EmpireToday

The salesman will take a check and disappear. The quality of the work is horrible. They're punctuality is horrific I've lost time from work waiting for them. It took four times for them to come out to fix the same problems and I'm still not happy with the work after paying $17,000 for four rooms do not use them

If you are looking to have to repair damage to your home after a careless install all while paying a higher price than with competitors, look no further than Empire! We went with Empire after being sold on their customer service despite receiving lower quotes from a competitor. Now, numerous emails and two customer service claims to Empire have lead to minimal response from customer service after they damaged our front door and the trim, walls and doors in the room they installed carpet in. Ultimately, we were told the damage was "covered in the contract" and they can offer us an insulting $75. Our front door was scratched to the point that we will need to have it sanded and repainted. The room we got carpet installed in was freshly painted and will now require repainting. We will spend more on paint alone than the $75 offered! The installers left a trail of trash and debris behind to top it off. We've been renovating our house for a year and I've never had a contractor leave my home in such damage and disarray. I would never work with a company that is okay with leaving this much damage behind and having it be considered standard enough to say it is covered in their contract. There are plenty of other places to go for flooring install, any of them would be better than Empire! You will spend much less time scrolling past Empire in the optimized search results to find a better company for your flooring install than you will repairing everything in your home after they leave.

So what you know now. Empire salesman are just that. I had my kitchen floor done just 7 months ago and now it's cracking. The big deal from the salesman was that it was a LIFETIME WARRANTY. I guess I should've Google'd the company before committing to a contract cause they don't know what lifetime mean. After only 7 months they're trying to charge me 120.00 just to come look at their faulty merchandise. RUN RUN RUN

Think more than twice before calling empire today. Their representatives are very well spoken and trained to convince people to fall into their ripped off! They offer ten year guarantee but do not believe them they're lying! I can show you pictures of the floor they replaced and you'll not believe it that the damage happened within 6 months of they having place their so called business carpet! It was off within six months! And I paid $5000! A total fraud! When I called them to use the warranty they were charging me $2250! That business should be out of the public they are professional robbers just alerting you before you fall into their trap! I hope you read this review before calling them. My advice NEVER CALL THEM! Run away from those stealers!

Installers stacked our two big and heavy easy chairs on each other to get them out of the way. But this broke the back of the one underneath which we didn't find out until my wife sat in the chair and almost fell backwards to the floor. I have tried to speak to someone at customer service about this but always get told someone from the "office" will call me back. They never do. Now we have to buy a new chair.

We had work done by empire because of our remote location. No one else was interested. That should have been warning one.

After less than 2 years, carpet seams are showing (two old retired folks) from minimal traffic.
Flooring in bathroom was installed improperly and has become very noisy. Evidently they didn't remove the the old vinyl flooring before installing their product.

As the title states, only use these hacks if you have no other choice or if you plan to flip your home and have no conscience.

In Sept 2023, I had a problem with my Empire floor installed 2 years ago. EmpireToday had nothing to do with my problem, but I did want to get their help, because they were the pros and had done a great job back in Sept 2021. All I asked them to do was to please come repair a minor section of the floor, and I'd be glad to pay them for their service and didn't care about the 3 or 4 year guarantee. Found out that they have no time to repair floors nor provide service. Then I asked them to let me purchase a box of the same flooring so I could get someone else to install the needed planks. I'd have paid more than the box retail price if they had just followed through with selling me one. Two employees at 2 different times told me I could purchase a box... but when I called Michelle and/or Angel about buying the 1 box I need, my calls just went to voice mail and neither has called me back. At this point, I don't need them to call me back. I only want to purchase a box of the same planks they laid in my basement. Meanwhile, I've discovered that for Empire it's all about two things: selling floors and carpet, nothing more.
Judging from all these complaints herein, one would think they would have already made major changes in providing what customers desperately want: SERVICE & SATISFACTION! The only thing they could do for me was to come rip up the remaining planks from 2021 and install a new floor at a new and higher price. Pretty bad!
I'm an ardent capitalist! But the Empire folks are giving capitalism a very bad name, as evidenced by these unhappy customers who regaled us with their own bad experiences. Update yourselves and act like EmpireTODAY, not Yesterday!

Called for an estimate, they came and never left me a detailed estimate just a price. No mention of measurements, type of carpeting or other important details. They wanted me to sign a contract right then. They say they will match any price but how do you compare pricing without an estimate! Called other companies and Empire was the most expensive even with their so-called numerous discounts. Do yourself a favor and stay away, there are plenty other honest companies out there! And cheaper!

Cut some of the laminated floor boards short. Did a shady repair job with a bad attitude. Empire scheduled many no show appointments to repair the shady repair job. Then completely stopped answering the phone.

We paid to have a plank floor put in, 1/2 upfront 1/2 on instalation date for a total of 7k. The installers ran out of material an we waited a week for them to come back. When they did arrive they worked a few hours and never completed the job/ put the wrong color corner molding on and never returned. Empire did nothing after dozens of phone calls. So very disappointing. We have to hire a carpenter to come fix this mess.

Never use Empire for your flooring needs. Had a salesman in, did a quick estimate, sold me on a beautiful color floor and I got excited. Guy showed up, left the old laminate on the floors (kitchen, bathroom and landing), put the new stuff down, had the wrong trim, had to come back. No big deal. Loved my floors until they started falling apart... less than 6 months after I had them. They tried to blame me, my cleaning products, my table, everything except themselves. They had to replace them all, another very poor install... fast forward another year, floors in bathroom literally pulling apart, kitchen major gapping and landing looks terrible. EMPIRE won't do anything, basically saying they have some unwritten 1year installation warranty (funny enough they never mentioned it before a couple weeks ago) and Corey Clark at the Cleveland/Pittsburgh Office isn't returning my emails. Oh also, they don't sell my flooring anymore and expect me to provide them with leftover planks to use for a repair, planks we were never given after our jobs... DO NOT USE THIS COMPANY FOR ANY REASON.
I am filing with the BBB this week.

Everything seemed fine until the day of installation. Floor guys showed up, five hours late, with only enough hardwood for half of a room, tried changing the layout, and didn't bring plywood for the kitchen tile. So they say tomorrow and leave, customer service has no idea. So, one week later, another team of installers show up, also super late, and decide that the rooms the hardwood is being put, now need new plywood, despite the other installers ripping up the carpet and trying to proceed and the estimate guy saying the floor was good. They then tried to ransom us for another $2500 for more plywood and can't do anything because they also don'thave all the needed materials. They left transitions ripped out and bent, carpet cut up and pulled out in spots, and noone knows anything when contacting customer service. They tried bullying my wife into not canceling. We've had our entire first floor moved out in preparation for 3 weeks now, and have nothing done. Add the combined four days of missed work and upsetting our pets.

I had Empire Today install laminated floors in my living room, dining room, kitchen and hallways. It's been two years June the flooring is already coming up in various places I called management told me that my warranty was up for one year and it will charge me $175.just to come out Pull products do not purchase the laminated floors

This company is just horrible. I had the worst experience I've ever had with a vendor. They don't return your calls, they continually and their installers do a terrible job. Run don't walk away. Find ANYONE else to work with. You get what you pay for. Its why the y are so cheap

Empire Today installed Galewood series vinyl Plank flooring in our house (1,200 s ft - cost 8.1k) with a "lifetime" wear and structural warranty in September of 2021. The prior laminate floor was fine - 4 worn boards that could have been replaced - but was an ugly yellow. Empire removed old laminate and installed vinyl flooring. We bought a new vacuum, use only Swiffer, and got new feet and rollers for all our furniture - based on what we were told the warranty required.
A few months later I called because the floor edges were starting to pull up in a few spots. The person who led the install team came out and said there were NO on-site issues that would cause the problem and that they would have someone call to schedule a warranty repair. A rep called a while later and said it would cost $600 to repair because of 'site damage'. I said there was NO site damage - and I cited all the info above. I asked if they would escalate.
In May of 2022, they called to say a manager was going to come out and review the floors. I asked them to proceed but they never came out and I got preoccupied with my son's graduation, college prep, and my leukemia treatment and didn't call them back for another several months to check on things.
I have been arguing with them since. They WILL NOT send someone out to review the floors unless I pay upfront even though I have the active full warranty. The last thing I heard from them was that I could hire a house inspector to look at the floor and IF they said the floor issues were their fault then they would send someone out to review. It's been a total nightmare and now my floor is pulling up everywhere. Numerous people have said the floor was not properly handled by them prior to installation, causing the issue. We have throw rugs all over so that no one cuts their feet. It is causing us all significant stress and frustration to have spent all this money with a company that is supposedly reputable only to find out they are a FRAUD!

This company is nothing but a farce. After spending $*******.00 on so called "luxury vinyl plank" flooring plus an extra $1140.00 for a lifetime warranty to protect us if the floor had issues. Our floor started chipping in six months and when we called them for warranty repair, they said sorry, it is not covered due to moisture which the warranty clearly says it does cover. Then, a lot more chipping over a 16 square feet area. This time Empire Today said that is not covered due to of all things sunshine which is the most stupid excuse because that is absolutely ridiculous. Do you want to buy a floor that can never see the day? They are a SHAM company! STAY AWAY AND DON'T WASTE YOUR MONEY LIKE I DID!

Picked out "on sale" carpet for bed room & small tv room. Bedroom perfect square & only had to cove hardwood with carpet. Tv room they pulled old carpet & replaced. Charged me an unbelievable 2,305.30. I cannot sop thinking about this & feeling his is wrong. I must find out!

Salesman was fantastic on time, communicated, where it goes wrong is the installer shows up at 8am states he doesn't speak English rips out the old carpet in no time. I go outside to follow him to his truck & he brought the wrong color carpet and argues with me that I verified as he pulled up that it was the correct carpet. Which is false because I hadn't even seen it yet and when I spoke to him he said no English. They left with nails all over the stairs I had to make several calls for them to come back to at least put padding on to cover the nails. I called customer service they said they would be back with the correct carpet at this time it was 930 am they left me hanging all day no communication after that.I called 3 times throughout the day. It's 530 now & I'm left with no carpet on my stairs & no future appointment. No courtesy to respond on the current situation. Wasted my Saturday.

I had them install $10K of LVP and they did not put any underlay down. They have been out twice and blamed it on chairs, me walking on the em, me cleaning them, subfloor issues and water. I paid to have my subfloor inspected and that showed zero issues. I had my foundation inspected and that showed zero issues. I finally had a floor company out and they removed some of the flooring to discover the installation issue. This company is dishonest and will simply steal your money. DO NOT USE THEM!

Had to cancel contract after spending time and money clearing rooms for crew that didn't show up.
Got the runaround after more than 10 calls to sales person, customer service and install manager.

Kept making excuses, took 2 weeks instead of 2 days, wanted to charge me extra, did a terrible job never finished.

In 2019 We purchased 4 rooms and hall of carpeting and padding. According to the salesman these were supposed to be some of their best products. A little over a year ripples formed in the master bedroom. According to the girl when I called it was out of warranty so I had to pay a $100. For a service call. Well each year since ripples have formed in the other rooms Now I will have to pay another $100 for them to come and stretch the carpet to get the ripples out I have bought a lot of carpet in my life and never had this problem before. For the price you pay someone should come and see why this is happening and fix it for free.I will never buy from them again.

I am not happy with empire today at all, first they came and said they couldn't do the carpet for some reason then had to wait 4 days for another appointment. When they finally came did the carpet, they ran out of carpet and couldn't do my stairs. Guy said we'll be back never came back or called, 2 days later they called and set up another appointment for my stairs. Have to wait a week for stairs yo get done, I would never use Empire Today and would not recommend it to anyone. Not happy at all.