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Emerging Travel has a rating of 1 star from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Emerging Travel ranks 169th among Travel Search Engine sites.
This company does not typically respond to reviews
The training was not paid, not deeply explained in terms of the courses. No enough training with calls.
The training was not paid, not deeply explained in terms of the courses. No enough training with calls.
Emerging Travel owns Zen Hotels which is a third party booking site stationed in Cyprus. If the parent company allows this to happen to customers they probably operate the same way. CONSIDER YOURSELF WARNED
UPDATE: 5/26 Follow post to see how room cancellation without notice is handled.
I have a hotel room booked and fully paid for with a confirmation and booking number. I have emailed and called Zen Hotels. I spoke with Zen's representative who was very courteous and helpful. I was told that they will reach out to the hotel and fix this matter. As per the hotel my reservation was cancelled without any notice to me. I am currently waiting to hear back via phone or email. It is May 22. I am supposed to check into The Fairmont San Juan on May 28.
If Zen Hotels fixes my room problem I will definitely be increasing my Star review. I will post an update with how my problem was resolved. So everyone will know what to expect from this company.
The Zen Hotel representative told me with confidence that this problem would be resolved and I will be placed at the property I booked at (with 7 other families). I explained I have non refundable airline tickets and pre paid excursions and dinners. ZH representative assured me that the company will "make this right". I have faith in him and Zen Hotels and that they will fix this.
As I said... I will amend this review so everyone will know the resolution.
Please cross your fingers and say a prayer
UPDATE: It is 9:30 on 5/26. My flight is scheduled for 5/28 6:00am. I still have had no resolution from Zen Hotels. The service representative are nice but they have not fixed the problem. I still have all of my non-refundable flights, excursions and dinners but NO PLACE TO STAY. I have found out that they book through BIG POINT and are under the umbrella of EMERGING TRAVEL GROUP.
They asked for a photo below, I guess if they don't give me the room I paid for in full months prior I can always post myself and son sleeping on the beach at night... sigh
I will post another follow up...
Tip for consumers:
I WISH I HAD RESEArCHED this company BEFORE paying for the "service"
STAY AWAY FROM THIS RUSSIAN COMPANY, IT OWNS ZEN HOTELS AND A FEW OTHERS! They are very fradulent do not trust your card on their websites!
Tip for consumers:
DO NOT BOOK DO NOT TRUST THE WEBSITE AND THE CALL CENTRE, THEY ARE ALL RUSSIAN STAFF OPERATING IN CYPRUS
Products used:
ZEN HOTEL
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Emerging Travel is an online travel group that operates travel brands RateHawk, ZenHotels and RoundTrip in 190+ source markets.
Our products help customers select and book all types of accommodation from over 1.8 m options in 220 countries. We strive to simplify travel to help people achieve the freedom to be where they desire, and to do what they love.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
