website thubmnail of eMusic.com
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Colorado
2 reviews
13 helpful votes
Follow Scott S.
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eMusic.com is a bad unethical company... do not use them! - I would give them no stars if I could. - eMusic Sucks - Do not do business with this company! - Use Napster - use iTunes - use Rhapsody... but do not use these guys - they are unethical hacks

In Sept 2007 - I made the huge mistake of responding to an offer for "free" music downloads from eMusic.com -- the offer seemed genuine. EMusic sent me an email welcoming me to eMusic in Sept 2007. Up until now (Mar 2009) - that is the only contact that I have had with eMusic.com. Upon doing my taxes earlier today - I found an 11.99 charge every month for last year (and now have also found out that eMusic has also billed me for Jan, Feb and Mar -- in addition to Sept Oct Nov and Dec 2007). Upon finding this issue - I contacted eMusic to ask for a refund as I have not downloaded a single track and now find that I have paid nearly $230 dollars to this company. I asked eMusic to find a reasonable amount for settlement given that (1) I have not downloaded any music (2) I have not heard from them since Sept 2007 (3) They have automatically renewed my "membership" (not sure if I would call it a membership as member programs normally keep members appraised)

This is obviously a rip-off company -- I would urge everyone to boycott this company -- additionally their practices are definitely below the line -- in this age of Bernie Madoff, I find it reprehensible that a company can be in business with such dubious business ethics. This company should be sued and driven out of business. Spend your money elsewhere!

Date of experience: March 15, 2009
Australia
1 review
4 helpful votes
Follow Maureen B.
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This is a fraudulent company. They continue to deduct money from my account without authorisation. I am pursuing legal action. DO NOT EVER trial their site.

Date of experience: July 14, 2009
Canada
1 review
4 helpful votes
Follow Bob S.
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This site used to be decent, recently they "rebooted" their website and now most of the music I used to have access to is going.

Date of experience: November 1, 2017
Argentina
1 review
3 helpful votes
Follow Billy B.
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Massive suckiness
December 8, 2017

What happened? Used ot be able to buy single tracks now most are album only. I was a customer for 8 years and sooooooo disappointed.

Date of experience: December 8, 2017
New York
1 review
6 helpful votes
Follow B K.
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Once you join, they are making it almost impossible to CANCEL online without multiple steps. Verging on criminal misuse of customer info.

Date of experience: May 1, 2017

Overview

eMusic.com has a rating of 1.4 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. eMusic.com ranks 889th among Music sites.

service
2
value
2
shipping
2
returns
2
quality
2