EconomyBookingsReviews 4,740

They do not have "Free Cancellation" as they claim -- you will be charged 60 Euros to refund the money back on your credit card. They do not adhere to their terms & conditions for the refund either as I was told that the 60 Euros applies per booking and not for the total amount that is held in the "E-Wallet" after you cancel. Their customer service is rotten and they have a F score on the BBB. I am awaiting for a class action lawsuit to be held against this company because they are absolutely horrible for consumers. Do NOT use!

I rented a car through economybooking and I chose DRIVUS car rental.
Brand new car, friendly staff, and fast delivery and pick up

I made a reservation and I canceled a few minutes later, but the money I got in the e-wallet, if you want to withdraw to your credit card you need to pay 60 euros, this is really an impostor company!

Hello, I sent you a complaint upon my return from Morocco at the end of December and received no response from your services. In fact, I did not have access to the rental car that I had reserved, the rental company would have given it to someone else... I found myself in difficulty getting around and had to face additional costs. Please study my request, otherwise I would be obliged to contact the consumer defense association to which I am a member (Que Choisir), the problem having still not been resolved for almost two months despite my questioning. Further complaint sent at the end of December due to non-receipt of rented vehicle.I can provide you with the WhatsApp exchange with the rental company. Sincerely.

Easy to book and at a reasonable price. Location where i need,and the timeline works as well. Have used this before with no issues.

When I arrived at the airport rental car counter, the lady informed me that the car I had reserved wasn't available. She said that if I wanted another car, I would have to pay double the amount I had already paid because the insurance provided by EconomyBookings didn't cover Budget Rent a Car. After a lot of discussion, I was left without a car in a foreign country where people don't speak my language and hardly speak English. I returned to Brazil and requested my refund with numerous photographed, documented, and signed pieces of evidence, but they don't even respond to me anymore. I lost 400 USD.

This is crazy been here for 4 hrs waiting for my car 3 hrs in line and now 1 hrs so far waiting for the car to show up never again with Dollar Thrifty never what a waisting time they should give me discount and am still waiting onreal suck piss me off people just don't care no more.

Ich habe kürzlich ein Auto von EconomyBookings gemietet und war äußerst zufrieden mit dem Service, den ich erhalten habe.
Die gesamte Erfahrung war äußerst positiv, angefangen von der einfachen Buchung bis hin zur reibungslosen Rückgabe des Fahrzeugs.

Der Kundenservice war ausgezeichnet und das Personal war sehr hilfsbereit und freundlich. Das Auto, das ich gemietet habe, war in ausgezeichnetem Zustand und wurde gründlich gereinigt und gewartet.
Ich schätze auch die transparente Preisgestaltung und die fairen Konditionen, die mir ein gutes Gefühl beim Mieten des Autos gegeben haben.

Insgesamt kann ich Auto union car rentals wärmstens empfehlen und werde definitiv wieder bei ihnen mieten, wenn ich in Zukunft ein Auto benötige.

I rented a car through Economybookings.com. On returning the car, to the rental company, I discovered a small crack in the rear left light and although I opted for Full Cover with No Excess, the rental company asked me to pay for the damage, Euro 619.50 ( yes Euro 619.50 - which I found to be way too expensive for the light, but I still paid) and they asked me to claim the refund from Economybookings.com, as this was the procedure. So, I did and claimed for reimbursement with Economybookings.com. Although in the email I received when I submitted the claim stated that I receive a reply about my case in 5 to 25 days, 50 days have passed I in spite of sending them several emails, I am still waiting in hope they refund me. This is not a way to conduct a business. I will definitely look elsewhere and avoid Economybookings.com

I booked a car and right after I cancelled. This happened back in November 2023, after cancellation no money reverted to my account and since Novemver 2023 no response even if I sent couple of notification to the support desk about this.

EconomyBooking's full coverage isn't helping. It's been five months since the accident, and I still haven't received my money back. It's a good idea to go with the rental company's insurance directly instead of relying on Full Coverage.
Their response time is really slow, and there's no one I can contact to understand what's happening.

I rented a car and of course paid in advance. I made a 1 day mistake on the pick up date. The website indicated I could cancel with a $60 charge or modify my reservation. I spent over an hour navigating my app and their website trying to find where I could make the change. I finally found their phone number and got some lackluster overseas customer service representative who I could barely understand and said he couldn't help me from his end. He said his name was Ali, but who knows. He said the only way to modify the reservation was to cancel it with the penalty and start all over. He said I could rebook and there would be a blue box in the left corner called a "wallet" which would pay for my new reservation. I made the new reservation and all I saw was that they wanted me to pay for the reservation again. Naïvely.I thought the "wallet" might be on the next page. Unfortunately I have now paid over $1,000 for 2 reservations. I cancelled both reservations to the tune of $120.00 and he said I wouldn't see the money for 3 weeks. He was very nonchalant, and didn't seem to care or try and help me.After I told him, I was going to pursue this further online, with the Better Business Bureau, he started sending me all of these emails like he was trying to help me. I was a VP for Time Warner and this is a scam and horrific customer service. Also the price of the car was much higher the 2nd time I tried to book it. BUYER BEWARE STAY AWAY FROM ECONOMY BOOKINGS

I rented two vehicles with insurance coverage on their website. The confirmation I had stated that I would be responsible for about $70 at the counter when I arrived. When I showed up to pick up the cars, I was told that they had received no money, and that I would be responsible for the entire cost. Additionally, my reservation did not include insurance, so I had to add that on at an additional cost. When I reached out to EconomyBookings to rectify the situation and get my money refunded, I was told that because I added the insurance onto the rental (which was supposed to already have been included), that I changed the "terms" of the agreement and therefore they could just keep my money. I have fought this for months and they refuse to do anything. I tried to fight with my credit card company as well and because the transaction processed more than 90 days ago (because I booked the rental 6 months in advance), there was nothing they could do. So now I am simply out all my money from this shady company. Do yourself a favor and rent elsewhere.

Be warned about this Riga, Latvia-based rental company; their operations reek of sketchiness. They're masters at cornering you into paying for redundant insurance you likely don't need, exploiting any personal or credit card coverage you already have. Their guidance? A maze of misinformation designed to confuse at every turn. And if you're hoping for customer service, forget it – you're more likely to find a needle in a haystack. Especially for international customers, engage at your own risk; it's a treacherous path filled with deceit and disappointment."

I rented a car from Economy Bookings inn Spain. My plane was delayed and I got to the airport several hours after my reservation. When I went to pick up my car I was told that my reservation was cancelled. No explanation was provided for the cancellation. I had to book a replacement car at the airport which turned out to be a nightmare. Then when I explained this to Economy Bookings and asked for a refund they told me they were investigating this. Two months later after sending me several emails, I was told that this was my fault for not picking up the car at the arranged time and date even though no explanation was given as to whether the car was still available or if not whether another care would have been available. If I could them a zero I would do so.

Eveything was good. I received not so modern car but got the cheapest offer on the market. So if you want the best prices - go with Economybookings.

Economy Booking was a total scam. I was looking for the best deal on the internet for a trip to Dublin Ireland and found Economy Booking offered the best price. I booked the rental car for 7 days and the site suggested I add the full coverage insurance from a third party because their insurance is excluded in Ireland for US citizens. Then they offered me the third party insurance on their site to purchase. I went ahead and paid 139.03 EUR (151.09 USD). When I arrived in Dublin Eurocar said they could not accept the payment from Economy Bookings and I had to pay Eurocar another 353.83 EUR for the 7 Days. When I got back to the US I contacted *******@bookinggroup.com to explain the situation and request a refund. It took 4 emails before I good any response. To make a long story short It took them 45 days to get back to me declining by refund. They swindled my money and I ended up paying 492.86 EUR for using Economy Booking!

Plz people listen, can in August 2023 I took a trip with family and friends to Guadalajara Mexico. It was our first time there, I find it very convenient to have your own transportation to get around better and desire. So I was doing my research to find economical car rental places for me, who doesn't like to save money right! Anyways I made a reservation for a minivan they had me a quote for like 508.00 for the total of 6 days. Once I got to the rental place everything change, I ended up paying a little over 1500.00 US dollars they totally ripped me off. At this point they had my reservation payment they wouldn't refund me I had not much choice and took the car. Never again in my life will I use " Economyboolings" it took me long to remember to write this review, I had the time now and an email that economy booking just sent me reminded me to write this review. I hope this email was useful and helpful and save everyone headaches, inconveniences and for most 💰!

Priceless car rental company,This company is a scam, they try to charge me & everyone that rented a car a "mandatory"insurance policy@ $30.00 a day with no option, I refused had to go back to airport rent another car from other company, wasted half the day! Stay away from them!

On November 9,2023, I received a confirmation from EconomyBookings.com:

"Having investigated the issue, the Full Coverage refund in the amount of 991.00 EUR has been confirmed and proceeded to our financial department. The refund will be applied within 30 working days."

Although I provided all the necessary account details that they requested, and although much more than 30 days had passed, no refund from EconomyBookings was made! Multiple emails that I sent were just cynically ignored. Telephone numbers of refund or financial departments are not available. The only way to contact them is the sales department. I talked to them many times. The only answer I received was "Your case is processing...".

Such an awful attitude towards a client has no explanation. Dealing with EconomyBookings is very stressful, untransparent, and humiliating. Either they act like a scam company or they actually ARE a scam company. It seems that I will never get any refund.

Booking number: B*******