Efello.com its a fraud company
7 months before i ordered still ididnt recived my cloths

They are robbers. Thats why no one believe indians. Ridiclous, shamfull

OMG unbelievable what a BIG FAT LIAR, person like you Liar fake fraud, blackmailer and regardless never seen, all efello customer know very well who is fake liar regardless and a BIG BIG FRAUD. Why should I change the email date? In Your first replying comments you said, that You have already dispatch my order on19. 7. 2014, look your text ( Narender K. [Efello Rep] According to order details we have already delivered your order on 19. 7. 2014 and awb no. Is ******* through express parcel courier service.
Now You have Totally changed your statement. Hahahahha
Told a lie and forget, thats why, A lie has short legs
Now you said, that you have dispatched my order on. 19. 7. 2014, now on which one should i believe?
As You say on 30. 6. 2014 you have alredy dispached my order then where is my order? The parcel comes to foot? If You dispached my order then give me the correct tracking number, your above giving tracking Number is absolutely wrong, no result. Everyone can try it. I dont want any more to do with such a FAKE, SCAM, LIAR, and Farud efello company.
I PAID AND I JUST WANT MY ORDER... FINISH.
I placed the order on Sunday, September 01,2013 for EUR 128.13, (efello.com)and paid for it. But I never recieved any order on my address. I was emailing the company almost every day asking about my order and NO REPLY... after waiting long enough I contact to paypal(because I paid via paypal) and told them all the story and they refunded my money... after that company contact me and threanted me that they will put all my details online for the fraud refund(instead saying sorry)... and they did to me putting my name online... like I robbed them. I even contact charge backer to ask them remove my name and told them if they can contact the company and ask them if they have any proof(the receipt i sign when recieving the order) and the answer was COMPANY HAVE NO PROOF THAT ORDER WAS DELIVERD... and still my details are here i am unable to understand all this(i dont know how many people got robbed by this efello Fraud company. I AM THINKING TO LOUNCH A ONLINE PAGE FOR THOSE PEOPLE). Can you guys believe that my 2nd order on the 8th january 2014 order number. ******* amount euros 184.59 paid by western unioun (promised to be deliverd within 14 days) never deliverd and its already 8 months. And i am still emailing the company every day and NO REPLY... my God over 8 months, and they are doing this to me, I believe this is blackmailing and Character assassination. I Strongly believe that efello is a Scam Company and chargebacker is a sister Company. The Amount of Euro 98,62 was paid again just to remove my details.
Here is the Acknowledgement email from efello manager.
*******@efello.com

16. May
Hi Razia,

Hope you find this mail very well!

Payment received and we already forward a request to chargebackers
Team to remove your name from chargebackers list.

Your order is also ready for dispatch and we will provide you tracking
Details of your order by tomorrow.

Regards,
Khumesh
Manager
Efello.com

Wouldn't even deserve a star. But no choice. Anyway these guys used to be called shree online then went on to be efello after many complaints. I decided to have a conversation with them but I accidentally closed it but the person was very rude telling me I am a nudist and a fake and to let them carry on posting their own reviews bigging themselves up. Anyway here is another convo which isn't very exciting and is short but I couldnt deal with having another convo after the other horrific one. Here we are:

Customer Care:
Welcome to efello.com

Aisha Karoom:
Hi

Customer Care:
Hello

Aisha Karoom:
I was shopping on efello

Customer Care:
Ok

Aisha Karoom:
And I do resesrch before I order online to make sure it is legit and I saw reviews which say this company and website is fraud and dont deliver products

Aisha Karoom:
I just eanted to ask

Aisha Karoom:
Before I order

Aisha Karoom:
Hello nybody der

Customer Care:
Yes.

Customer Care:
It is safe website.

Aisha Karoom:
Why do people say you guys are fraud

Customer Care:
Those reviews are fake. Putted by other companies. Jealousy you see:
Bye

EXCELLENT SERVICE

Check out the email chain below, start from the bottom and figure out for yourself why this site is your worst nightmare!

P.S. Just following on from my last review where an apparent Efello representative has responded - how convenient that you have chosen to respond to only my review on here!

Now for Data Protection, I have not displayed my email address in that review since it is PRIVATE, Narender K. That's hardly going to deter people from reading it since who would be sad enough to write out such a long fake email chain?

Now, I have the full right to complain to Trading Standards and post this chain online since this is Business to Consumer law - you should look into it sometime. Especially when all it is, is a matter of freedom of speech so I'm not exactly "threatening" you, Narender K or rather Efello, I'm telling you what I intend to do to prevent future unhappy customers.

At the end of the day your company ignored my emails in the first place; claim to have not received them; emailed me numerous times asking for feedback then AGAIN ignored me; to the acknowledging my feedback and offering a measly 3% additional discount?!

Oh and let's not forget, EFELLO THREATENED ME! Spread my contact details to other sites in order to ban me from using their services?! HA! Honestly, it was the most absurd thing I had ever heard, the mistake in itself made by the manager was so amusing and shocking that I still struggle to believe that was the way I was responded to.

I'm glad you've decided to post on this review, it only validates my email chain and most importantly, why Efello is not to be trusted. Thank you for making me the bigger and better person.

> Subject: Re: Your feedback is important to us-Efello
> From:
> Date: Sat, 14 Sep 2013 12:44:44 +0100
> To: *******@efello.com
>
> Mr Manager,
>
> If a customer complaint has not been satisfactorily closed in which she/he wishes to share their experience with others - it's called freedom of speech.
>
> My complaint was against Efello and its customer service. Unfortunately, you represent this by the role you work and what's further sad is that this email of yours has proven to me that you have absolutely no idea what you are doing!
>
> All I've stated is that I'm going to make it public knowledge about how horrendous your company and its customer service department is. I can do that since I have rights, and the fact is, I'm not happy.
>
> YOU on the other hand have threatened me! Ban me from using other sites? I'm sorry Khumesh, that deserves a massive LOL! You have no idea how business runs do you? More specifically, online ones! Guess what? You just gave me the full granted option to taking you to court for harassment. Congratulations. Of course, I'll be posting this as I promised in my first email and have continually made my intention clear of this since the beginning (how odd of you to now pick this up as a threat? Lol once again!)
>
> Your discount offer is pathetic, sorry if this was not your decision and you're getting the brunt of it but Efello's customer service department needs to learn a lesson from this.
>
> People do not deserve to be treated the way I have when just trying to buy a product Khumesh. Ever heard of treating others the way you like to be treated? Or perhaps the saying that the customer is always right? Probably not. Otherwise we wouldn't be in this mess in the first place ey?
>
> Anyway, I'm rather bored of this email chain. Good job at trashing the whole conversation. Intrigued to see what happens next to your company once this goes worldwide. Hope you felt it was worth it.
>
>
> Sent from my iPhone
>
> On 14 Sep 2013, at 12:17, "efello manager" <*******@efello.com> wrote:
>
> > Hi,
> >
> > Whatever i offered you last is only the best we can do for you.
> >
> > Dont send any threatening mail to me as you mention here. Its not a right way which you mention here if we are not accepting your terms which clearly said the discount offers so dont send this threatning mail to us otherwise we can also do the same details about you on every website and due to this you unable to do any online purchase in future.
> >
> >
> >
> > Thanks,
> > Khumesh
> >
> >
> >
> >
> > ----- Original Message -----
> > From:
> > To: "efello manager" <*******@efello.com>
> > Sent: Wednesday, September 11,2013 1:00:03 PM
> > Subject: Re: Your feedback is important to us-Efello
> >
> >
> >
> > Dear Khumesh,
> >
> >
> > Since I haven't heard back from you, I'll assume that you've chosen to ignore me (no surprise there) or not able to carry out my suggestion (very considerate of you to inform me - sarcasm intended on my part).
> >
> >
> > As of tomorrow, I will be posting blogposts and reviewing every single site possible with this email chain pasted. It pretty much speaks for my experience in itself.
> >
> >
> > Additionally, I am going to report this to the Office of Fair Trade and Trading Standards - at least people in the UK can be made aware that efello is not worth even a glance at.
> >
> >
> > Sad that it has come to this. Sad that I even begun with my feedback.
> >
> >
> >
> >
> > Sent from my iPhone
> >
> > On 9 Sep 2013, at 21:33, wrote:
> >
> >
> >
> >
> >
> > Hi Khumesh,
> >
> >
> > Just noticed that you guys already offer free shipping to orders over £126.00 - I didn't realise this until now and am retracting my request of free shipping since it's hardly a gesture of goodwill on your par, t in all honesty, when orders are most usually over this amount when ordering clothes anyway!
> >
> >
> > 3% with free shipping (had it not been offered for free already on your site after a certain spend) would have been sufficient but with this knowledge, 3% won't cut it I'm afraid.
> >
> >
> > I could be difficult and ask for 50% off or more since the severity of this is as such but I don't enjoy being difficult the least you could offer is anything between the 25%-15% range if you are truly concerned about my experience.
> >
> >
> > It's a shame I noticed this, or perhaps a further shame you did not point this out to me yourself - it does raise a question whether that was intended or not when you agreed to this...? That's not meant to be a dig but I'm just being open with my thoughts and sadly this does go through my mind.
> >
> >
> > Hope to hear back from you with a satisfactory response.
> >
> >
> > Best,
> >
> >
> >
> >
> >
> >
> >> Date: Mon, 9 Sep 2013 07:45:31 -0500
> >> From: *******@efello.com
> >> To:
> >> Subject: Re: Your feedback is important to us-Efello
> >>
> >> Hi,
> >>
> >> I noted all your details and trying not to repeat all these issues with you in future.
> >>
> >> I am ready to give you 3% discount with free shipping to you for first order.
> >>
> >> Place your order and let me confirm once you done it.
> >>
> >>
> >> Regards,
> >> Khumesh
> >> Manager
> >> Efello.com
> >>
> >>
> >>
> >> ----- Original Message -----
> >> From:
> >> To: "efello manager" < *******@efello.com >
> >> Sent: Monday, September 9,2013 3:11:53 PM
> >> Subject: RE: Your feedback is important to us-Efello
> >>
> >>
> >> Hi Khumesh,
> >>
> >>
> >> Thank you for your response.
> >>
> >> The only possible way my email could have gone missing is either it has gone through to your Spam box, otherwise the sad truth is, it's been deleted. I'm not trying to be condescending towards you at all and apologise if that's what it comes across to you as but I'm fully computer literate and even studied such plus been working in this IT industry since I was 16 and those are your only two options as to how this unfortunate incident has occurred. I'm assuming that emails sent to the sales email address (may I add this is the only one that can be found on your site) with a complaint are most likely ignored or discarded as I know myself as to how sales departments can be.
> >>
> >> I genuinely do hope that this feedback is taken on and used to improve your service to avoid this occurring to any other customer of yours in the future.
> >>
> >> 3% really doesn't cut it, Khumesh. I am sorry. The only way I would possibly ever use your site again would be if there was a 3% discount AND free delivery as a one time offer.
> >>
> >> If this is not achievable then I will have to go my way and do what I need to and can only pray no one else discovers what I have of Efello.
> >>
> >> Best,
> >>
> >>
> >>
> >>
> >>> Date: Mon, 9 Sep 2013 03:17:06 -0500
> >>> From: *******@efello.com
> >>> To:
> >>> Subject: Re: Your feedback is important to us-Efello
> >>>
> >>> Hi,
> >>>
> >>> I am again go through in your mail and i can understand your situation which is not been acceptable in your situation but mam i check all the records of your order but we are not received single complaint in written from your side regarding your order.
> >>>
> >>> In this situation now i can say only one thing to you that on behalf of my customers feedback we are start work hard on it and i will make sure if you place an order with us so you will not been suffered like earlier. As your words and feedback about our services is very much important for us and we trying to serve our customer best as much as we can.
> >>>
> >>> From my side i can give you 3% additional discount with prior delivery for your order.
> >>>
> >>> Hope yo get some order from your side soon.
> >>>
> >>>
> >>> Regards,
> >>> Khumesh
> >>> Manager
> >>> Efello.com
> >>>
> >>>
> >>>
> >>> ----- Original Message -----
> >>> From:
> >>> To: "efello manager" < *******@efello.com >
> >>> Sent: Monday, September 9,2013 1:29:04 PM
> >>> Subject: Re: Your feedback is important to us-Efello
> >>>
> >>> Hello Khumesh,
> >>>
> >>> As much as I appreciate your efforts in this, I think you're missing the point in my complaint. You've asked for feedback and as someone who's been in the customer service industry for quite a long time and likes to treat others as I would like to be treated, I can honestly say the customer service has been appalling.
> >>>
> >>> I sent my initial complaint about the second order I have made with your site giving ample time to get a response. One of my biggest problems was that i was not informed by any means of correspondence that there was an issue with my order! I understand that high demand scenarios can occur but it had been a month since i had made the order and I had NO idea - considering I had planned to wear around that time for an event was most disappointing. Unfortunately, for whatever reason, my complaint was not responded to which added to my frustration. I had even called the line provided on the site and was unable to get through to anyone - obviously I would issue a chargeback since it would appear that I wasn't going to a response let alone a refund. As mentioned previously, I'm not asking for a refund and have plainly stated the actions I have taken so no need to go and provide me with money back.
> >>>
> >>> In all honesty, 2% additional is a joke. Apologies as I'm sure pure trying your best and have your own procedures to follow but sadly this experience has been such a pain and waste of time that a couple of pounds off is hardly to any satisfaction.
> >>>
> >>> Again I appreciate your time taken into this but my opinion still stands the se about efello and what I do about spreading the word about this experience is still ongoing.
> >>>
> >>> All the best,
> >>>
> >>>
> >>> Sent from my iPhone
> >>>
> >>> On 9 Sep 2013, at 08:07, "efello manager" < *******@efello.com > wrote:
> >>>
> >>>> Hi,
> >>>>
> >>>> Hope you find this mail very well!
> >>>>
> >>>> We really do apologize for inconvenient caused you faced in your order. As per your email address we find you placed an order twice with us and your first order is done wonderfully on time deliver to you but unfortunately in your second order you choose an product which highly demanded and due to high demand we unable to send you on time. You claimed a chargeback against this order no. And you get your money back through that option but if you called or mailed to us for same so definitely we will provide you an refund of this order no. Or you can purchase anything else for same.
> >>>>
> >>>> Now we done work hard on our customer service and dispatches so you can place your new order with us and we will provide you 2% additional discount with running discount offers as well as we will send you this product on priority.
> >>>>
> >>>>
> >>>> Regards,
> >>>> Khumesh
> >>>> Manager
> >>>> Efello.com
> >>>>
> >>>>
> >>>>
> >>>> ----- Original Message -----
> >>>> From:
> >>>> To: "efello manager" < *******@efello.com >
> >>>> Sent: Sunday, September 8,2013 10:47:30 PM
> >>>> Subject: RE: Your feedback is important to us-Efello
> >>>>
> >>>>
> >>>> Khumesh,
> >>>>
> >>>>
> >>>> Are you guys actually on a mission to have your company taken to court to be publicly humilated?
> >>>>
> >>>>
> >>>> You ask for my original email, I forward it on (after being ignored several times already) and you have ONCE AGAIN IGNORED ME!
> >>>>
> >>>>
> >>>> I'm going to paste this entire email chain online for the world to see unless you can come back with a sufficient response and hopeful hand to improving my horrendous opinion of Efello within the next 7 working days.
> >>>>
> >>>>
> >>>> The emails forwarded are dated ( 03 September 2013 time - 18:15:15 GMT) titled:
> >>>>
> >>>>
> >>>> * Fwd: I wonder if you'll respond to this since you didn't last time
> >>>>
> >>>> But just in case you miraculously claim it never came through, I've pasted the whole thing below.
> >>>>
> >>>> Looking forward to seeing where we go from here...
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Subject: Fwd: I wonder if you'll respond to this since you didn't last time
> >>>> From:
> >>>> Date: Tue, 3 Sep 2013 19:15:06 +0100
> >>>> To: *******@efello.com
> >>>>
> >>>>
> >>>> Dear Kumesh,
> >>>>
> >>>>
> >>>> Thank you for finally acknowledging my
> >>>> email!
> >>>>
> >>>>
> >>>> Please find my previous correspondence in the below chain.
> >>>>
> >>>>
> >>>> I had already submitted a chargeback for my order since I had been ignored and assumed there was no alternate route in getting this resolved so there is no need to issue a refund of any sort.
> >>>>
> >>>>
> >>>> My opinion is now in your hands.
> >>>>
> >>>>
> >>>> Best,
> >>>>
> >>>>
> >>>> Sent from my iPhone
> >>>>
> >>>> Begin forwarded message:
> >>>>
> >>>>
> >>>>
> >>>> From:
> >>>> To: " *******@efello.com " < *******@efello.com >
> >>>> Subject: I wonder if you'll respond to this since you didn't last time
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Dear Manager,
> >>>>
> >>>> I had actually placed an order with you before and was completely ignored!
> >>>>
> >>>> Hence, I will never be ordering from you guys again which is such a shame as I loved my first order from your website.
> >>>>
> >>>> Resolve your customer service to avoid anything like this happening again and so you don't lose more future customers.
> >>>>
> >>>> I work under a massive SEO company and ensure that your site is not recommended to anyone via online reputation as well as word of mouth.
> >>>>
> >>>> MY original email is forwarded below.
> >>>>
> >>>> Yours
> >>>>
> >>>> Miss
> >>>>
> >>>> From:
> >>>> To: *******@efello.com
> >>>> Subject: Order ID - *******
> >>>> Date: Sat, 2 Mar 2013 00:17:28 +0000
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>> Hello,
> >>>>
> >>>>
> >>>> I placed an order the 5th February and have received absolutely no notification that my order had not gone through nor that it had been dispatched...
> >>>>
> >>>>
> >>>> After checking my account, I've noticed that it says "Contact Customer Service" - for what reason was I not contacted about this?
> >>>>
> >>>>
> >>>> I have now waited (and more importantly wasted!) a whole month for something that clearly was never coming and yet you've taken money from me!
> >>>>
> >>>>
> >>>> I am shocked and appalled by this, I have most likely missed the item and the discount that was applied due to the offer at the time for Valentines Day AND in addition, I now have nothing to wear for the occasion I had planned to wear it to!
> >>>>
> >>>>
> >>>> I was very happy with my first order and am so very much disappointed that this has happened and would like this to be resolved within 7 working days before I claim my money back via a chargeback facility on my card and take this matter legally and add on costly admin fees for inconveniencing me - also, I'd like to add I am currently working for a world known online business advertising agency (and have worked for many others in which I have a strong relationship with) and will ensure the poor reputation of this site and your service is known if you are unable to do right by this horrid mess.
> >>>>
> >>>>
> >>>> Yours a very angry customer
> >>>>
> >>>>
> >>>> Miss
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>
> >>>>> Date: Tue, 3 Sep 2013 07:34:32 -0500
> >>>>> From: *******@efello.com
> >>>>> To:
> >>>>> Subject: Re: Your feedback is important to us-Efello
> >>>>>
> >>>>> Hi,
> >>>>>
> >>>>> Hope you find this mail very well!
> >>>>>
> >>>>> We really do apologize for inconvenient caused you faced in your order. Please share your order no.and i will do the needful.
> >>>>>
> >>>>>
> >>>>> regards,
> >>>>> Khumesh
> >>>>> Manager
> >>>>> Efello.com
> >>>>>
> >>>>>
> >>>>>
> >>>>> ----- Original Message -----
> >>>>> From:
> >>>>> To: "efello manager" < *******@efello.com >
> >>>>> Sent: Tuesday, September 3,2013 4:27:24 PM
> >>>>> Subject: RE: Your feedback is important to us-Efello
> >>>>>
> >>>>>
> >>>>> Dear Manager-Sales,
> >>>>>
> >>>>> I would appreciate it if you would read my previously sent emails instead of spamming me with your "Prestigious Customer" rubbish. I've worked in customer service for a decade and have never experience such an abysmal service ANYWHERE! Considering I work for an internet based company focused on business reputation, it's disgusting to know I even gave your site a chance.
> >>>>>
> >>>>>
> >>>>> Let's be honest, you're not concerned the least about customer experience or opinion otherwise you would have taken the time to read my complaints before!
> >>>>>
> >>>>> Instead, you bombard me with this "feedback important" lie of an email weekly and make me hate your website and business even more so!
> >>>>>
> >>>>> I will ensure that your business is recommended the WORST in the world.
> >>>>>
> >>>>> A very much angered,
> >>>>>
> >>>>>
> >>>>> P.S. I'll send the previous ones in case you decide to come back to me with "we can't locate your previous email" - as if I don't know you may pull that one on me.
> >>>>>
> >>>>>
> >>>>>> Date: Mon, 2 Sep 2013 06:53:52 -0500
> >>>>>> From: *******@efello.com
> >>>>>> To:
> >>>>>> Subject: Your feedback is important to us-Efello
> >>>>>>
> >>>>>> Dear Prestigious Customer,
> >>>>>>
> >>>>>> Your feedback is important to us. From last two months you haven't purchased anything with us. From last two months we been distributing different deals/discounts at various time.we don't wants to loose precious customers like you. Please share your review/complaint/query with us and we trying to sort out on priority.
> >>>>>>
> >>>>>> Your Immediate response is highly appreciable!
> >>>>>>
> >>>>>>
> >>>>>> Thanks & Regards,
> >>>>>> Manager-sales
> >>>>>> Efello.com

Please do not shop at efello.com I have made the same mistake twice. Efello did not give me full refund for missing items on both orders. I was told it will take 23 days to issue the refund and every time I called to inquire about my refund, the person on the other end is rude and hang up several time. Finally, someone named Deepa spoke to me and told me the fund will be issued in 23 days. I have filed a complaint about this company on https://econsumer.ftccomplaintassistant.gov/
It is a cross the border (international) consumer complaint.