eCampus.comReviews 4,165

Good, decided to drop the class so have to return it now. I am not too happy that I cannot get the full amount back

Easy and quick transaction and delivery.
Timely updates from ecampus

Process was easy. Received my textbook in a week. Will use service again.

Delivery was fast and the order process was easy. The book arrived secured in the box. The book is in perfect condition.

I started renting my school books through here last year and love the price and how fast shipping is. They always arrive right on time and I pay a third of the price I would through my school.

I was looking for a new copy of a book from a certification class I had taken several years ago as my original copy was lost in a move. Found the book at a great price brand new for almost half of what it was on many other sites. Shipping was reasonable and I got the book in perfect condition.

I should have listened to other reviews. Do not sell your books here! They are scammers. Horrible experience. IT IS A WASTE OF TIME!
So i sent them my book and they received it saying the ISBN does not match. Ha since i took pictures of the book before sending out. I know that they might scanned the wrong barcode that was put on by another company. So I contacted them, but now they say oh its is the right ISBN but this is an instructor's copy. RIDICULOUS! Same ISBN but instructior' copy? Can you come up with a better reason? If you do not need the book, just say we do not need it right now and don't accept in the first place. Now they are sending the book back to me. Hopefully I do not receive the "instructor's copy," I got from my school's bookstore. Why do i get the instructor's version? And why do I even want to get the instructor's copy?

Sold a book that was a looseleaf text in a binder. It was the exact ISBN of the hardcover text, they made no distinction on the site when I was selling. I wasn't mad that they cancelled the order since they only wanted the hardcover text (was annoyed when customer service insinuated purposefully sent a different ISBN claiming it was the hardcover, but not a big deal). I was also happy they agreed to waive the $10 fee to have my book shipped back to me (because having me pay to get something you reject back would be absurd). The reason I'm giving a one star review is that they sent the text back... BUT STOLE THE BINDER. They literally removed the loose-leaf pages from the binder, put a flimsy rubber band around them, and shipped it back to me. That's ridiculous. Such a waste of time, and now I have a whole stack of loose-leaf pages without their binder.

I sent 5 DSM-V manuals to eCampus only to have them ransomed for a $10 return fee--because the edition I sent them was MORE VALUABLE than the one listed by ISBN. They have refused to compensate me even for the lesser value I sent them for. This is all after over a month of waiting, plus several encounters with their stonewalling customer service reps. Could not recommend their services less; please sell locally.

They are horrible. Don't order from them. They are a waste of time. I ordered a book two weeks ago, and it still haven't came in. And they refused to give me a refund.

We paid for books to be shipped over-night. Twelve days later they still have not arrived. Person at Customer Service was helpful - saying only that it takes 10 business days to ship. They are in Lexington, Ky. WE are in Dayton, Ohio, a 3 hour car drive away. I would have driven down to pick them up if given the option.

I mailed my return in advance of my due date but still got charged nearly $200. When I contacted support they said they couldn't refund me that charge because my package didn't have any tracking information. They couldn't track it because they didn't pay for tracking on the shipping label they sent me. Customer service is completely unhelpful and will tell you the same thing over and over. Please listen to the reviews on here, I know the textbooks look cheap, but it'll cost you more in the long run.

Got a cancelation email saying "Our security team reviews every order placed on our site in an effort to protect our customers. Orders are then canceled if certain criteria (including the billing address information) appears irregular. This does not mean we feel you are attempting to perpetrate fraud or that your customer information was stolen. We are only erring on the side of caution to protect our company's most important asset, our customers."

Then they added - "This item "Civil War Volumes 1-3 Box Set" is out of stock with the publisher"

I don't believe them - there is nothing wrong with my payments... So, they are selling OOS books...

I wouldn't recommend buying from them

I was very pleased with this company. They quoted a price on a book, paid for the shipping, and sent me the money by paypal. No misrepresentations, no drama. I recently sold books to booksrun, who quoted a price and then cut it by 75%, and if you want out of the deal, they want 8 or 9 bucks to ship each book back to you. Instead of taking the higher quote at booksrun, just use ecampus, because you will get more money and less frustration in the long run.

DO NOT USE eCAMPUS! This company is very sneaky with how they advertise on their website. I purchased a book that advertised in the title that it would include an access code, where I can access my assignments and homework. Later, I discovered after receiving my book via UPS with NO access code, that they put in SMALL print that access codes may or may not come with books that are rented.

Then when I tried to return the book to get my hard-earned money back, eCampus stated they will not be refunding my full amount back due to their "restocking fee." NEVER WILL I USE eCAMPUS AGAIN and neither should you. This company claims on their website they are here to help students get college books for a cheaper price. Well fellow students, this company is not helping us out! They are banking on you not seeing the small print so they can pocket some of your money. I am disappointed that I made this mistake but hopefully from this review, you will not make the same mistake as I did. Now more than ever, it is important to stop giving money to companies that don't care about their customers but only care about making money, by any means possible.

TO eCAMPUS:
I WILL be contacting student affairs at Georgia State University, one of the largest universities in Georgia, to have your company blacklisted due to fraudulent and predatory tactics directed at consumers, namely, students of the University System of Georgia.