Enterprise Rent-A-CarReviews 3,053

I only gave Enterprise one star as it won't let me post with zero stars. Yesterday (16 AUG 2022) I needed to rent a car. I called the toll-free number to Enterprise rent a car 0.3 miles from where I was. I picked a small SUV, confirmed the location, duration and price. I called that store and spoke to the employee, He advised they had no vehicles from that location and suggested we use the Melrose Ave. Store, so I called the toll-free number and changed the pick-up location, got the confirmation but when I called the Melrose Ave. Store the employee said they had no vehicles at that location to rent but to try a different location and I called the store he suggested and was told they had more than a dozen people with confirmations but they only had one (!) vehicle to rent. I was informed that calling the toll-free number gave me a person who had no knowledge of vehicle availability that their only job was to make reservations, and I was told there was a shortage of vehicle availability in the Roanoke (VA) Valley area. I will let you form your own opinions about this.
Car rental with Enterprise Rent-A-Car
Aug 16,4:30 PM–Aug 18,4:30 PM
Pick up time
Tue, Aug 16,4:30 PM
Drop off time
Thu, Aug 18,4:30 PM
Duration
2 days
Pick up location
SALEM - MAIN STREET, 1020 West Main Street, Salem, Virginia *******, United States
Car type
Standard SUV

Schedule for a full size vehicle. Puck up tim was to be 12:30pm. Morgantown WV l9cation
Called morning of pickup was told car would not be available at confirmed time.
Clawed me back 3 hours later to tell me my request and promise for a full size car would not be available. That I would have to take a intermediate vehicle. Did not even apologize.

Consistently tremendous service from Mike, Mike, Paige, and the rest of the team!

The best place to rent a vehicle in the Akron area.

- Patrick

First you can never get thru to the local office and they never return your phone call. This has been my experience at the Warminster branch in PA. Secondly on several occasions I made a reservation to reserve a pick up truck and each time come to find out the day of pick up there is no vehicle ready for pick up. Each time reservations were made three or more weeks in advance. This last time I called Enterprise a week before pick up to confirm a vehicle would be ready for pick up. I was assured there would be a vehicle ready for me to drive. As before I get a call the morning of my 7:30am pick up telling me there is no vehicle available. Reservations mean nothing to Enterprise and the office following up with me the morning of pick up is worthless. Poor professionalism and poor business.

The car I rented from Knoxville drove to Panama City beach had a slit tire on inside of tire. Tried multiple times to get another car no help. I was to be top priority cause of the problem. My vacation time was ruined trying to get a new car or tire fixed.
Knox

I've been a member of Enterprise, for many years, traveling back and forth and always receive an excellent service. Derek, has made me deals with administrative issues much easier by always helping me. But I have to quote that Enterprise in 108 NW 3rd St. Boca Raton, FL is the BEST, because of the people. Special thanks to the ladies in the front counter, always with a smile and extremely helpful and knowledgeable. In special, Kyle Smith & Willie. Both demonstrate professionalism and excellent customer service in demanding circumstances. I will continue to use Enterprise because the customers are mostly important for them.

One month prior to our extended families vacation trip, my husband called the Enterprise Rent-A-Car office to book a 7 seat minivan for us and our extended family. We thought all was well after my husband called Enterprise the day before confirming the car was ready. The next day at 7:30, we go to our appointment to pick up the car and long behold, they say they don't have a minivan for us, even after telling us it was ready. They told us that all they had was an Enterprise shuttle van. This van has the enterprise rent-a-car words writing on it. It's ridiculous to drive around with that van. This really set us off after we clearly needed this car and even booked it a month in advance, not to mention them lying to us about it being ready the day before our trip. They didn't even apologize to us which really disappointed us. As for the trip, we had to take our SUV which was too small to bring all of our items, and very tight and uncomfortable for our 4 hour trip. In all, Enterprise is not a reliable car rental company and the customer service was terrible, be cautious if you are planning to book a car here.

This place is horrbile just horrible the manager is just as racist as the employees are this location needs to be shut down asap before they get sued

I work for the department of defense and I travel often this will be my last rental from enterprise. I can't get anyone to answer back. The car is horribly loud, feels like the bearings or rim is bent. Since I can't get a replacement car I am stuck this rental.

My wife was worried that we would miss our flight because we were scheduled to pick up the car and drop it off in a city we never heard of and get to the airport to return home. We knew no matter how early we left to drop off the car, get to our flight we knew we would miss. It was a disaster waiting to happen. Max to the rescue! He told us he would wait for us to drop our vehicle off at the airport in Savannah which made more sense. Thankful!

Mr. Gierczycki and his staff should be commended on their excellent customer service. They made my first stay in Poland much easier by helping me deal with administrative issues with my Intermational driver permit. Also special thanks to Patryk Galas and Dominica - both exude professionalism and great customer service under demanding circumstances. I will continue to use Enterprise because of the people.

This is the worst experience i have ever had. I was in a car accident and Geico insurance flipped the bill. This was my first car accident did know how the car rental worked. My insurance covered $30 per day they tried to upsell me on a bigger truck. I say sure why not then they tell me i have to leave a $300 deposit. I said no way my insurance is paying so they say ok we only need $150.00. I gave my card then they tell me in another few days we will need another $150.00. I called my insurance and advised them they sais no way something is fishy here. They called and straighten it out. They told my insurance i was not in a Compact car. They put me in a bigger car to get more money from me even though insurance paid the bill. Crooks! 1
I returned the car 2 weeks later they stored my credit card and billed me $266.00 dollars saying i owed for tolls i had my Ezpass in the car now this car had Florida plates on it. They advised me someone left the Ezpass device on so i got charged. I told them i knew nothing of any device on the car fro tools no one from car rental explained anything about some toll mechanism implanted in car. SO THESE CROOKS FIND WAYS TO TRY TO SQUEEZE MONEY FROM YOU ANY WAY POSSIBLE. IWOULD NEVER EVER IN MY LIFE RENT A CAR FROM THEM. I HAVE CALLED GEICOAND MY BANK TO DISPUTE THESE CHARGES. I WILL POST ON EVERY SINGLE SOCIAL WEBSITE SO NOBODY ELSE GETS TAKEN ADVANTAGED OF! ENTERPRISE IS THE BIGGEST CROOKS DONT EVER USE THEM IF YOU VALVE YOUR

I rented a car from Enterprise car rental 99 h Street Northeast Washington DC and was accused of putting a scratch on the same place that had a dent on the bumper before I rented. I returned vehicle and was accused of putting a scratch under bumper in same pot where it was all ready a dent at top of bumper. They playing with people money and live. Don't go to that one you will be mad just like iam.not try to give me my refund. For something they miss and want me to pay for

I went to rent a car walked in the door set for 45 minutes no one was in the office I could have taken everything out of the building this happened at Sherwood Arkansas.

Enterprise rent a car is professional crooks.
They can charge you whatever they want put whatever they want on your credit card you can't talk to anyone and they don't answer to anyone they are professional crooks, worse than the mafia.
Their service is the worst,
The absolute worse.
The Better Business Bureau needs to shut them down or investigate them.
Be cautious extremely cautious before dealing with these professional crooks.
Don't say that I didn't warn y'all.

ENTERPRISE CAN NOT BE TRUSTED!

Enterprise emailed 12 hours before the booking to say they had to cancel, even when they sent several sms and emails confirming the booking

Appalling experience, because of the late notice unable to hire another meaning onward travel bookings were ruined

I received a vehicle for July 30 and I went there at my time to pick up and they told me they didn't have t vehicle for me it think you should do better on it

We recently rented and did not have a good experience with the mechanics of not one but also of the replacement vehicle we were given. However, when we returned vehicle and explained our situation Zachary from Enterprise La Crescenta, was very apologetic and sympathetic to our troubles and issued us a refund. It was nice to be acknowledged and heard. ThAnk you Zachary. We will be back.