My partner and I had the misfortune to fly Emirates Flight EK038 in mid June 2017, from Birmingham to Dubai, with connecting flight EK707 to the Seychelles.
Just prior to landing at Dubai International Airport, the aircraft diverted to nearby Al Maktoum airport, apparently due to fog. The pilot said that the aircraft would refuel in about 20 minutes then take off again for Dubai International. However it was 165 minutes later that we actually did take off, and we finally landed at Dubai International three hours late!
Consequently we missed our connecting flight to the Seychelles.
Emirates representatives at Dubai Airport seemed disorganised, and unprepared to process the hundreds of us who needed rescheduled flights, even though they had had three hours to prepare, and hence resulted in very long queues for us in order to find out when Emirates could put us on the next flight to our respective destinations.
In our case we were queueing for over 160 minutes before being booked on the next flight to the Seychelles (about 2 am the next day) and provided with accommodation in a local hotel. We were told our suitcases would be sent to the hotel approximately 4 hours later, but that we would need to stay at the hotel until the suitcases arrived so that we could identify them.
However our suitcases never turned up, and we literally spent hours trying to track them down, but not much before the time our flight took off for the Seychelles, so they stayed at the airport with Baggage services, some staff of which were arrogant and unhelpful when we went back to the airport to locate our suitcases!
This was not only very inconvenient, it was also frustrating and a significant nuisance as we hadn't been able to leave the hotel or freshen up before returning to the airport to fly to the Seychelles, arriving approximately 18 hours later than we should have, and having paid for a luxury hotel there for the night we were stuck in Dubai!
When we complained to Emirates about all of this, including the incompetence of Dubai baggage services, they were essentially arrogant in their response and offered no compensation of any value!
Whilst it could be argued that the fog that had caused the original flight delay was an Act of God, the ensuing problems were caused by Emirates and Dubai Baggage Services! Clearly International travel legislation needs to be strengthened, and more rights given to travellers caught up in such situations, where they are severely inconvenienced and significantly out of pocket, to be able to legally pursue customer unfocused airlines such as Emirates for compensation!
Needless to say we will not be flying Emirates in the future, and will do our best to avoid Dubai International airport completely!

After traveling to Australia with my elderly mother and 16 month old daughter, my little one picked up chicken pox whilst there. However, by the time it came to flying she was no longer contagious and all spots had scabbed over. But to be on the safe side I got a letter from the doctors stating this.
Checked in for the early 6am flight at Sydney airport. None of the check in staff queried my daughter there, and they chatted to her so they saw her. Got to the ticket barrier and agin none of the staff queried my daughter there even after chatting to her there. Get on the actual plane and that is when they queried it. I provided the doctors letter to the chief steward and was informed they need to check with their medical officer. However, that officer is remote and doesn't even come and look at the child. They base any decision on work the non-medically trained staff. And it turns out they are only a nurse. It is at this point they say we can't fly and offload us from the aircraft. Disregarding the doctors letter. They say that if the medical centre at the airport clears her then they will get us on the next flight out. So we then had to wait another two hours in the airport outside the medical centre for it to open at 8am, only for the doctor in there to be in disbelief that we got offloaded and stating that my daughter was fine and fit to travel, so another doctors letter was issued. Of course all this service has to be paid for.
We then make our way round to the Emirates office to get us on the next flight out as per their statement earlier. Only to be told that they can't do this and go to Qantas and they will sort us. Charming to be dumped onto someone else.
Qantas were great and went out of their way to help us and get on a direct flight out later that down, even got us a hotel room to go freshen up in. But because of this we incurred a fee.
Now I feel it is not unreasonable for Emirates to reimburse us for these fees.
But no they have pushed back saying they won't do it, and feel everything they have done is right. Sadly, by doing so it shows their diabolical customer service.
In summary they are saying they feel it is ok:
To actually be on board your aircraft before any of your staff decided to ask for my daughters doctors certificate. This is after staff at both your check in desk and ticket barrier cooed over my daughter, so they definitely saw her there. If they werent happy as an airline they should have stopped me even getting to the aircraft, and causing this situation to arise.
And they feel it is ok for their airline to effectively dump us the other side of the world and allow another airline to sort out their mess.
And if their staff are not medically trained, so how can they provide the correct information to someone on the other end of the telephone to make a correct medical decision.
And they allow a nurse to make a decision over-riding a doctor.

It would seem that Emirates are not the caring airline they try to portray themselves as.
No matter which way I look at it, they did not provide a good service and caused expense and distress to my family. They refuse to reimburse me which I feel is the least they can do.