Sitejabber Website Reviews and Complaints
  • EduBirdie

EduBirdie

Ratings On Other Platforms

ResellerRatings
4.6 / 5
Reviews.io
4.6 / 5
Corporate Values

Overview

EduBirdie has a rating of 4.25 stars from 569 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with EduBirdie most frequently mention great experience, due date, and research paper. EduBirdie ranks 27th among Essay Writing sites.

  • Service
    115
  • Quality
    372

Proactively asks for customer feedback

This company responds to reviews on average within 8 days

Positive reviews (last 12 months): 79.7%
Positive
118
Neutral
4
Negative
26

Instant Feedback

3,157 reviews

30
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Positive highlights

No positive highlights yet

Critical highlights

  • I contacted customer service and they did nothing to help.
How would you rate EduBirdie?
Business's Favorite Review

“Excellent scholarship essay by edubir”

Luciano U.
4/2/21

The scholarship essay was vitally important for me and my career. I was hesitating whether I could entrust such important deal to online resource. I read the feedback, discovered everything about the reputation of the website and decided to take a risk. And I was not mistaken. I received a scholarship for very reasonable price. No scam and I will feel extremely safe in future and trust everything needed to edubirdie.

See full review
Top Positive Review

“Seamless Experience”

Dustin A.
1/26/24

This was my first time having someone write a paper for me. Taking 6 graduate courses can get overwhelming and I was cutting it close with time due to ALL my courses having assignments due the same week/day (rare occurrence). I have a Premium Grammarly account & they actually advertised EduBirdie. I took a chance & am beyond satisfied! I received a very well written 700+ word paper on topic and purpose with credible sources in less than 24 hours. I will definitely be using EduBirdie again in the future.

Reviews (569)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117)
Thumbnail of user arabp
1 review
0 helpful votes
January 8th, 2022
Verified purchase

EduBirdie was a bad experience for me. The work I received was disorganised and did not match my expectations. I intended to use this website to save time, but it instead caused me to spend more time correcting the work I had received.

When I needed help, I was told to wait 3-5 business days for an email regarding the investigation.

Reason I chose this business:

I chose EduBirdie since I had a lot of assignments to complete at the same time and needed some help. When I first came across EduBirdie, I assumed that the website would provide high-quality work because, from what I understood, the work is done by genuine professors.

Reason I chose this product:

I don't understand this question.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Dear Arab,
Thank you for taking the time to provide your feedback. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
According to our records, the order was investigated and canceled. In addition, we are sending a discount coupon that you can use on your next order with us! Thank you again for bringing this issue to our attention.
If you have other concerns, please don’t hesitate to reach out to us. https://edubirdie.com/contactus
Warm regards,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user nolanb103
1 review
0 helpful votes
November 3rd, 2023
Verified purchase
• Updated review

This is the first time I've ever used a service like this. I couldn't properly allocate time to do the paper myself, but this worked fine. I did not care for the quality of the paper and its words. It felt like it was saying words without subsatnce behind them. The sources were good though, and I appreciated that.

Reason I chose this business:

First result on Google.

Quality
Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello Nolan!
Thank you for sharing your review with us!
We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our service.
We want all visitors to walk away with a good first impression, and we do really want it to last forever. This doesn't sound like the service we try to provide either to our customers or writers.
If you have any suggestions on how we can improve the issues mentioned above, we would appreciate it if you could reach out to us!
Your happiness is our priority, and we would love the opportunity to make things right!
Sincerely,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

This is weird for me to use, but I don't have the time...
November 16th, 2023
Verified site experience
• Previous review

This is weird for me to use, but I don't have the time to write and research my paper/speech. I hope the final product is good.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user aprilm1139
1 review
0 helpful votes
September 18th, 2023
Verified purchase

I was so excited to get help but was surprisingly disappointed with the quality.

Reason I chose this business:

I’m not sure at this point.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello April!
Thank you for taking the time to provide us with your feedback!
My name is Vanessa, and I am really sorry that our service didn't match your expectations. It was an uncommon instance, and we would love to make it up to you!
As our system records show, your writer has already finished working on the revision of your paper. We would appreciate it if you could update us - how is the latest version? Did you find it better and as per your requirements?
Please feel free to contact us with any comments, concerns, or suggestions you wish to share. Your happiness is our priority, and we would love to be sure you have received the service you were waiting for!
Best regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user gs684
1 review
0 helpful votes
August 28th, 2023

This online service is a group of sarcastic and idiot advisers who make innocent customers full and leave them intentionally in trouble by promising a very good service but you get a poor, low level and unclassifiable assignment that you not gonna get a refund for. Edubirdie washes their hands and they won't offer you any revision by your writer. You won't be able to get in touch with your unprofessional writer either.

I have been using their website for a while but rather have nothing positive impression by their attitude. They provoke you with their sarcasm & negligence. As soon as you paid they then don't really support you. Writers even God knows from where come to this company.

The same advisor can change their name in the chat and pretend that they were a different individual. I was chatting with a lady, but a man's picture was displayed. They didn't even say sorry, it's natural for them to be messy.

Writers are proud to say they finish their work way earlier, but unfortunately if you accept it then you run out of the 30 days time-period regardless of your school's processing speed to provide a feedback which most of the cases takes longer than 30 days and then you are not entitled to ask a revise or refund from your edubirdie's writer. So you need to place a new order. Of course this is their intention. The management of edubirdie knows this pretty well.

Edubirdie asks you to check the work but since you're not an examiner you hardly can tell whether it's fine or what needs to be changed. You expect them to be professional as they advertise it, therefore the essay fundamentally should be very good without asking you as a customer.

Sometimes, the chosen and allocated 'perfect' writer cancels an undertaken task without any notice.

Today, I started a chat with Bella, but she advised me that she was just finishing her shift. Pointless. Then Andrew, who is very sarcastic and should work as a shepherd on the fields, logged in who believed to be Bella just with a different name. Disappointing. This company is based in Cyprus and Bulgaria.

They take your money, but no proper & acceptable essay provided, no revision, and no refund. Furthermore, they try to trick you out with their own policies and then leave you behind. If one is lucky enough then may get a competent writer who hopefully understands the task in English. And then the professor's feedback from most of schools normally takes longer than the period of time that edubirdie provides for revision and very likely the victim of the situation can get nowhere to complain.

The reason their website shows that writers are 5* because when you receive the result from your Supervisor at your school you will be run out of time over the 30 days window so you have no chance to update or leave feedback about your writer on edubirdie.com.

When you get in touch with any advisor on edubirdie, they always have to transfer to the proper department which is wasting your time and makes you frustrated.

So please think twice.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello G S.!
Thanks for notifying us of the difficulties you have been experiencing with our service recently. We can definitely see how frustrating this experience was for you!
The revision period we offer is within the following time frames:
- for Products of up to 10 pages - within 15 days after the order is closed;
- for Products with more than 10 pages - within 30 days after the order is closed;
- for Project price orders - within 30 days after the order is closed.
Unfortunately, we cannot offer you a free revision if this time has lapsed, as the revision period is fixed for all customers. As we process a lot of orders on a daily basis, it is nearly impossible for the website to keep all the orders open for revision without the limited time frame.
Moreover, you are welcome to check our Terms and Conditions here: https://edubirdie.com/money-back-guarantee
We would also appreciate it if you could provide us with the order ID - it will help us investigate your issue more thoroughly.
Thank you in advance for your reply!
Sincerely,
Best regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user jonathanh1376
1 review
0 helpful votes
December 10th, 2023
Verified purchase

My writer had misunderstood the assignment and only did 50% of it.

Service
Quality
Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello Jonathan!
Thank you for sharing your experience with us!
We are sorry to hear about your experience and that our team didn’t meet the level of service we strive for. As our system records show, the partial refund for the 50% of assignments not delivered has already been approved for you by our QA team.
I’m so sorry for the confusion and frustration this has caused. Our company considers customer satisfaction a top priority, and your feedback helps us to improve!
Warm wishes,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user md579
1 review
1 helpful vote
August 13th, 2021
Verified purchase

Writer never answered messages and never started order and was passed due the due date. I had to hire another writer and turn in my assignment late.

Service
Quality
Thumbnail of user igorn9
Josh T. – EduBirdie Rep

Hello! I am terribly sorry to hear that you've had such an experience with your first writer. We always make sure we understand our clients' needs, therefore we have a reassign option on our platform. Glad that you used it and, finally, were satisfied with the work of Legend Writer.

Thumbnail of user katiew480
1 review
0 helpful votes
August 18th, 2022
Verified purchase

I corrected the the grammar and submitted it and today I had to rewrite it because there wasn't enough details and supporting facts.

Reason I chose this business:

I researched it online

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Hello Katie, thank you for your review!
We are sorry your experience was less than perfect! So as a token of our apology we have added coins to your rewards balance. You can activate the discount on any of your future orders via this link: https://edubirdie.com/customer/profile/reward_program
Your experience with us is our top priority. If there is anything we can do to improve your time here with us, please let us know and we will do our best to accommodate you!
Sincerely,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user muhammadb85
1 review
0 helpful votes
July 1st, 2021
Verified purchase

Essay had mistakes and was written poorly Essay had mistakes and was written poorly

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user igorn9
Josh T. – EduBirdie Rep

First of all, let me express my sincere apologies for the unintentional mistake and the inconvenience caused thereafter. These incidents are not typical of us and we are disturbed about this as much as you are.
We would appreciate it if you could specify either your user or order ID so we could proceed with the investigation of your case at the shortest notice.
Look forward to hearing back from you.

Thumbnail of user wavyc1
1 review
0 helpful votes
March 17th, 2022
Verified purchase

I got a in my essay I gave all the instructions and I trusted they delivered but they didn't

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Hello Wavy, thank you for reaching out to us!
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
We have reopened the chatbox with your writer. Since we provide free unlimited revisions, you are always welcome to ask your writer to revise the paper. Just leave feedback in a chatbox with your comments on what should be fixed and they will fix the paper accordingly.
While we'd love the opportunity to regain your trust, we understand how frustrated you must be. To make up for it we would like to offer you a discount on your next order with us. The discount link was sent to your email.
Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. https://edubirdie.com/contactus
Sincerely,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user abibatam
1 review
0 helpful votes
January 27th, 2023
Verified purchase

I asked for my personal statement, and it was never done right. Now, I'm finding it difficult to reach my designated writer.

Reason I chose this business:

Cause I was struggling with my essays.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user igorn9
Josh T. – EduBirdie Rep

Dear Abibata,
My name is Vanessa and I am a support manager.
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that this time your experience with us fell short of expectations. It was an uncommon instance and we’ll do better in the future. As a token of apology, we are pleased to send you a discount code if you decide to give us another chance.
Our company considers customer satisfaction a top priority, and your feedback helps us to improve!
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share.
Best regards,
Vanessa,
Eubirdie Team,
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user mariem156
1 review
109 helpful votes
January 23rd, 2018

A very inconsiderate company to work with. They have unnecessary fines that are mainly executed during the low season. They only require you during the peak and finally close your account during the low season

Thumbnail of user addysonm5
1 review
0 helpful votes
May 21st, 2022
Verified purchase

When I first picked my write she was hired for $91, once I actually placed payment it was $105. She submitted me two drafts & neither one of the drafts mentioned my topic of the paper even once. My paper is due in a few days so I'm hoping to get a paper that actually meets the paper requirements soon.

They said they would let me writer know she needed to fix my paper. She still has yet to do so.

Reason I chose this business:

I had used it before & liked it. Not so much this time around.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Hello Addyson, thank you for sharing your feedback with us!
We would like to extend to you our most sincere apologies regarding the recent issues you have faced with our service. According to our records, your order #4308708 was reassigned and it is now in the finished state.
We would like to know better about your experience with a new writer! If we delivered the experience we strive for, we hope you’ll consider updating your review.
Please, let us know if there is anything we can help you to improve your impression of us!
Sincerely,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user kimp655
1 review
6 helpful votes
September 9th, 2021
Verified purchase

Horrible. Writer was late with assignment. I requested a revision of the assignment but writer did not follow directions. Customer service only responded with sorry for inconvenience. I contacted them at least 3 times and received the same response.

Very unsatisfactory. Did not do any follow up on my complaints.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Dear Kim,
Thank you for taking the time to provide your feedback.
My name is Jolene and I am really sorry that our service didn't match your expectations. It was an uncommon instance and we would love to make it up to you! As a token of apology, we would like to offer you a bonus. We would really appreciate it if you could check your private.
Meanwhile, we have also reopened the chatbox with your writer. We provide free unlimited revisions to correct the paper and make it perfect!
Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Best regards,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user janinec89
2 reviews
0 helpful votes
May 6th, 2023
Verified purchase
• Updated review

I was hoping for it to be more positive. I used some of the content but ultimately rewrote the whole thing on a tight deadline.
Unfortunately, this was a waste of money for me, and I will do better at time management in my life as a result. My own paper received a B. I am happy with that. If I had turned in her paper, I would not have passed. There was too much redundancy, and she wasn't that familiar with the topic.

Reason I chose this business:

The site was easy to use.

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello Janine!
Thank you for sharing your feedback with us!
My name is Vanessa, and I am really sorry that our service didn't match your expectations. It was an uncommon instance, and we would love to make things right for you!
Your satisfaction is important to us; if you decide to give us another chance, we will ensure this does not happen again. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
In addition, we’d love to make it up to you by offering a discount coupon for the trouble we’ve caused. We would appreciate it if you may check your private.
If you have any suggestions on how we can improve the issues mentioned above, we would appreciate it if you could reach out to us!
Warm regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

It has been an easy process, and I am excited to see...
April 1st, 2023
Verified site experience
• Previous review

It has been an easy process, and I am excited to see the final paper.

Thumbnail of user jakek162
1 review
0 helpful votes
July 10th, 2022

I had very good writers for many writing assignments, until two writers dishonestly completely plagiarized other student works and tried to pass it off and EduBirdie produced an inaccurate plagiarism report. This company is a scam -- Don't take any writer's words. A writing service is supposed to ease stress typically associated with stressful writing assignments, but clearly was not so. You're better than that Edubirdie, not a good look!

* EduBirdie attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jolenea19
Jolene A. – EduBirdie Rep

Hello Jake, thank you for reaching out to us!
We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We would appreciate it if you could provide us with the plagiarism report from Turnitin, Safe Assign, or any other reliable plagiarism checker of your choice, or the direct links to the sources where the matching content was found. This will help us to forward the complaint to the appropriate department and initiate the cancellation.
We are eager to receive your response.
Sincerely,
Jolene, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user anns759
2 reviews
194 helpful votes
October 14th, 2020

This is my first time using this writing service, and my very first impression is that EduBirdie is very over priced. I paid $300 dollars for a 6 page paper. Other than the price, the writer was nice, worked very fast, made all the corrections despite a very tight 2 day deadline and good customer service. I can't rate the site a 5/5 stars because one the price is too much for a broke undergrad student and two I haven't received a mark for the paper yet.
Update: I received a 60/100 which is unbelievably low since I paid almost $300 dollars. Won't be retuning.

Thumbnail of user igorn9
Josh T. – EduBirdie Rep

Ann, thanks so much for the amazing review of Edubirdie! We will keep working hard to provide the best essay writing and customer support services around!

Thumbnail of user emeliac11
2 reviews
0 helpful votes
April 4th, 2024
Verified purchase

Was a little bad I had to do so much revisions and also felt like it was a little rushed, but overall I don't feel like typing for these essays

Thumbnail of user vanessap409
Vanessa P. – EduBirdie Rep

Hello Emelia!
I would like to take this opportunity to thank you for taking the time to provide your feedback related to your experience on our platform!
We are sorry to hear about your experience and that our service didn’t meet the level of service we strive for. Our company considers customer satisfaction a top priority, and your feedback helps us to improve!
If there is anything we might do to make this experience at least a bit better for you - please do not hesitate to contact us anytime!
Warm regards,
Vanessa, EduBirdie Team
support@edubirdie.com
+1 (888) 337 5415

Thumbnail of user sebs7
1 review
52 helpful votes
May 3rd, 2018

This might be suitable for high school essays, but it is most likely written by a child, it is by no means close to what one would label as quality writing. I can of course only speak from my experience. I paid 240$ dollars for something that had to be rewritten in the last second. I probably wont pass this course, and yeah. Well. Lesson learned, the hard way. At least the writer was nice, but it was like he/she did not understand my requirements at all. My advise: dont bother with this one.

Thumbnail of user igorn9
Josh T. – EduBirdie Rep

Hello Seb.

My name Josh and I'm representative of EduBirdie.com. Thanks for leaving a review, and mentioning our disadvantages. We are sorry to hear about your bad experience. I would like to ask your order ID. We will learn your case to avoid the same mistakes in a future and improve our services.

Best regards, EduBirdie team.

Thumbnail of user blessingb6
1 review
0 helpful votes
June 9th, 2021
Verified purchase

Your writer accepts my topic, without her having a clear understanding of the topic. I paid for the first part and want to cancel the addition pages, the customer tells me not. That is terrible, my money for the two pages is on hold and they want me to continue with the same person, I am not pleased with her work.

She was not willing to help. She wants the same writer to write the topic again when does not have a clue of what the topic is all about.

Service
Quality
Thumbnail of user igorn9
Josh T. – EduBirdie Rep

Hi, Blessing!
You still haven’t replied to us. Please open private messages. The order ID will speed up the complaint investigation process.
Look forward to hearing back from you!
Best regards,
EduBirdie Team

Thumbnail of user yarrishb
1 review
110 helpful votes
January 28th, 2018

I am quite sure they do not have any professional writer at all. The way they worked on my assignment was laughable. It was totally off the subject.

Thumbnail of user granth38
3 reviews
170 helpful votes
July 27th, 2017

I paid C$698.91 for a 'premium' research assignment and the writer didn't even bother to spellcheck or proofread it.

Thumbnail of user academicw3
5 reviews
38 helpful votes
August 27th, 2018

I do work for this organization which apparently owns different writing platforms operating as independent websites under different names in different countries. Edubirdie.com is the platform where clients place their orders before they are channeled to different writing websites owned by the same company (registered as Boosta Ltd in UK, USA and Australia). These other webpages/sites are registered in diffrent names such as edusson.com, papercp.com among others. Even though the clients think their writers are in the edubirdie website itself what they do not know is that actually most of the writers do not know this site which supplies the work but only know these small branches which hired them.
The biggest problem is that this company charges clients very high amounts of money but pay the writer $4 per page. Mind you the writers have to atleast hold a degree to work with them but the payment remains meagre over the years (have worked with them for over 5 years). The poor payment ends up making many writers deliver substandard or poor work which is done with reference to the pay the writer is earning. Lets be honest here... if am paid $10 for the whole work and the client tells me they have paid $120 i will definitely lose morale for been a slave. There is zero motivation and actually the more of a good writer you are the less you earn since expert level writers we rarely get orders since the company charges clients higher money if they need expertise services making our services unattractive and expensive to the client even though the compensation is the same for all writers regardless of the qualification and achievement. It would be clever if the clients after viewing the writers they check them in instagram or twitter and hire them directly rather than hiring them in the site and getting poor paper out of poor compensation from the company even though the client has paid enough. It must be put into consideration that because of poor pay the writers rather subcontract the work and do other activities compensating them for their effort most of the times which can even make the work messier since mostly the sub-contracted have less qualifications. Clients consider a situation where you need a thesis, you pay the site $800 and the writer is paid $40. That's what messes the work up since anyway why should deep research be done for just $40 for 10/12 pages. It is advisable after you check the writers in the website you contact them in social media for mutual deals where both parties are satisfied and both interest are taken care of. As of the new account applicants as writers brace yourselves for slavery though it is advisable to work with other agents at the same time to mitigate the effects arising from edubirdie and its associate writing websites.

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From the business

EduBirdie Is The Most Popular Essay Writing & Editing Service in the World.
Reach your academic goals. Let an expert work on your paper.

✅ 100% Original Essays

Business Highlights

  • Plagiarism Free Papers
  • Money-back is guaranteed
  • Zero AI involvement, only real experts

Business History

EduBirdie was founded in 2015 to provide users with writing tools and services.

“Stop wasting precious time on trying to accomplish all your academic tasks by yourself!”

EduBirdie shares educational resources because we believe that offering writing services and other essay tools will help students achieve academic success without unnecessary stresses.

Company Representative

Thumbnail of user jolenea19
Jolene A.
Typically responds within 8 days
Hi, I'm Jolene. I'm here to answer all your questions. Please feel free to ask me any question you like.

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