- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Elegant Themes has a rating of 4.73 stars from 117 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Elegant Themes most frequently mention support team, and customer service. Elegant Themes ranks 7th among Website Design sites.
This company does not typically respond to reviews
No critical highlights yet
I was searching for a way to force the social links displayed by the Divi Person module to open in a new window. After submitting this question in the support chat, I received a perfect solution in chat and by e-mail on the next day. The best support ever!
Apart from all the bugs, it's really their support system that's insanely frustrating. 50% chance you get someone competent, but these rest is beyond ridiculously incompetent. You explain the issue, you record video evidence because they ask for it, they try a few things that don't help, move it forward to "support leads" (Doesn't exist imo, because they are even more incompetent). Anyway, instead of simply reading the detailed history of what has been tried, they ask you the same Qs all over again. And I get that it sometimes takes until they answer, but once they do answer, you expect and actually need them to stick to the conversation and not answer ever 20mins to 3hours or however they feel like - how else can you resolve a complex issue? This again means the next time someone answers will be another person asking you everything again instead of fully reading and understanding the history of what has been done TWICE already. I've had this multiple times now. I wish I had never bought this useless theme but a professional one instead. By now they have easily wasted 6 weeks of my life. It's honestly the dumbest support I ever had anywhere!
One of our sites experienced a formatting issue after the recent upgrade to Divi 4.0. Our initial investigation failed to identify the solution to the issue, so we reached out to ET. We had to wait around 24 hours for the first response, but from then our experience was excellent. Goran found the issue immediately and in follow-ups suggest solutions and guided our team to exactly where to apply. Really pleased to recommend Divi and the ElegantThemes support team. One request... quicker initial response.
I've been using Elegant Themes since 2013, and love Divi! Since the front end was added, Divi is slower, yet I am overall satisfied. Regarding ET's support, once it is provided it's very good. In the earlier days, ET provided swift support response. It felt more personalized then too. Now-a-days, support takes a day or so instead of hours to get a response, however the actual support that was provided was quite helpful, and the support staff are capable and knowledgeable.
Just a really good, adaptable theme for non-experts (front end editing very straightforward) with really good customer service. In all honesty they have in the past taken a while to respond but when they do it's always spot on. They have gone into my site and sorted things when my knowledge has been exhausted. Slightly sceptical of some of the negative reviews.
I'm using Divi for my sites and it has been good so far. I've rarely got into any glitches and works as expected.
One thing I would love them to add is a 'nofollow' checkbox when we are adding a link to our blog posts. This is something all the bloggers need and affiliate marketers need.
Every time we have to remember to that attribute to our affiliate links.
There is only one reason I've given a 4 star.
The support team is very knowledgeable and solve the problem properly.
Their themes are great, and we use them along side with other app themes, from companies like sitemile and templatic
The staff is very cool, Although I encountered many problems, but the staff help me solve the problem many times, thank you
Their themes are good, and I have worked with one of their themes, easy to work with and plain simple. Also their support was a bit slower at first but then we worked it out. Good times
Gain trust and grow your business with customer reviews.
Elegant Themes builds amazingly beautiful Premium WordPress Themes coupled with advanced functionality and awesome support.
