Overall, I had an awful experience with eglobalwireless.com. The product is also cheap and in some instances unable to be used.
Here are the main problems I had with eglobalwireless.
WEBSITE:
At first glance, eglobalwireless.com looks like a legit and welcoming website. The site as of today has a valentines day deal on a red mini laptop.
The website has a logo saying it's McAfee secure, so I was lulled into a false sense of security while I was browsing online at the notebook deals.
It was the 17th of December, 2010, and I was last minute Christmas shopping.
I order online all the time and I know how long it takes to get a package, so I figured I didn't need the quicker 2 day shipping (now that I look back I'm glad I didn't) and I got the 8 dollar shipping insurance, and was told my package would get to me within 10 days or less.
Well my package never came in 10 days or less. The rest of my packages from my other online shopping ordeals came even less than 5 days, but my notebook computer never came.
I got a bad feeling, so I tried to call their number on the website. Busy, mailbox full.
The 'live chat' nobody ever got on to talk to me.
There was virtually no way for me to talk to anyone.
I figured I'd send the package back before it got to me by canceling it, but I typed in eglobalwireless on google, and no sooner had I done that, the words SCAM and COMPLAINTS popped up.
I checked them out. Complaintsboard.com was chock full of angry customers who were going through worse situations than me! Some paid for the 3 days shipping and weeks later had no computer. Then something caught my eye. A way to get in touch with eglobal, was a man who poses as someone called 'erik' and he frequents the complaintsboard.com website saving face whenever he can telling the complainers that they're incredibly backed up and they should email him.
Well, I thought the person who takes YOUR money is the one who is supposed to let you know if your product is going to be late?
But they don't. They don't call, they don't write an email to you... but you're supposed to email this 'erik' character on complaintsboard. I considered doing it, but then I figured it was probably risky considering he wanted you to email him with your name, tracking number ect. NO THANKS.
I'd rather talk to a real person. Since you took my 140 dollars, that's the least you could do for me.
So, I continued trying to call and then one day, January 5th, my package showed up. I thought I might be a lucky one because my box wasn't torn or damaged.
THE PRODUCT:
Well. I opened the box, and pulled out an unscathed pink notebook 7 inch laptop. Great! I was very excited, even though it was late, it was still here and it wasn't scratched or broken like many other consumers claimed to have gotten.
Of course I then tried to hook it up to the charger, and later the internet.
Well this is where the complaints start.
First of all, the computer wouldn't keep the correct time.
Not sure why.
Tried to call customer service at eglobalwireless, the mailbox is again full just as it always has been.
Several times out of nowhere, the mouse goes haywire and won't click on a single thing you want it to click on. You try to move it one way and it goes in the opposite direction.
I read reviews and I knew then that my problems were the same ones I'd seen people complaining about on complaintsboard.com and ripoffreport.com.
I'd received a faulty product.
I then attempted to connect to the internet once I got the mouse working for a few more minutes, and it says I need an internet/wifi card!
Funny how it didn't mention that on eglobalwireless.com at the time of my purchase.
I also noticed the windows and software was out of date.
Which wouldn't have been a big deal, but it won't support any of the newer software or windows.
RETURN POLICY:
To send a damaged item and receive a new one, you pay your own shipping. Assuming you took it out of it's original shipping and packaging already.
To return the cheap thing and get your money back, well there's a tab on their website that is sort of like a disclaimer, saying you have to pay a 25 percent restocking fee in order to return the item!
So my conclusion, is do not shop with these people. Its a mistake. It is my belief they send out faulty or messed up products on purpose (in addition to delaying shipping time) so that they can keep the notebook and your 25 percent restocking fee once you decide you don't want it anymore. That's how they make their money.
Hey people I got scammed too! This is what you need to do... First off CALL YOUR BANK! Why are you bothering to do further business with these creeps?
Call and report this as fraud to your bank and they will investigate and refund your money with in 24 hours!
I foolishly tried to purchase a 7 in mini laptop too. I choose not to have the warranty added. Their first mistake was to email me the next day and state that they could not release my order until I contacted them to confirm that I did not want a warranty. Opps!
That was my first sign this was a scam. I did attempt to call and could not get through (neither can the banks either, which is why they categorize this as a fraud). The message says that the mail box is full.
So I tried online chat support. Don't waste your time. I left the screen up and it showed that even after two hours, no operator had bothered to acknowledge me.
I am not going to let these criminals get any of my money, I called the bank. My local office at first. I explained how I had been "taken" by this fake company, who I may add is privately registered through godaddy.com; Now I love go daddy but sadly I do not shop with a privately registered company through them. I have now personally had 6 including this sites, bad experiences.
Once I talked to my local teller, I called my banks 1800 number and spoke to the fraud department. Tell them exactly what happened. Don't be proud at the last minute and say someone, or a child did this without your knowledge... your bank is their to protect YOU and YOUR MONEY! Tell them about the site, give them as much information about the transaction as you can. They have 24 hours to complete a fraud investigation.
You will get the FULL amount of your purchase returned to you.
For those that need more info:
Do not have a stop payment put on this order. You will be charged your banks fee for that action. It could be a fee from $25-$35 depending on which bank you use.
Do not request a return authorization from the company. If you get the product RETURN IT TO SENDER. Take it to the shipper, grab a large black pen, write. RETURN TO SHIPPER, and leave it on the counter. You do not need a confirmation slip when it comes to the bank. You do not need to incur the return shipping fees either.
Even if you have gone as far as to get a return from the company and you were robbed of a % claimed as a restocking fee, CALL YOUR BANK! Report this as fraud and you WILL GET THE FULL TOTAL BACK! This will take 24 hours longer however because the bank has to track the two transactions now. But 48 hours is worth it when your getting all of your money back.
And people, it isn't worth the savings to do this again. We certainly didn't save any money while it was being held by someone else, we didn't get a quality product, we screwed up.
No big deal, we live and we learn.
Don't let this stop you from purchasing from GOOD, LEGIT companies out there.
And please, please, please; Tell everyone you know who buys online what to do if they ever find themselves screwed by an online company.
These company's are eventually weeded out. It happens quicker when they have no profit, and they start getting lawsuits. The only way for them not to make a profit, is for them not to have the chance to manipulate us into believing their garbage. We do not owe them a restocking fee, we do not have to pay return shipping of their junk. Go through either your bank or Paypal and report this as a fraudulent company.
Hope this helps someone.
I will let you judge for yourself the type of customer service you will receive from them. I have changed NOTHING. Notice the punctuation, and the grammar. I do NOT claim to be an English professor, but, I know they are NOT PROFESSIONALS. Also, each time you see that "All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly." is ABOUT 3 minutes of "hold" time.
Well, here it is...
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Cristina'
Layla Barnett: Hello Cristina
Cristina: Hello Layla, how can i help you
Layla Barnett: My name is Layla. I ordered a 7" Netbook on November 27, and paid for the 3-5 Day processing, and haven't received it.
Layla Barnett: My invoice number is *******
Cristina: Okay, I have researched your records, It shows that your order will be going out within the next 24 hours, you will receive a email confirmation with a tracking number once your order has been picked up for delievery. Expect your order within the next couple of days
Layla Barnett: Can you go ahead and cancel that order and refund 100%?
Layla Barnett: Since the product has not shipped, I should not be assessed the 25% "restocking" fee
Cristina: e are in the peak of the holiday therefore I cannot cancel, but if i make an exception you will still be subjected to the cancelation fee as stated under our return policy
Layla Barnett: Why could you not cancel it?
Cristina: It is stated on our return policy that once we are in the holiday season, we cannot cancel orders, it is part of our policy
Layla Barnett: That's not very professional. I have NEVER heard of a legitimate business doing that.
Cristina: Well Mamn, we invest money when preparing an order...
Layla Barnett: Well, we will see what my credit card company (whom has already said they are refunding my money, and going to recover it from your company) and the Texas Attorney General's office says.
Cristina: Not a problem Mamn, proceed how you wish
Cristina: I told you I was sending it out today, but that is fine
Layla Barnett: No, you did NOT say you was sending it out today. You said within 24 hours. Here is a copied and pasted excerpt "It shows that your order will be going out within the next 24 hours"
Layla Barnett: Besides that, your site also says it ships in 24-48 hours, and that was 9 days ago. It still hasn't shipped, so, why am I to believe you now?
Cristina: we are on the peak of the holiday season, thanksgiving, black friday and cyber mondays also just passed so delieveries have been delayed. Your patience is appreciated
Cristina: and it is 72 business hours due to the fact that we are in the holiday season
Layla Barnett: Every business we have ordered with (as recent as December 1) have already shipped us our products.
Layla Barnett: And, you say 72 hours due to holiday season, can you explain the fact it has been 9 days (216 HOURS) and it still hasn't shipped?
Layla Barnett: So, why should I be charged for YOUR mistake?
Cristina: this is not MY mistake mamn, I am trying to help you so id appreciate it if you do not talk down to me
Layla Barnett: I did NOT talk down to you. I am saying your "business" isn't very appreciative of it's customer base.
Layla Barnett: We placed an order, and paid for "expedited" service, and we are being told we are going to be charged a 25% cancellation fee after YOU PERSONALLY even say that during holiday season, it is supposed to ship in 72 hours, and it has been 9 days, and still hasn't shipped.
Layla Barnett: No other business I have ever ordered from charges you until the product ships, then, if there is a cancellation prior to it shipping, there is NO fees.
Cristina: well I apologize but this is our companys policy, once you place an order with us you are subjected to the terms and conditiones
Cristina: conditions**
Layla Barnett: Well, I guess we have nothing else to discuss. We will let the lawyers deal with it.
Cristina: That is fine mamn proceed however you may need too
I just wander what the product will be like?!? :((
I must say that I'm thrilled with my new 7 inch netbook running Windows CE that I purchased from eglobalwireless. I was not expecting too much for $100, but I have been pleasantly surprised. I bought this to be a traveling companion in situations where my regular laptop was too big and heavy. This little computer weighs about a pound and can be stored easily in a carry on bag.
I have tested most of its capabilities. I can display photographs from my digital camera, I can play MP3 songs (although I'm still trying to figure out how to create playlists) and I am very impressed with its ability to play videos. It has no ability to connect to a USB DVD player nor a USB portable hard drive, but I have figured out a way to compress DVD movies and convert them to Flash format and the included CorePlayer seems to be able to play those, without skips nor audio problems, from a USB flash drive. A regular DVD movie takes about 4.35 GB on a hard drive, but when converted to Flash format, only takes only about XX MB. You do lose the menus, but the movie does play well on the mini netbook.
I have also been able to connect to the Internet with the Ethernet port and also wirelessly. However, this is quite slow and I would not recommend this device if you're looking for Internet connectivity. A version of Internet Explorer is included and since I'm a devoted Firefox user, this is a bit annoying, but it does work.
This little computer also recognizes SD cards. I have been able to copy files between my 2GB SD card, its internal 2GB flash memory, and my 4GB USB flash drive. Although the operating system looks like a stripped-down Windows/XP and is not nearly as friendly as Windows 7, it seems quite capable for such a small and inexpensive netbook. I don't know what the maximum USB flash drive storage nor SD card storage is supported, but I have information that leads me to believe that it is 16GB.
I would be happy to discuss this experience with others. My email is *******@nau.edu and I am not affiliated with globalwireless in any way except that I am a happy customer.
This site is awful! Try cellphoneshop.net
Hello,
Thank you for your email.
Certainly, when it arrives
Kind Regards,
EGlobal Wireless Support Team
Ticket HistoryLarry Ricchetti (Client) Posted On: 31 Dec 2009 6:37 PM
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Hello I received the controller yesterday and it is not working. The internal speaker hums and the remote keeps disconnecting also the aliment is off on it
EGlobal Wireless Support Team (Staff) Posted On: 31 Dec 2009 7:06 PM
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Hello,
Thanks for contacting us!
I'm very sorry this happened.
Please place the item back into the same envelope, seal it and mark "Return to Sender" over your address.
This will assure it gets sent back to me with no additional postage spent by you!
Kind Regards,
EGlobal Wireless Support Team
Larry Ricchetti (Client) Posted On: 05 Jan 2010 12:40 AM
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Hello thank you for your quick responce i sent the package back to you but the post office charged me for postage
--- On Thu, 12/31/09, eGlobal Wireless Returns <*******@eglobalwireless.com> wrote:
From: eGlobal Wireless Returns <*******@eglobalwireless.com>
Subject: [#CTS-*******]: Wii Controler
Date: Thursday, December 31,2009, 1:06 PM
Hello,
Thanks for contacting us!
I'm very sorry this happened.
Please place the item back into the same envelope, seal it and mark "Return to Sender" over your address.
This will assure it gets sent back to me with no additional postage spent by you!
Kind Regards,
EGlobal Wireless Support Team
Ticket Details
Ticket ID: CTS-*******
Department: Returns
Priority: Low
Status: On Hold
EGlobal Wireless Support Team (Staff) Posted On: 07 Jan 2010 9:57 AM
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Hello,
Thank you for your email.
They shouldn't have. You should have just mentioned you want to refuse the package
Kind Regards,
EGlobal Wireless Support Team
Larry Ricchetti (Client) Posted On: 15 Jan 2010 12:20 AM
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Hi whats going on am i getting a refund or are u sending me a new controler?
Thank you larry
EGlobal Wireless Support Team (Staff) Posted On: 15 Jan 2010 7:01 PM
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Hello,
Thank you for your email.
We'll send a replacement, However we have yet to receive your return.
Kind Regards,
EGlobal Wireless Support Team
Larry Ricchetti (Client) Posted On: 20 Jan 2010 1:04 AM
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Hello attached is the recit for postage i don't know why u havent recived the faulty controler yet
Thank you Larry
Attachmentsups. Jpg (212.28 KB)
EGlobal Wireless Support Team (Staff) Posted On: 20 Jan 2010 8:29 AM
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Hello,
Thank you for your email.
What is the tracking number?
Kind Regards,
EGlobal Wireless Support Team
Larry Ricchetti (Client) Posted On: 22 Jan 2010 9:50 PM
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Sorry i do not have a tracking # i went to the post office today and they said for you to check your post office the might be holding the package? Also do you have a tracking # for the new cotroler you are sending me because i did not recive it yet
Thank u Larry
--- On Wed, 1/20/10, eGlobal Wireless Returns <*******@eglobalwireless.com> wrote:
From: eGlobal Wireless Returns <*******@eglobalwireless.com>
Subject: [#CTS-*******]: Wii Controler
To: *******@yahoo.com
Date: Wednesday, January 20,2010, 2:29 AM
EGlobal Wireless Support Team (Staff) Posted On: 24 Jan 2010 1:19 AM
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Hello,
Thank you for your email.
Unfortunately, The mail comes straight here and does not go through any type of sorting facility.
Nothing had arrived just yet, Lets wait a bit longer
Kind Regards
From Seller - eGlobal Wireless, Inc.
1/27/2010 08:02 PST
Hello,
Thank you for your email.
What is the main issue here?
From Buyer - Larry Ricchetti
1/28/2010 16:42 PST
The main issue is that i sent the faulty controler back to you on 1/4/10 and i still did not recive a new one in the mail you said on the 15 of january that you were sending me a new one it is know 1/28/10 and a have not recived anything this is not right
From Seller - eGlobal Wireless, Inc.
1/30/2010 20:32 PST
Hello,
Thank you for your email.
We have yet to receive your controller, what is your tracking number?
From Buyer - Larry Ricchetti
2/1/2010 17:41 PST
Hello,
Thank you for your email.
I have yet to receive My controller, what is your tracking number?