On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I had placed the same order before and it was cancelled by ecampus so I had to re-order the book I need for class...
Searched for this college book for school and ecampus had it significantly cheaper -saved $75! Thanks ecampus!
Paid for the book, got a note that it was no longer available three days later. Very disappointing.
After a week, one of the books that I ordered was canceled. Hoping the reorder from a different seller works.
Still some uncertainty about using the third party seller app through ecampus. Will update rating if this works well. Thank you.
I placed this order previously and you decided to cancel it without calling me. Said it looked odd. I am a grandmother buying my granddaughters college books. She is in dire need of this and you delayed longer. Now I placed the order again. And I have to pay more to get it there faster.
Instead of customer support, I got a cancelled order and had to re-order.
Pretty easy... sorry I couldn't use the promo code for signing up and save 5%, though.
I tried to use of the coupons. The sign said 5% off for 1 book but that didn't work. When it didn't work the check out told me to write another for 3% off and that one didn't work either.
Everything works as advertised. Returning books is a bit of a hassle, but there are worse things in the world.
I placed an order and it was cancelled due to irregular information on account.
My first book was canceled and now my daughter will not receive the book in time. I asked for rushed free shipping and they said they couldn't do that, so I had to pay extra to get it there in 2-days.
Easy, fastest and cheaper than most.
No hiccups or problems at all. Easy access to textbooks and quick turnaround.
Only works during business hours. Payed a little more for faster shipping
Last time I ordered it was super easy and simple to use if you know what your looking for. I was able to copy and paste the books I needed for my classes and it shows all the options as well as editions. The books are fairly priced compared to other websites.
Good books thanks. The website is not that bad to navigate. Got my orders.
I just redeemed a $10 ecampus gift card and the site would not accept the redemption code. What gives?
I was wondering what happened to be a previous order when I bought the 2-day fee. It turns out I didn't get an update saying my previous order had cancelled. It felt really inconvenient.
ECampus has a great system that helps the consumer navigate quickly and effectively
Wonderful experience! Easy to order and received on time. Will order gain,
Easy ordering, but wish there was an option to purchase textbook, rather than only rent. Not interested in loose leaf editions. Wish there was faster shipping.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.