English Tea Store

One of three marmalade jars I ordered was broken. English Tea Store's online customer service form would not accept the order number on the invoice. Their phone contact was impossible to reach. One hour waits on hold. My experience with this company was very bad.

My order couldn't be dispatched as the zip code was automatically changed when I entered the shipping address. My bad that I didn't check again but who would expect this to happen? I addressed customer service and they simply said they had delivered to the address given and that I had to contact the shipper. No way to get anyone on the phone/chat at UPS, only very useless AI. So I have spent $ 56 for nothing but hazzle. Very disappointing, first and last order.

I bought the ETS brand and was surprised it had a black pepper taste, not sweet and spicy like every other chai I've ever had. I reported this to customer service and got NO REPLY. Very disappointed in their product and customer support.

Tea was charged for and apparently lost in transit and I never received it. When I told the company they said contact the Post Office. I order from English tea regularly and now I'm out over $50. I will have to find a new supplier if they can't honor my payment. It is not my fault I paid in good faith and expect to receive the product.

Tried to cancel/change an order within 8 minutes of placing it. NOT ALLOWED. Had to take the wrong tea (loose leaf, not bagged). Will NEVER do business with this company again.

I've been ordering from the English Tea Store for years. The last delivery I received, the contents in the box were broken. There was glass and leaking in the box. It is not safe to remove contents and box is now wet from damage. Called customer service twice. Sent them an email twice. Still waiting for a response. If you can help, it would be appreciated.

Thank you

Paula

I placed a temperature-sensitive order through the store, and followed the options they recommended for best delivery. When I received my items, they were warmer than room temperature and therefore inedible. I reached out multiple times via email, only getting terse, scripted replies. I then tracked down a customer service number and the agent initially suggested I simply disregard the refrigeration requirement and go ahead and eat it... which, from a food safety standpoint, is the worst possible advice. The store should have sent replacements at no additional charge. Instead, they then instructed me to place an additional order ($16) and pay for overnight shipping ($90). I was fed up at this point and am working with my State's Attorney for fraud and negligence.

I ordered and paid but the product was not delivered so can't let you know if it's good or not.

Jams ordered with almost half smashed due to bad packaging. Mess of broken glass and jam. Took over 2 weeks to get a credit back on my card after reporting with a hassle about the refund. NEVER use again.

I called six months ago trying to cancel subscription. I was told I signed up for a year subscription and at the end of the year it will NOT auto renew. Fast forward to the end of a full year subscription and on the thirteenth month sure enough I am still billed for and receiving monthly tea deliveries. Not only did they auto renew my subscription I cannot get them to stop.

I was not happy with the appearance of the Cadbury container. It felt grimy and dirty to the point I was afraid to use the product thinking it had been tampered with. I would suggest in the future that your workers use gloves when packing products because how I received mine were a complete turn-off. I was looking forward to receiving the Cadbury drinking chocolate because it is hard to find in regular stores only to be disappointed in the can feeling dirty and damaged. I am sorry but I will not order from your business again.

My order was shipped to the wrong address. I tried contacting the company and was told that there was nothing they could do. Then on the day that it was marked arrived we were unable to locate the package. I was on hold for almost an hour. I tried doing the on-line chat. The person told me that it was my fault because I had changed the address and there was nothing he could do. My copy of the order form clearly had the right address. I finally left a message and someone returned my call and reshipped my order. Very disappointed in the whole experience.

They shipped the product without any protective packaging. Both items arrived broken and shattered.
One item in their favorite is they refunded my money after I send them a picture of how the products arrived

I tried to order this product, and it said that it went through and charged my card. A day later I checked - they had cancelled my order with no reason and no communication to me. There wasn't even any notice that my order had been cancelled. On top of that, I've now gotten 5 emails asking me to review the store and the product that I never received. My card was not charged, they didn't take my money, so it wasn't a scam, but I seem unable to place an order, and nobody can tell me why.

I ordered 5 bottles of Robinson's squash that arrived 2.5 years past their expiry date. These items were refunded. Biscuits and cakes that were also ordered were crushed and inedible and the teabag boxes were crushed and no longer sealed, so won't be as fresh when we get around to using them. No offer of a refund or discount for broken items. I've used a few other British food shops online and all items have been packaged well. I was tempted by this place because their PG Tips were cheaper, but I won't be ordering again.

Ordered Bonne Maman, two jars, and both have an expiration date of 10/3/22. You should not be selling products past their expiration date. Very dissatisfied.

I only purchased these tea bags because we of the large quantity we use, thinking that the lower price was due to volume, not inferior quality.

Received my tea order the afternoon of the 18th. The box was for the most part undamaged on the outside. However the Barry's tea box had poked a hole in the Scottish breakfast tea bag and tea was everywhere inside of the larger box, what had not leaked out of the bottom of the exterior box. Ended up with only about a pound of Scottish breakfast instead of the 2 pounds I ordered. You might want to address this problem with shipping by wrapping the sharp edges of the box or adding more packing to it.

I recently purchased a large order for my sweet shoppe. Unfortunately half of the order was broken. The packaging was terrible, chocolate bars…crunchies, flakes etc were just thrown in the box and larger heavier items on top. Paid for insurance but was told that due to the picture they are not issuing a refund as it is cosmetic. Hard to tell a chocolate bar is broken by a photo. Very unhappy,this was not the first time but it will be the last.

I joined the Tea of the Month Club. Then I didn't receive my October shipment and called about it. I was held on the phone for a long time before I was told to leave a message and they would call me back. They did call and told me to wait until the 17th to call back. I called back on the 23rd. Got the same wait and hold message again. After waiting for over five hours for them to call back, I again called them. Only to find they were closed. They have some wonderful products but I won't be a customer any longer. Their customer service is terrible!

Website very user friendly. Menu detailed and it was very easy to find the items ai was looking for

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All three of the teas that I purchased (organic darjeeling, Indian spiced chai and Irish breakfast) are devoid of flavor and even though I used more than the recommended amount, the tea is really weak. Non existent customer service - when I tried to contact them, they passed the buck and referred me to their warehouse. I would not recommend this seller.

Customer Service was absolutely the worst. The company charged me 23.69 for 2 day delivery when I qualified for free shipping. They would not change the mistake which I tried to promptly correct afterward after I received my confirmation email and then they delivered my order 6 days after the fact! Spent over 30 minutes waiting for a response from a real person every time I called.