• eFoodDepot

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Overview

eFoodDepot has a rating of 1.86 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eFoodDepot most frequently mention credit card, customer service, and expiration date problems. eFoodDepot ranks 187th among Grocery sites.

  • Service
    7
  • Value
    7
  • Shipping
    7
  • Quality
    7
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I'm disputing the charges thru my credit card company.
  • Bunch of expired products (seriously, you can usually see traces of the expiration dates being erased/tampered with.
How would you rate eFoodDepot?
Top Positive Review

“This site is great!”

Daniel K.
12/13/14

This site is great! There are so many items to choose from that I couldn't easily find anywhere else. I placed a fairly sized order on the 23rd of November and I received it in no time. I did call customer service for a bit of help because it was my first time purchasing food online and they were really helpful. My package arrived fast and it was exactly what I ordered. I am definitely a satisfied customer and will be ordering for the upcoming holiday.

Top Critical Review

“Disgraceful Packaging”

Walter S.
9/3/19

I have ordered many products on line and have never received a package in worse condition than that which was shipped by you. No care was taken in packing to insure the package would be received with out damage. To put can goods in a fed ex envelope for shipment in no way would protect them against loss or damage. Picture attached. Ordered 12 received 10 out of ten two were crushed. All were dented to some degree. I paid extra for expedited delivery and this is what I get in return. Disgraceful.

Reviews (65)

Rating

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Reviews that mention popular keywords

credit card (11) expiration date (11)
Thumbnail of user danielk27
4 reviews
3 helpful votes
December 13th, 2014

This site is great! There are so many items to choose from that I couldn't easily find anywhere else. I placed a fairly sized order on the 23rd of November and I received it in no time. I did call customer service for a bit of help because it was my first time purchasing food online and they were really helpful. My package arrived fast and it was exactly what I ordered. I am definitely a satisfied customer and will be ordering for the upcoming holiday.

Tip for consumers:
Make sure you understand the quantities of the foods that you need and what's available on the site. It can sometimes be easy to order too much or too little of what you actually want.

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Thumbnail of user terryj24
2 reviews
6 helpful votes
December 12th, 2014

I was a bit skeptical with some very old bad reviews in 2012 and 2013 but since the change of mgt the company has really done well with positive reviews. I decided to give them a try because I AM a foodie and I live in the country with access to nothing international or gourmet. I am pleased because they had fast shipping despite the holiday rush. VERY good prices and the best customer service. They responded right away to my inquiry.

Thumbnail of user briannac5
2 reviews
1 helpful vote
November 27th, 2014

Best online shopping experience! I love this company. This is the first time that I have ever ordered from them but after my experience, I will be a returning customer. I commend them on their professionalism and excellent customer service. I called customer service after placing an order to check if it'll arrive certain date and they assured that it will.To my surprise, it arrived two days earlier than the date! Prices are reasonable (in fact cheaper than a lot of other stores). I used to buy these items from amazon but now will stick to efooddepot as they sell them at least 20% less than Amazon. Highly Recommended.

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Thumbnail of user hannyl2
3 reviews
3 helpful votes
November 13th, 2014

I've had such a pleasant experience with this grocery shop. I had never shopped for my groceries online, but I am glad to have picked eFoodDepot. They have a great selection of foods and the best Indomie noodles!

It was easy to shop and I received my order within the week of the order. It was a great experience and I will definitely recommend it to my friends.

Thumbnail of user elital
4 reviews
14 helpful votes
December 4th, 2014

I've been a customer for awhile now so. I think I have a better review than most people. I started buying from efood back in 2013, and had some issues. (nothing major, just shipping delays) but since 2014 it seems they turned the leaf. All orders were shipped quick, packed nicely and very courteous customer service. One time I ordered some chocolate and they called prior to shipping explaining that the chocolates are closed to exp date (2 months left), asked if I still wanted it for refund or do a full refund. I'm so touched that they would even called to let me know ahead of time and of course I kept the order and they were delicious. But my point is they really do take care of each order and they get my respect for it! Will be buying from this store for a long long time!

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Thumbnail of user truct
2 reviews
5 helpful votes
December 13th, 2014

Thank you efooddepot very much. All my Asian food craving are always satisfied. This site makes me very happy. I live very far away from Asian market, and the closet one is very small. I barely can find anything good there. I started to look online and I found efooddepot. It is a very convenient site. I can see a variety of Asian food selections, such as Japanese, Thai, Chinese, Indonesian... :) I can find a lot of ingredients to make my favorite home food dishes. That's how this site makes me a happy girl. It's very easy to use and the prices are very reasonable. The thing I love the most is the $6.99 base shipping up to 10lbs, much better than other sites I have tried. I am so happy that I could find all my favorite snacks on here as well. I ordered here about 5 times already, and I love it. So, I thought I could write something to share with other Asian fellows. I will definitely continue to order from efooddepot again. Thumbs up! :) My last order was on Nov 21st 2014.

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Thumbnail of user lindsayj13
2 reviews
6 helpful votes
November 26th, 2014

I love ordering food and having it delivered! It is so convenient! This is the best grocery site I've tried! The prices are amazing, most prices are better than local stores. Everything was fresh and delivered in record time. I will be using eFoodDepot for most purchases in the future!

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Thumbnail of user rons48
1 review
1 helpful vote
September 11th, 2014

I just ordered a small $60.00 order on 9/4/14.
I received an e-mail/receipt from them that day.
I received an e-mail with tracking info on 9/8/14.
I received the package on 9/11/14.
I called the various companies and checked out the codes on the packages to ensure the food was not expired. ALL the food had good dates. (Most is from the USA).
EFoodDepot did charge me a $9.00 fee for "weight", BUT, I would have spent more in gas trying to find all these exotic bags of rice. I am more than satisfied!
I WILL CERTAINLY ORDER AGAIN.

Tip for consumers:
Read on various websites about how to receive and store grains to ensure it's pest free, and to keep it years past expiration dates.

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Value
Shipping
Quality
Thumbnail of user liamp12
3 reviews
1 helpful vote
November 19th, 2014

Order arrived quickly. All foods were delicious and fresh. CS responds very quickly and with great courtesy.

Thumbnail of user adamh31
1 review
0 helpful votes
October 28th, 2014

I ordered noodles that the local store in Kansas City is usually out of. The order arrived within a week. No problems. Got everything as ordered. Am ordering again today.

Thumbnail of user angels5
1 review
1 helpful vote
April 11th, 2011

Great service. Everything was in my order except for my "free gift" which they sent me after I called them. I don't understand the bad reviews? The people I contacted via customer service were very nice and polite!

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About the business

EFoodDepot is the best online grocery shopping store that offers Asian, Japanese, Indonesian & Thai foods at best prices with free shipping over $95 or more

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