• eHarmony

eHarmony

Overview

eHarmony has a rating of 1.83 stars from 1,792 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eHarmony most frequently mention customer service, credit card, and fake profiles problems. eHarmony ranks 715th among Dating sites.

  • Service
    340
  • Value
    350
  • Quality
    341

This company does not typically respond to reviews

Positive reviews (last 12 months): 1.7%
Positive
2
Neutral
1
Negative
115
108
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Eharmony has the worst customer service you can imagine.
  • I don't wish to post my charges from my credit card statement, but my experience is real.
How would you rate eHarmony?
Top Positive Review

“Growth is power”

Alex D.
10/27/22

Avastmarkets dot com is a distinctive investment company offering its investors access to high-growth investment opportunities in markets and other services. They implement best practices for trading and mining, while offering flexibility in their investment plans

Top Critical Review

“A cesspool of scammers”

Susan L.
1/4/24

I had a one-year subscription to eharmony, and in that time received about 10 matches, half of which were scammers, looking for money or online sex. I reported everyone of them and the selection never got better. I learned not to trust anyone on this site. Do not join. There is no screening at the eharmony site and there are many many bad actors on the app.

Reviews (1,792)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (192) credit card (65) auto renewal (62) customer support (16)
Thumbnail of user amandaf1430
1 review
0 helpful votes
February 13th, 2024

I admit that I did not log into my account on a daily basis, but periodically would log in and browse matches. When my account expired I miraculously started receiving numerous matches, messages and contacts. After the first expiration of my 6 month account and I started receiving messages I decided to renew for another 6 months. Once again, the messages dwindled and disappeared and were almost non-existent. Low and behold my second 6 month account expired and I now receive regular messages and matches that I cannot reply to. I guess this is their scam to keep you coming back...Not this time eHarmony

Value
Quality
Thumbnail of user thomasi67
1 review
5 helpful votes
October 29th, 2019

I spent year with eharmony and found more fake profiles than real ones. When I asked to cancel my subscription I was told since it was auto renew and just renewed six days ago I was not able to get refund of the $229.62. They care more about getting that money than anything else... found no one I cared to date on this site. I found many people to go out with on Match.com including my current relationship.

Thumbnail of user samw980
1 review
1 helpful vote
July 2nd, 2023

If a woman wants to communicate with text. They are marked with a Scarlet letter and they are done and you cannot find them. These were not Scammers. Maybe two but not SIX. I am locked into a contract for over four hundred dollars for four months! I hope they see this

Service
Value
Quality
Thumbnail of user sunlan061
1 review
0 helpful votes
September 27th, 2023

I signed up for a yearly plan to pay by the month. I didnt care for the site and cancelled. I called them and they said their contract states, it only cancels the yearly renewal. Once you sign up for the site, even if you pay by the month, you cannot cancel the yearly subscription. I have to stay on another 11 months and pay $40 a month until my year is up. What a way to screw people. Normally after a trial or if you want to cancel the subscription they just cancel it and they dont take any more money. This site not recommended

Value
Quality
Thumbnail of user armandd18
1 review
2 helpful votes
March 4th, 2020

E-Harmony is not a terrible site but it is overpriced for what you get. There are quality people on the site but it is hard to connect with them. I do not believe that their algorithm is all that effective in making matches. I have been on and off this site for several years and EH has changed its communication system twice, which does not instill a great deal of confidence. EH has an excessively high number of uncompleted and sketchy profiles. I realize this is not the site's fault but you would think people paying this amount of money would put more effort in creating a good impression. EH allows you only to identify as "Christian" and not with a specific denomination, such as Catholic. The stats regarding the number of marriages from this site are unsubstantiated. I would like to see how they arrived at these figures, since they are improbable. I have tried this site several times and have not actually met one person, despite having a number of online conversations. In contrast, I am on another site where I have met eight women and have had some short-term relationships. This site is roughly half the price of EH. I do not plan to renew with EH when my membership is up. This site may work for some people but it is not the site for me. EH should spend more money getting better results for its customers rather than on advertising. Considering all the hype, EH has been a huge disappointment.

Thumbnail of user wallyk6
1 review
1 helpful vote
July 18th, 2020

Eharmony seems to do a credible job of keeping out phony profiles. Kudos on that score.
Many of the tips & advice they provide are helpful to those seeking to create a profile designed to get attention.

What eharmony will not reveal is that, after you decide to let your membership lapse, they will continue to post your profile. This has two main effects. It creates a false sense among those who are browsing profiles that 'that person' is really still out there. The 2nd impact is that this allows eharmony to continue to re-contact the member to encourage them to renew their membership.

When you list your ideal geography radius, you will still continue to see profiles from those who are outside that radius. I've concluded that this due to the fact that the individual whose profile you are now viewing is less selective about their desired geography radius.

Most people have absolutely no idea of what constitutes a good photo for profile purposes.

Thumbnail of user davidp3179
8 reviews
14 helpful votes
September 27th, 2021

The site has Ladies that don't bother to respond I see no point in giving a site 3 stars when only worth about 2 tops. Have been a member and was not very happy the way the site was run.

Thumbnail of user bobp302
2 reviews
3 helpful votes
November 18th, 2019

As other reviews pointed out, the matches they send you are located in distant places and do not match your preferences. The psychological matching sounds good in theory but fails terribly in implementation. The Web site is awkward to navigate and the customer service is difficult to reach and unresponsive. Save your money and go to Match!

Thumbnail of user terryo326
1 review
2 helpful votes
January 20th, 2023

I live in a small town, (just over 10,000 people). Three local matches, despite wide search parameters and a willingness to drive 1 to 2 hours and many months. Tried to get together with all matches. Was able to see one and it didn't work out. Many months have passed with no local matches. It's an expensive subscription. Don't sign up unless you're willing to travel, (lots of matches five hours away). Or, you live in a largish city. Never again with this subscription service.

Tip for consumers:
There's got to be a better way.

Service
Value
Quality
Thumbnail of user sukif2
1 review
1 helpful vote
October 28th, 2021

I was forced to pay over $300 for six months the shortest duration in my area. The guys are not handsome or they're not members. Your matches are determined by personality and not physical preference which is the starter. You cannot widen the search to include alleged lower match so you can have basic physical compatibility. I will never look for a guy in BC or a bald guy - just being honest. The guys don't choose you; the computer matches you so their match is useless. This is the worst app I have ever used and don't imagine ever dating any "match."

Tip for consumers:
Knowing up front that you cannot deselect criteria for matches and include physical criteria

Value
Quality
Thumbnail of user johnbrownpacifictrading
2 reviews
0 helpful votes
November 6th, 2023

Male bloggers everywhere are telling men to get off of dating apps. Men, just do it. If you are a decent person in general, just do it. This app's problems lied more in the type of people who were on there. I remember getting blocked by people who I never even sent messages to, I guess as a 'pre-strike' so I'd not attempt to speak to them. Then eHarmony has this childish way of telling you, you were blocked by making an announcement: "So and so says goodbye." It was the first time someone told me 'goodbye' I'd never spoken to. The culture felt like it was full of 'church people' who were socially inept. If you've got things going for you...can carry on conversation well face to face don't delve into this fiasco. Don't dumb yourself down to the level of the other members who are socially inept or the app itself, which caters to that type of behavior. The app and a lot of the folks on there are going nowhere in life. Be one who is going places.

Tip for consumers:
Make sure, like all dating apps to unsubscribe, because they may automatically resubscribe members after each three month period.

Service
Value
Quality
Thumbnail of user mikef1294
33 reviews
17 helpful votes
July 31st, 2022

Do you like paying for a relationship before you even meet the person? If so, eHarmony might be right for you!

EHarmony is one of many online dating platforms that gives you a long list of questions that takes seven full years to answer and then sticks them into a software that uses its own 'algorithm' to match you with someone who is said to connect with you on an emotional and personal level.

EHarmony says that there is someone for everyone and that their website is in the top 5% for matching anyone. Oh, but they don't match anyone who isn't cisgender and is looking for someone else who isn't cisgender. So if you fall into that category, well, so sorry, no refunds!

While I do like cis sheilas to a degree, I was given a gift card of sorts to eHarmony before, and much like fist fighting a Kodiak bear to pass the time, I figured, 'Hey, what's the worst that could happen?"

Before I explain my results, allow me to say that I don't judge people on their looks as much as their sense of humor and intelligence. Besides, I'm facially challenged, so I don't expect to meet sheilas that look like Victoria's Secret models. That said, moving on...

The results I was given were people who lived nowhere near me, people I had zero in common with, people who made me long for the comfort of said Kodiak bear's claws, and a few sheilas looking for sugar daddy's. Seriously, people, I know I'm old, but I'm pretty sure those are sold at stores still, right?

Overall, I found that eHarmony was a waste of my time, and as with many webby's that attempt to hook you up with others, they fall victim to the same tasteless patterns as all other sights in the way that their algorithm is about as useful as braille on a stop sign on the autobahn.

I got to use the website for free, and I still felt ripped off!

Tip for consumers:
Expect disappointment.

Products used:
I tried to meet sheilas or nonbinary people and ended up having more fun changing my socks.

Service
Value
Quality
Thumbnail of user katyt29
1 review
0 helpful votes
October 19th, 2022
Verified purchase

I was on eHarmony for a year and time and time again I would get matched up with people that had no pictures for their profile. This was extremely frustrating. I don't think it's worth the money.

Thumbnail of user josephs553
1 review
4 helpful votes
November 23rd, 2018

Too many ghost accounts, very few active accounts, and way overpriced. Had the service for three months, met two women for a few dates each, out of 500 "matches". Talked with maybe 10 women in total.

It's just not worth it. I paid for a full subscription, and was completely disappointed by the lack of active accounts on the site. If eharmony can not find a way to clear out these old accounts or at least remove them from the matching list, then honestly, it's just a waste of time and money.

I thought paying for a subscription would limit me to only matches who are serious about finding a relationship. Eharmony failed in this regard.

Keep your money, and spend your time doing something else.

Thumbnail of user barbarav449
1 review
0 helpful votes
February 15th, 2021

When choosing the plan I opted for the cheapest plan. I signed up for 12 months with four payments. One would think if you are making four payments they would be quarterly since the total contract is for 12 months. No, that is not the case, customers payments are deducted in the first four consecutive months on the plan. I was fortunate to have found a person within the first several weeks. If this becomes a lifetime relationship it will most likely be before the year is up! Customer Service said the client is still obligated to pay the full amount. Fleecing customers is their business. I wanted to warn others before making a payment plan decision. Best of luck!

Tip for consumers:
I fall more on the side of being more liberally minded - most matches were conservatives!!! Their profile assessment misses some important areas such as political views.

Service
Value
Quality
Thumbnail of user geot7
2 reviews
6 helpful votes
August 15th, 2019

I am sad. This was a real effort on my part to meet a woman who matched me. I did have two dates which were harrowing. Most of the women do not respond to smiles/messages or they are way toooooooooo far away to make it work. I set parameters for 25 mi. Also, the women do not fill the forms out well or completely and somehow e/h says there is a 'match'. And you cannot get your money back and I am stuck for a year of middling matches and frustrating efforts. Trust me my profile is real and well presented with a good picture.
Second, at POF.com I had a much better self assessment process which I could download and read; there were two and they gave you the option to see the woman who there was a 'match' with. I did not go to them for a prem as I am still efforting at e/h.
I would not recommend and will not renew. I have been at it for three months. Frustrating!
Confirm #@ e/h *****7670

Thumbnail of user johnm9925
1 review
0 helpful votes
June 10th, 2022

It has a lot of obese women, with no way to screen them. Weeding them out is time consuming. A lot of profiles are fake and many are with no photos. I do NOT recommend it. It's a complete waste of time money. Customer service is abysmal.

Tip for consumers:
It's a scam.

Service
Value
Quality
Thumbnail of user jennym475
1 review
2 helpful votes
July 9th, 2021

I joined eharmony because I was under the impression there would be a better crop of men looking for serious relationships than on other sites. 90% of the men who contacted me lived hundreds of miles away so dating was impossible. By contact I generally got nothing more than a thumbs up or smiley face emoji. From gown men... emojis instead of words. My profile specifically asked for a mesasage to start the ball rolling to get to know each other. The one guy I did end up chatting with lived 2 hours away from me and can't leave his home due to an ankle monitor for a serious crime. This is an expensive site that offers the same riff raff as the less expensive sites. Save your money, expect that most guys no matter how old just want in your pants, and Google him before you meet so there's no surprises.

Thumbnail of user tomm1124
1 review
0 helpful votes
July 9th, 2020

In a effort to entice new members to pay for the service, many, many potential matches are shown. EHarmony shows only matches from your state/province. Unfortunately I live in a large state, and there are so many people listed it's impossible to determine how many of them are within a 100 miles of my home. Put off by this and reticent to pay the membership fees, I closed my account. (That was far from easy because closing your account is buried in an obscure place on the website. I had to google it to find out how.) Even weeks after I closed the account I STILL get emails about potential matches and people "liking" me or messaging me. It's annoying for me, but it must be awful for the other members who are wasting their time messaging people who quit. It's all very deceptive and cult-like.

Thumbnail of user annp226
3 reviews
32 helpful votes
April 8th, 2020

I was last on eharmony a few years ago. I don't know if it's improved. You have to answer dozens of questions and it is not a dating site. It seems to tout itself as a relationship site only. I think you HAVE to date someone before youg et into a relationship. I was on the site for a few weeks and had one person contact me and nothing further happened. I have no idea why. Did not even get a bite. And eharmony is the most expensive of all the dating sites. There was NO REFUND. I'd signed up for three to six months if I recall and didn't even use it a month. Poor policy.

Thumbnail of user mollya47
1 review
1 helpful vote
August 15th, 2020

No dates which goes against their promise. Asked for money back of course they dont even respond - horrible horrible experience DO NOT RECOMMEND

Thumbnail of user alexb274
1 review
9 helpful votes
February 24th, 2018

If you want a dating site where absolutely nothing happened, please try! You'll feel like on a wave less ocean and you're right in the middle of it.
The positive part is that you less likely to found scammers because... what scammer would go in a place where nothing happened?
I tried Match and it's way better.

Thumbnail of user carlosr90
Carlos R. – eHarmony Rep

Alex B., If you would help as to your experience with our services I’d be delighted to provide assistance. I would encourage you to continue to use Match to your best advantage. Just know I’m here to help. Please reach out to me at membercare@eharmony.com

Thumbnail of user kathyh369
1 review
5 helpful votes
September 13th, 2019

The Automatic Renewal feature will not turn off even though you close your account. Therefore, you should cancel your credit card account right after closing. If not, they will continue charge you until you finish your purchasing term. It is unethical, but it it they way they make money.

Thumbnail of user theresab158
1 review
1 helpful vote
September 23rd, 2018

I would not recommend membership based on my experiences thus far! Not worth the $$! I joined the end of April, 2018, and I have to say, I'm quite disappointed with eHarmony! They entice you to sign up by luring you via a "free trial," but to really see how the site works and to view the many initial matches they find for you, you HAVE TO PAY. Once I signed up (and for a year, no less, because it was cheapest rate!), I slowly got less and less matches, and most of my matches are well over an hour away (some in Canada and many are over 5-6 hours from me) - so what's the point?! I chose the site because of the depth of details one needs to provide in the membership as well as many Qs to answer in order for the site to find "compatible matches"... but I'm not at all impressed so far.

Tip for consumers:
BUYER BEWARE!

Thumbnail of user carlosr90
Carlos R. – eHarmony Rep

Dear Theresa,

My name is Scott and I'm very sorry to hear you have not had the kind of experience we hope for. We'd love to work with you to resolve your concerns. Please reach out to us at membersupport@eharmony.com from the email address on your account and we'll be happy to try and help make your experience better.

Sincerely,

Scott
Eharmony

Thumbnail of user annaf107
3 reviews
4 helpful votes
September 19th, 2018

I've never run into a scammer or a fake account. The extra questions are fun. Perhaps I'm just picky, and I feel bad passing over the majority of my few matches. A lot of them live too far away. Though I think some are being too harsh in their reviews, matching is tricky, the company can't force people to date you if they're not interested, and you can only be matched with who is there, not just anyone in the world...

That said, most of my matches were too old for me (even though I put a preference on age) and, sorry to be so mean, but looked like they had not touched a hairbrush or razor and live in their parent's basement.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Los Angeles-based eharmony (www.eharmony.com) launched in the United States in 2000 with its patented Compatibility Matching System® which allows eharmony members to be matched with compatible persons with whom they are likely to enjoy a long-term relationship. Millions of people of all ages, ethnicities, national origins and religious and political beliefs have used eharmony's Compatibility Matching System to find compatible long-term relationships.

Customer Care Information:

Phone hours: 8am - 5pm, Monday - Saturday
Email: 24 Hours, 7 Days a Week
Refund Policy: Regarding the Singles Service, the buyer, may cancel the Agreement, without any penalty or obligation, at any time prior to midnight of the third business day following the date of the Agreement, excluding Sundays and holidays.

Company Representative

Thumbnail of user carlosr90
Carlos R.
Customer Care Manager
Typically does not respond to reviews

How do I know I can trust these reviews about eHarmony?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eHarmony?