ECG UK has a rating of 1.34 stars from 74 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ECG UK most frequently mention customer service, credit card, and consumer rights problems. ECG UK ranks 581st among Electronics sites.
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I saw lots of negative comments, but my friend had used them. I bought 2 smart watches and the service was excellent. I received regular emails. Initially explaining that tracking was not available, but a few days tracking was supplied. I was then able to track my parcel. They had several options for delivery, neighbour, change date, leave in safe place etc. Excellent service.
Spent £700 on a lens, they quoted 5-8 working days for delivery, so far 23 days and nothing, not even proof of posting! They have ignored 4 emails over 4 days. I will be trying to get my money back from the credit card company. Buyer beware! Never again!
I bought a Samsung smartphone last year and there was a problem with the gyroscope once received. I started a return but then the issue vanished before I sent the item back and I had to cancel the return due that if there is no issue on the returned item I would have had to pay £30 to get it back.
After 3 months the issue came back so I started a warranty return. They first say that it will take 4-6 weeks to repair but as of now they have added further 3 weeks to receive the item, send the item to their hubs, inspect the item. I am now in the 6th week of repair plus 3 weeks of 'receiving the item and checking' and I still don't know when I will receive the phone.
Next time I will rather spend 30£ more and buy it somewhere else than wait all of this time for a warranty repair.
Ordered goods not realising it was Hong Kong company. Business Hours over so i logged into my account. Then tried to cancel order which came up with a another login screen which said my account did not exist!