I have used Hertz and a few other car rental company. I even thought about using Turo to rent cars for business trips. However Enterprise always beat everyone especially on their weekend deals.
They always provide pick up service at my home and drop me off after rental.
I can see that not all locations are the same because of staff but I am very happy with many of the locations in Houston.
Went on vacation with our motorhome ended up having bad weather so we needed a car to travel instead of walking. They had good selection and we were able to just drop off at the store and move forward. Good pricing for our week use.
My company truck was put into shop.
With that being said enterprise had 2 weeks
To get a truck ready for today and I'm driving off in a mini van because no trucks are available! I haul heavy equipment around on my job. This place really needs to get thier $#*! together
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