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Claim Your BusinessHORRIBLE experience with this online store! Bought expensive bed linens in the wrong size. Never opened the package and called customer service. They said there was a mandatory 25% fee for any returns which I did not realize (and I was quite upset about since I was losing several hundred dollars for selecting the wrong size by mistake) but they said that I could send it back for the 75% refund. When I sent it back, the package was returned (without even being opened) so I lost the $45 mailing charge and now the owner refuses to take the goods back at all! I can't understand how a business operates in this manner? It would be one thing if the goods had been opened but they have never been opened! I have NEVER had such an experience with an online or regular store! I have never ever written a negative review for anything but I must admit that I am really LIVID at this situation. Please be forewarned!
HORRIBLE experience with this online store! Bought expensive bed linens in the wrong size. Never opened the package and called customer service. They said there was a mandatory 25% fee for any returns which I did not realize (and I was quite upset about since I was losing several hundred dollars for selecting the wrong size by mistake) but they said that I could send it back for the 75% refund. When I sent it back, the package was returned (without even being opened) so I lost the $45 mailing charge and now the owner refuses to take the goods back at all! I can't understand how a business operates in this manner? It would be one thing if the goods had been opened but they have never been opened! I have NEVER had such an experience with an online or regular store! I have never ever written a negative review for anything but I must admit that I am really LIVID at this situation. Please be forewarned!
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