• Elite Mover

Elite Mover

Overview

Elite Mover has a rating of 4.78 stars from 781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elite Mover most frequently mention great job, customer service, and second time. Elite Mover ranks 7th among Moving Service sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 75%
Positive
6
Neutral
0
Negative
2

What reviewers want you to know

Positive highlights

  • Honest Answers Elite movers delivered everything to our new home in Arizona.

Critical highlights

No critical highlights yet

How would you rate Elite Mover?
Top Positive Review

“Repeat Customer”

Joan Y.
10/6/23

Could not have been happier with the latest move that Elite Movers did for me. Curtis and Michael, did an amazing job. They were considerate and totally professional. I would definitely continue to recommend Elite Movers.

Top Critical Review

“Scammers\ False reviews”

Antonio R.
2/11/24

Just stay away Scammers. If you want to support a Group that hires cheap labor and write up false reviews, then this is for u. I had to go through the ringer over $45! They are no good. Family members writes up their so called 5vstar service. Good Luck. Your mover probably won't even get payed. Stay away

Reviews (781)

Rating

Timeframe

Other

Reviews that mention popular keywords

elite movers (23)
Thumbnail of user melg130
1 review
0 helpful votes
February 16th, 2024
Verified purchase

I was wowed by the efficiency with which my Elite Mover team packed and loaded up my furniture and then delivered it. This is also the first move I've ever undertaken where nothing was damaged or broken. They even went to extra lengths to ensure my ex did not follow them to my new location...and I didn't even ask them to. 10/10 would recommend them and will use them again for my next move.

Thumbnail of user refacecab
1 review
0 helpful votes
February 11th, 2024

Just stay away
Scammers. If you want to support a Group that hires cheap labor and write up false reviews, then this is for u. I had to go through the ringer over $45! They are no good. Family members writes up their so called 5vstar service. Good Luck. Your mover probably won't even get payed. Stay away

Tip for consumers:
They are scammers that don't pay their labor. They hire off Craigslist. Sharpe with technology to write false reviews. 5 Star? Lol . More like no star. Good with technology. Don't be fooled. They told me to stop crying. As , I'm a professional and I confronted them with their unethical procedures.They texted with " Stop crying". Good luck. Most likely who ever did your job, probably didn't get paid. Your choice to support an unethical Company as this. I have a family to support. Thank u.

Products used:
No payment on my service

Thumbnail of user joany233
1 review
0 helpful votes
October 6th, 2023
Verified purchase

Could not have been happier with the latest move that Elite Movers did for me.
Curtis and Michael, did an amazing job. They were considerate and totally professional.
I would definitely continue to recommend Elite Movers.

Thumbnail of user hamiltonf14
1 review
1 helpful vote
September 5th, 2023

This company broke SO many of my items. I've had to throw away statues, they broke my curve tv so I can't use the controller anymore, plates, bowls, you name it. SO disappointed. I had everything boxed and labeled. They were supposed to send 3 guys (moved from a 3 bedroom) and only 2 showed up. They took 11 hours to move me 12 minutes away, get this, the truck filled up and they had to go back to get the rest of my property from my old apartment. I don't know why I would write "FRAGILE" on the boxes or "this way up" because they didn't read it anyway. Scary thing is, I haven't unpacked everything and I'm waiting to see what else I will have to buy and replace. Use "College Hunks", better experience believe me.

Service
Value
Shipping
Quality
Thumbnail of user judyk233
Judy K.
1 review
0 helpful votes
February 21st, 2020
Verified purchase

You were the lowest estimate of 5 companies.... and booking in line makes life easier
I didn't like that the estimate was going to be the lowest I would pay as the time used was less than the estimate. Also, the movers used a ridiculous amount of tape. I am sure that was to insure that the estimated amount of tape was used.
But, overall a good job

Thumbnail of user kristini4
Kristin I.
2 reviews
0 helpful votes
June 22nd, 2015
Verified purchase

Great move Overall
Moved from suburbs to downtown Chicago. Overall, Elite's movers were fantastic. I lived 35 miles - it only took 4 hours from when they arrived to when all items were in my new place (that included the 1.25 hours of traffic downtown). They wrapped and packaged everything nicely, nothing was damaged, even my 4 large mirrors. Why 4 star? While receiving the quote, they quoted me for the minimum amount of hours rather than calculating how long it takes from point A to point B with the amount of furniture/items I had communicated.

Thumbnail of user barbaraa1940
1 review
0 helpful votes
November 6th, 2023
Verified purchase

Our moving team was fast and professional, what more could we want?

Thumbnail of user beatam18
1 review
0 helpful votes
June 27th, 2023
Verified purchase

Totally awesome experience from start to finish. They were wonderful and took care of all my furniture, etc. with great care. Would definitely use them again.

Thumbnail of user colleenj108
1 review
0 helpful votes
March 9th, 2022

92 year old woman moves from Tampa to Kentucky. Elite was responsible for entire move - from packing her belongings to loading the truck - driving the belongings to Kentucky - unloading the truck and putting the furniture where it belongs.
From day 1 there were mistakes made. Manager was fired so what she said didn't matter and so on.
They arrived in Kentucky and unloaded the belongings. A wooden stand up mirror was broken, a painting frame was broke, a bathroom garbage can was broken as well as 2 custom frame pictures. The value was roughly $1000. 00. We sent quotes from Michaels, and photos showing what the items cost to replace. They authorized $27.60.
WHY? The state it is because of the insurance that we picked. Trying to explain that we weren't offered any other option was useless. EVERYTHING David (our customer rep) said was 100%
Untrue. He said "Kid gloves would be used, expert packing from beginning to end".
NO NO NO
They packed 3 framed pictures in one box with no bubble wrap. BTW, bubble wrap is on our contract.
They packed incorrectly yet do NOT stand by their work.
DO NOT USE THIS COMPANY. NOT TRUST WORTHY.
On top of all this, I now get to tell a 92 year old lady that it was her fault for listening to Dave and not choosing a different option that David never offered her.
Hope none of their Mothers or Grandmothers ever have to deal with people like them.

Service
Value
Shipping
Quality
Thumbnail of user nof6
No F.
1 review
0 helpful votes
August 5th, 2019
Verified purchase

It should be easier to get a general cost estimate/quote without entering all of my personal information

Thumbnail of user stephanieb2812
1 review
0 helpful votes
September 17th, 2023

I've used Elite Relocation Services before and I called them again. Rashid and Riley are efficient, professional, knowledgeable, very personable and helpful. I will always use Elite because they're the best!

Thumbnail of user hardenbergh.jerry
1 review
0 helpful votes
June 23rd, 2023

I needed labor at the last minute to load a rental truck and called Elite Movers. They were very helpful from the first phone call. Communicated and coordinated with me on when they could fit me into their schedule. They arrived and quickly and efficiently loaded our truck. I couldn't be happier with their performance. And very very reasonable cost.

Service
Value
Thumbnail of user jessicab2602
1 review
0 helpful votes
March 17th, 2022

DO NOT USE THIS COMPANY! They cancelled within 24 hours of our move. Did not give us a new date, just cancelled. We were told we would get our $1700 deposit back. After a month, they stated they were having issues reversing the charge and we should dispute the charge with our credit card company. Then they denied the dispute and our credit card company would not reverse. When I filed a complaint with BBB, their response was that I violated my contract by trying to reverse the charge on my card. I was told by 3 different people we would get a refund, and 2 different people instructed me to dispute the charge with the credit card company. No refund. No service. Not to mention the horrible situation it left us in with the last minute cancellation.

Thumbnail of user donnam3455
1 review
0 helpful votes
January 10th, 2023

Notified Elite Movers to move a heavy piece of furniture from my garage to my home and the guys were friendly and professional. Including Donnie, the gentleman who organized everything to run smoothly. I highly recommend this company.
Donna M.

Thumbnail of user briannao31
1 review
0 helpful votes
May 8th, 2022

Terrible experience with Elite Moving partners. I wish I could leave negative stars. I have never written a review in my life, but I feel the need to warn other people who try to use this service. Moving is always stressful, but I didn't know it could be this hard. This is the most difficult, unprofessional, and overpriced moving experience I've ever dealt with. It is a complete rip off. They aren't even a real moving company; they are a broker company that partners with movers which they failed to tell me when I was getting a quote over the phone. When I initially called Elite over the phone and told them what I had to move, they gave me an estimate based on that. If anything, I expected to pay less than the estimate because I was getting rid of some stuff and had less to move than what I told them on the phone, but I ended up paying double the estimate including an additional fee that was supposed to guarantee that my stuff would be there by a certain day. The guy who picked up my stuff was slow and unprofessional and tried to overcharge me because he didn't understand how to calculate the rate. Also, it was really difficult trying to pay him because his Venmo wouldn't work and Cashapp wouldn't let me pay him. I ended up having to Venmo one of his friends to accept the money for him which felt really sketchy. Then, a week later he called me trying to get more money, and I had to spend over an hour on the phone with him and someone at Elite just to clear things up and avoid paying extra fees that I wasn't supposed to be paying. Then, when I called the delivery guy the day before my scheduled delivery (like he told me to do to get an ETA), he told me that he was in Texas right now but had to go to New Mexico all of a sudden for no given reason. Then he told me that his truck broke down and my stuff was going to be late. He kept telling my stuff would be there in a couple days every day for a week straight, and it still didn't arrive. My stuff was delivered more than a week late, and it was like pulling teeth trying to get the delivery guy to give me an update/estimate on when he would get here. I had to call Elite every single day to get an estimate on when my stuff would arrive, and most of the time they had no answers for me. They were extremely difficult to get a hold of over the phone. Most times, I had to call more than once to get through to someone, and when I did get a hold of anyone majority of the people I spoke to were rude, not helpful, or didn't seem to care. Nicki was helpful and very understanding, but the company in general was not. I began to worry about whether or not my stuff was even coming and wondering if I was going to have to replace everything. The delivery guy finally showed up, and when he did I had another issue with figuring out how to pay him. He had been blocked from receiving Venmo and Cashapp payments. He refused to take a personal check, and he wouldn't accept PayPal for "personal reasons." We had to spend a lot of time on the phone again with someone at Elite to clear up the issue and throughout the whole conversation the delivery guy was trying to get them to charge me extra money for things he shouldn't have been charging me for. They did give me a partial refund for the expedited fee, but I do not feel that the small refund they gave me makes up for the rip off that this moving company is especially since the refund they gave me was less than a fourth of the price it costed me in total to move. You couldn't pay me to use Elite moving partners again, especially when there are several other more professional and reliable companies who charge way less than them. BEWARE! DO NOT USE THIS COMPANY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user khalilw7
Khalil W.
1 review
0 helpful votes
March 6th, 2019
Verified purchase

So far the website is great with no concerns. My family has used the services without any complaints.

Thumbnail of user margaretl1080
1 review
0 helpful votes
June 13th, 2022

Well, I chose them because they had high ratings and review, and I was not disappointed. The movers were thorough and swift - but not hasty. They were polite and handled my items with care. I was very pleased and would confidently recommend them to others!

Service
Thumbnail of user jackiv
Jacki V.
1 review
1 helpful vote
March 1st, 2019
Verified purchase

You have had our things in your possession since Feb 8, and did not notify me that you could not secure a driver until Feb 27th. My family and I will be without our things for almost a month now, and have had unclear communication through our entire process.

Thumbnail of user nahidi3
1 review
0 helpful votes
September 28th, 2021

The crew were absolutely fabulous. Théy moved efficiently like a well oiled machine. My favourite was the moving in. They remembered what went where and the move out and in was done in 2 full days (2 floors 3400sqf) to 3 floors of 4100 sqf. I have moved over 20 times mostly international and a few local moves, but this was the definitively the best move ever.

Thumbnail of user johnl1297
John L.
1 review
0 helpful votes
March 29th, 2019
Verified purchase

Very efficient process from the assessment, quote and order placement. The packing and delivery communications were excellent. We had missed a few items at pickup and the driver was willing to return and assure all of the goods intended for shipment were collected by the team. Quote, packing, pick up, delivery, unpacking and furniture set up made the experience memorable.

Thumbnail of user andit7
Andi T.
1 review
1 helpful vote
December 19th, 2018
Verified purchase

We had a great experience with our move. The crew was extremely professional. They finished 3 hours ahead of the predicted time. I would use them again and recommend them to my friends. Thank you for making this transition so easy.

Thumbnail of user courtneyh91
Courtney H.
1 review
0 helpful votes
August 8th, 2019
Verified purchase

I requested a free quote, gave you all my information and when I click submit you don't give me a free quote.

Thumbnail of user lisal574
Lisa L.
1 review
0 helpful votes
January 4th, 2017
Verified purchase

Lots of Glass-0 Damage
Just wanted to say thank you for the great service! I moved from Central NJ to Central Texas, with a lot of glass, fragile and mirrored items. Not 1 damaged item. The guys at pickup and dropoff were all wonderful, hardworking, really cared about my belongings. James guided me in packing and the moving process and all went smoothly! Your quote wa$ the most reasonable too! I'll be recommending you to everyone I know.

Thumbnail of user bobl154
Bob L.
1 review
0 helpful votes
September 10th, 2018
Verified purchase

Superb despite the heat!
Hot Day (Aug. 27, 96 degrees), long day. Pick up at two locations (storage and home). They did a fantastic job of moving quickly, efficiently, taking care with all items. Superb packing of items that needed packing and wrapping. Long distance to go (45+ miles) between home and new home. Made it in timely fashion even with lunch break. Unloaded superbly with crisp, sure movements. There were hard working, listened well to instructions. I would use them again. Absolutely. Mr. Cruz (foreman) was marvelous.

Thumbnail of user tamih25
Tami H.
2 reviews
0 helpful votes
May 21st, 2014
Verified purchase

Ask for Dani
I have used Elite for three moves. Dani, my rep, was on top of every detail. She gave me accurate information and was very responsive to my requests. For all three moves, movers showed up on time and they worked quickly. They finished the jobs within the time frames they estimated. The cost was right on the money (no hidden last minute fees). This company has integrity and is professional. I HIGHLY recommend them!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

How do I know I can trust these reviews about Elite Mover?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Elite Mover?