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ECG UK has a rating of 1.34 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ECG UK most frequently mention customer service, credit card, and consumer rights problems. ECG UK ranks 527th among Electronics sites.
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I saw lots of negative comments, but my friend had used them. I bought 2 smart watches and the service was excellent. I received regular emails. Initially explaining that tracking was not available, but a few days tracking was supplied. I was then able to track my parcel. They had several options for delivery, neighbour, change date, leave in safe place etc. Excellent service.
Spent £700 on a lens, they quoted 5-8 working days for delivery, so far 23 days and nothing, not even proof of posting! They have ignored 4 emails over 4 days. I will be trying to get my money back from the credit card company. Buyer beware! Never again!
Well, eGlobal Central UK have vilified themselves. I had previously criticised the company over various matters. Mainly that emails were left unanswered and contact by any other form was impossible.
However, I did receive a response to two of my emails and although the purchase was not delivered within ten days, it WAS delivered on the ELEVENTH day. This information was emailed to me and no import duty had to be paid by me, the camera was UK specification, Brand New and unopened. Three pin UK plug for the charger and ALL instructions in English.
I am very happy with my purchase and especially with a saving of nearly £200 over any UK online store!
Thank you eGlobal.
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