EconomyBookings

The car was fine but I was cheated by the Maggiore agent at the airport to purchase extra-insurance for nearly ~30 Euro/day (total: Euro 195!) to cover for deductible and other hazards while my "full coverage" insurance (purchased online with economy bookings) already covered it ALL! Of course I was dumb, but they should know better and not try to cheat you just to make more money. Shame on them!

Over and hour and half to get an agent from hire company to pick us up at airport, this was after several calls even though their office was 5 mins up the road! Totally shocking service will never use them again

CAR DOES NOT GO TOD DIFFERENT ISLANDS WAS BAD INFORMATION HAD TO CANCEL THE CAR THERE FOR HAD TO GIVE MY DEPOSIT BACK

I booked a car and thought that I had gotten a great deal. However upon arrival, I was told that taxes were not included and my rental went up be another $100+. I had prepaid fur the car then had to pay again. Not very happy. Dug into my allotted budget. Also note, that a $300 or more "hold fee" will be dinged on your credit card. I was told that I would be refunded in 24 hours. Waiting to see if that happens.

I rented a car on Sept 15 21. The price shown was 57$ per day I immediately entered my credit card info and booked the car. As soon as the transaction was done I realized that the price was $134. Per day for the smaller car available. I called them immediately but they said that it is because the price changed during the 2 minutes that I took to book the car. They said this wasn't reimbursable. During the transaction I had no mention that the price has changed.

According to what I read, if I canceled 48 hours before the actual pick up I would be refunded in full. It was not refunded in full and I canceled almost a week ahead of time. I've called to no avail. I've sent several emails requesting the rest of my refund and there has been no response thus far.

Booked rental car in Salzburg on 15 aug got confirmation mail, 8 hrs before i got a mail stating that my booking has been cancelled. We are supposed to travel to Hallstatt region by car got cancelled due to this..

$ 400.00 to reserve in Mexico, too expensive
You should at least adjust the reservation price, have it in your budget agenda :(

I have used economy a few times and everything is usually ok. However this time we had more money to fork out on arrival (this was in addition to the printed voucher price and what we budgeted for). I contacted Economy on return to the UK, almost a month ago and still no reply. On the grounds of this I would be avoiding sending business there way.

Through Economy bookings I hired a car from Wizcar in Rhodes (Greece) for 1 week.
Wizcar charged me an extra fee - not agreed upon or even adviticed in advance - that increased the total cost app. 50%!
This fee was aledged to be for having opened for pick up efter 21 o'clock... but they served other customers at the same time as us. This fee was never agreed and had I known about it, I would have cancelled this booking (being much un-competitive in total cost).

I have booked the car from EconomyBookings from 23/07/2023 to 01/08/2023.
The prepayment was 109.75 EUR.
Everything went smoothly with our car rental from start to finish.
Easy pick up and drop-off, great vehicle.
But Klass Wagen rental car corporation has charged the full price as if I didn't pay the prepayment. When I contacted Klass Wagen customer service, they responded quickly and informed me that they knew nothing about the prepayment.
So, when I have contacted EconomyBookings about prepayment refund, they ignored me.

We did not get the car we expected. We paid for full insurance and it turn out worth nothing. At the desk we were not told that the only insurance possible is for very minor damages like the windshield.
Someone broke our side mirror. We left the photo of the hitting car at the renting desk, had full insurance and still had to pay for the damage.
Will never use EuropeCar again.
Joseph Guttmann

Η παραλαβή του αυτοκινήτου δεν έγινε από το αεροδρόμιο όπως αναφέρει η εταιρεία ενοικίασης και εγω ήθελα γιατίη πτήση μου ειναι πρωινη ώρα (υπήρχαν οικονομικότερες εταιρίες αν με διευκόλυνε η μεταφορά με λεωφορείο), παρότι ανέφερα την παρατυπία μου ζήτησαν 40€ για να παραδώσω το αυτοκίνητο στο αεροδρόμιο. Το ίδιο συνέβη και με άλλους πελάτες κατά την διάρκεια αναμονής μου για την παραλαβή του αυτοκινήτου.

Booking was unclear. Price indicated as CAD but I was charged in euros.
I booked under free cancellation, but when I went to my online account to cancel, there was a cancellation fee. Followup emails to clarify cancellation policy were not helpful.
When I forwarded a copy of my original confirmation clearly stating free cancellation, they did not apologize nor offer to correct my online account. To date I have not had to cancel, but I'm not certain that they would honour the original agreement.

I value straightforward business practices, so I will steer clear from this company in the future due to underwhelming customer service, dodgy practices and lack of transparency.

I am 77. When booking it was not made clear that age was an issue ie age was not requested. Tucked away in the terms and conditions was a note to the effect that the maximum age for booking was 75. It was not however nade clear in the booking process. On receiving the vouchers I read them,recognised the problem, immediately cancelled the booking by phone. They charged me a cancellation charge of £21. However I repeat that age was not mentioned in the booking process only that drivers had to be over a certain age but upper age limit was not mentioned in the booking process, One can see why they have such a low overall scorebooking.

Need proper information of the booking. If the car isn't on airport, don't say it is. If I choose small car, full to full, don't give big car empty to empty etc.

I'm not impressed with this company. They do not have "live" customer service once you book your reservation. I need to cancel a reservation because there is a hurricane in the area (Ft. Myers). So far, they've canceled the reservation and charged me over a $140 cancellation fee! I've emailed their post reservation support (*******@bookinggroup.com), still waiting for a response. Fingers crossed they waive this cancellation fee.

I tried to cancel my car rental almost 2 weeks before I was going on my trip. I paid $117.00 for the rental. When I tried to cancel they said it would cost me $90.00 to cancel. That cancellation policy should be changed, especially with all the health issues in this world today.

Estamos a la espera que nos devuelvan los $1000 que dejamos de Garantia con nuestra tarjeta de crédito por favor responder gracias

After booking, could not access booking to add my flight number. Called, but the agent was rather rude and curt. Not that helpful.

We paid for a car rental at Dublin airport and also paid the premium for full insurance cover with no excess. HA! The Sixt clerk at the pickup desk wouldn't give me the keys unless I took out their own full insurance -- which came to over $1,300CAD!

I complained about this already when asked for feedback by EconomyBookings, but of course have heard not a word back from them. I'd like to warn everybody about this false insurance -- it cost us a fortune in the end even there was no damage to the car!

I made a reservation online and the location they put for me to pick up the car was different from the one I was supposed to pick it up. Customer support had no idea where the location was and they were useless just kept transferring me till I finally found out 2 hours later from my scheduled pickup time.

Be careful with international rentals. The price Failed to include mandatory 3rd party liability that was itself more per day than the actual car rental cost. Obviously we only discovered this at the desk once we had already been billed for the booking.