• ElevateStyles

ElevateStyles

Overview

ElevateStyles has a rating of 4.37 stars from 1,810 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ElevateStyles most frequently mention customer service, fast delivery, and timely manner. ElevateStyles ranks 1st among Wigs sites.

  • Service
    35
  • Value
    39
  • Shipping
    40
  • Quality
    39

Proactively asks for customer feedback

18
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Critical highlights

  • Customer service blamed the supplier and could not offer any more than that.
How would you rate ElevateStyles?
Top Positive Review

“My favorite go-to company for wigs”

Dr. W.
9/15/21

Fortunately, I have had all positive experiences with ElevateStyles. They ship fast, and keep up with the latest wig trends. My only con is that they sell out quickly, and sometimes take a long time to restock even pre-pandemic. Other than that, I love them. I have never had any issues with them unlike other competing companies.

Top Critical Review

“SCAM!”

Lena G.
1/14/22

I ordered four packs of 3C hair and they sent 4C instead. I've emailed them twice, texted once, and called a bunch of times and they have yet to respond. DO NOT BUY ANYTHING FROM HERE! I'm going to inform the BBB about this company and start a blog about it. They need to stop ripping people off.

Reviews (1,810)

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Reviews that mention popular keywords

customer service (170)
Thumbnail of user breanaj3
1 review
2 helpful votes
February 1st, 2021
Verified purchase

Overall, I didn't like the texture of the wig and wanted to return it but I had already removed it from the pack and tried it on. I was disappointed :(

Thumbnail of user geng7
1 review
1 helpful vote
April 1st, 2019
Verified purchase

There was a bug in my hair before and I let customer service now and they never replaced it. So I'm not a huge fan.

Thumbnail of user charismah1
1 review
0 helpful votes
December 25th, 2016
Verified purchase

I was very please that this unit came as fast as it did it came the day before Christmas Eve. However the unit pulled out the package looked curly it was soft she sheds a lot and she came to me with a track tore the half wig in the front area was very poorly made it will get me through the holidays but I will not purchase this brand again.

Thumbnail of user tiffanyc66
1 review
0 helpful votes
June 21st, 2017
Verified purchase

The wig didn't look anything like it said it would. So many girls have done YouTube videos giving this wig all the best reviews but it looked nothing like it looked on them. I will be sending the wig back for sure.

Thumbnail of user gb74
1 review
1 helpful vote
May 2nd, 2017
Verified purchase

Ordered the w ig 4/30. There were only sprigs of 30 underneath hair. None on front. Not very pleased with that. The hair is full. Looked afro like in description more of a curl.

Thumbnail of user emmap31
1 review
1 helpful vote
February 12th, 2016
Verified purchase

I was not pleased that I had to take the store credit or there would a stocking fee. I was also unhappy the time it took for the item to get to the warehouse! They did not call me! I waited two weeks and I called.The rep. At the store said, the item had not been received at the warehouse but this could not be true. I had received a email stating the wig had arrived and my account would be credited! I had to find my tracking no. From the postal service. Thank God, I kept the information!

Thumbnail of user dorothyt11
1 review
0 helpful votes
January 31st, 2016
Verified purchase

My order taking a little longer this time to arrive. And also you guys need to add a color chart so folks can really see what they are ordering.

Thumbnail of user leslies76
2 reviews
1 helpful vote
March 8th, 2017
Verified purchase

I heard good things about the wig so I decided to order one only for my wig to come ROUGH & DRY not Happy at All

Thumbnail of user ashleyl101
1 review
0 helpful votes
May 2nd, 2017
Verified purchase

The hair is just EXTREMELY thick and not in a good way. It's a type of wig you REALLY have to do your own work to and it shouldn't be like that.

Thumbnail of user allisonj29
1 review
0 helpful votes
August 13th, 2016
Verified purchase

Please show all the hair colors on the model, not just one color. When we click on a hair color, we should see that color on the model.

In addition, please restock all of your hair colors right away. I wanted the F4/27/30. When will that color be available? Thank you.

Thumbnail of user ns55
1 review
0 helpful votes
November 26th, 2016
Verified purchase

This is my first time ordering with ElevateStyles. I have to return a product because the style didn't work out. Their quality of service with my return will determine my rating and whether or not I purchase from ElevateStyles in the future.

Thumbnail of user antwoniquew
1 review
0 helpful votes
May 3rd, 2017
Verified purchase

My boxes came all bent up and the plastic had sticky stuff on it. I keep my wigs in the box for upkeep. My wigS looked played with. I have the same wig from another company. The wig is nice. I just wish it was delivered in better condition.

Thumbnail of user ionej
1 review
0 helpful votes
August 12th, 2016
Verified purchase

Comprei dois produtos.
Da Braida senegal, beleza, sabia que era totalmente synthetc.
O outro produto foi uma peruca Beshe Drew5, cor silver e pearl.
No site indica Human Hair, o que significa que poder ser mesclada cabelo humano de verdade com fibra.
Contudo, na nota fiscal veio Synthetc Hair e o material é realmente synthetc, fiz o teste da vela.
Reclamei e a resposta foi que human hair é misturado: ora, misturado é uma coisa, synthetc escrito até na nota fiscal é outra.
Portanto, a informação no site é dubia.
Se eu quissesse a synthetec, tem lá a Drew 2, 3, 4...
Segundo, quase não tem fios silver e muito mais preto, o que o site também deixa dubiedade.
Por fim, fui taxada na Receita Federal em 80% do valor do Produto.

Thumbnail of user jessicaa129
2 reviews
30 helpful votes
April 5th, 2017
Verified purchase

While the unit I ordered did arrive in a short period of time, the wig itself (not the post office packaging) was banged up pretty badly. I would feel the postal service was at fault had the exterior shipping packaging been banged up as well but it was not. The wig inside, I suspect was a return or a defective unit because the top of it was ratty and you can see a few tracks. I didn't bother to return it or to request a refund because the unit was already so inexpensive I didn't want to turn around and pay for return shipping or have a hassle with trying to get money back minus shipping. I merely counted it as a loss, tossed the unit, and made a mental choice not to utilize this website again.

Thumbnail of user aw185
1 review
0 helpful votes
January 11th, 2017
Verified purchase

I ordered two items. They didn't even let me know that one of the items was out of stock (or something.?) until I received my pkg. Even then, all it said was 'Refunded' nect to the second item. Great customer service!

Thumbnail of user helens136
1 review
0 helpful votes
June 4th, 2017
Verified purchase

Not sure about wig. Seems very dry even if a natural style. See their return policy, not very good forr customers returns. We loose money to ship back, if needed to.

Thumbnail of user malencieb
1 review
0 helpful votes
July 10th, 2016
Verified purchase

I have ordered from this company several times with no complaints. This time I have to say I am disappointed with some of what I ordered. The order was shipped right away and I received free shipping. The two wigs I ordered were O. K. They were on sale, but the caps were really large and I do not have a small head and they were still to big. I am most upset about my 3d twist braids. They were fuzzy and ragged at the ends. I bout them from a different company before and they were not like that. Before I could use them I hand to re-twist the ends and seal them so they would not unravel. The packages were all open and some braids were sticking out the ends. I only bought 3 packs of braids, and I did not want to go through the trouble or the expense of sending them back. I would just says, I know who ever packed the box had to see all of that before they shipped it to me, but they shipped it anyway. Not Good Elevate Styles!

Value
Shipping
Quality
Thumbnail of user ladonnab5
1 review
10 helpful votes
May 3rd, 2017
Verified purchase

Bought a wig that looked nothing like the picture. Tried to return it and had nothing but trouble. They wanted me to pay return shipping and they also wanted to take a restocking fee. Why am I being penalized so harshly, or at all, for their false advertising.

Deeply disappointed and will not purchase from them again.

Thumbnail of user meic5
1 review
0 helpful votes
August 2nd, 2017
Verified purchase

Great delivery but one of my wigs was not put together properly. You could see the track where the closure was.

Thumbnail of user megans84
1 review
0 helpful votes
June 24th, 2017
Verified purchase

The color wasn't accurate and the length was shorter than expected. I'm disappointed with this purchase.

Thumbnail of user kimberlyg58
1 review
0 helpful votes
April 5th, 2017
Verified purchase

Received wrong wig color... trying to get refund but it's taking too long. Dissatisfied, dissatisfied, dissatisfied,

Thumbnail of user deranar
2 reviews
0 helpful votes
February 20th, 2017
Verified purchase

Although I liked the style of the wig, the texture on the crown of was very coarse, and it made my wig look old and worn.

Thumbnail of user chakar
1 review
0 helpful votes
March 10th, 2017
Verified purchase

1sr off 1 of the wigs I ordered was NOT in stock in the color I requested however i was allowed to purchase and was charged. Then i recieved an email about my options. 2nd 1 one of the other wigs I ordered appears to be in terrible condition and does not seem new at all. Im truly disappointed this is my first order. You guys come highly recommended by my wig group and utube reviewers however I'm impressed. I am a wig fanatic and this unacceptable.

Thumbnail of user essencew1
1 review
0 helpful votes
July 1st, 2017
Verified purchase

II's a decent site (the "nicest" I can say)... but they Never have the color you want, and or they are always sold out, on something, - never ends. They NEED to learn how to have a proper pile.

Thumbnail of user lashayp
1 review
0 helpful votes
May 15th, 2017
Verified purchase

I would say communication is decent... but I received two emails saying rate the product but didn't receive my item. Still I wait. Questioning where is my item?

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From the business

Elevate Styles is the best hair wig company with hair wigs for sale online. For more information and to buy hair wigs online, visit our site today!

Company Representative

Thumbnail of user minyeej
Mike M.
Customer Relations

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