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eCampus.com

Overview

eCampus.com has a rating of 4.3 stars from 3,445 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eCampus.com most frequently mention good condition, fast delivery and timely manner. eCampus.com ranks 1st among Textbook Rentals sites.

service
446
value
2,089
shipping
2,090
returns
46
quality
2,090
This company responds to reviews on average within 19 days

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15,888 reviews
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Texas
1 review
0 helpful votes
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Moderate
February 11, 2025

My package was later then I expected for delivery. Delivery wasn't as on time as I had planned when placing order for 2 books coming separately.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
Texas
1 review
0 helpful votes
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Extremely Slow
February 10, 2025

It took over two and half weeks for my book to arrive.I needed it for class at the beginning of January and I didn't receive it till January 31st.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 31, 2025
Georgia
2 reviews
0 helpful votes
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Book Arrived Quickly, As Described
March 28, 2025

The book we ordered arrived pretty quickly, and was as described. It will help my son a lot with a class he is taking.

Date of experience: March 18, 2025
Tennessee
1 review
0 helpful votes
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Thank you
February 18, 2025

I thank this site so much. I had been waiting for this textbook for weeks at my college bookstore and getting behind in my work. I got desperate and googled textbooks and found this site. It was super simple to locate the text with the IBSN number. It was also MUCH cheaper here than at the bookstore. Thank you for the fast delivery.

Date of experience: February 8, 2025
Erin C. eCampus.com Rep
3 months ago

Thank you! -eCampus

Puerto Rico
1 review
0 helpful votes
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They canceled my order the first time.
February 13, 2025

The first time i ordered, they canceled my order without confirming what they said was security concerns but still got the payment. I paid for expedited shipping both times and had to wait for my book to arrive a week after school started.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 3, 2025
Pennsylvania
1 review
0 helpful votes
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Bad customer service
February 13, 2025

Reached out to customer service. Said they would get back to me within 2 business days. I never heard back. That was over a month ago.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2025
Kentucky
1 review
0 helpful votes
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Took longer than expected
February 9, 2025

Book was shipped from Chicago to Milwaukee and the delivery date changed multiple times which was frustrating but obviously on the shipping company. It took nearly two weeks when I expected it to be here within at most 5 days.

Date of experience: January 28, 2025
Erin C. eCampus.com Rep
3 months ago

Hi Brittany,
We're so sorry to hear your order was delayed with the carrier. If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!

Massachusetts
1 review
0 helpful votes
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Charged my card but cancelled my order
March 20, 2025

Charged my card but cancelled my order. Trying to order the book for the second time now, hopefully this one gets here.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 13, 2025
Illinois
1 review
0 helpful votes
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Great experience!
January 26, 2025

I received my book very quickly and in good condition, the price was fair and I'm happy about my purchase.

Date of experience: January 16, 2025
Virginia
1 review
0 helpful votes
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Glitchy
February 20, 2025

I sometimes cannot access my textbook. I would have to sign in through the order confirmation link then I can see it on my bookshelf. But if I use the app or try to sign in without going through the confirmation link it tells me I don't have access to my book. Which is frustrating because I would like to use the app and not the webpage.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 10, 2025
GB
1 review
0 helpful votes
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Not Very Good Customer Service
January 12, 2025

Not Very Good Customer Service. Advertised item as in stock and then cancelled the order without communicating anything to me.

Date of experience: January 21, 2025
Florida
1 review
0 helpful votes
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Quick and efficient
February 8, 2025

Quick, Easy, Affordable! The shipping did not take long to get here. The service was reliable and the book came in mint condition.

Date of experience: March 19, 2025
Illinois
1 review
0 helpful votes
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Slow delivery, good item
January 31, 2025

Took much longer to arrive than books from other sites but they sent me a brand new textbook so I'm happy overall

Date of experience: January 21, 2025
Washington
1 review
0 helpful votes
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Great
February 9, 2025

Like the book but i didn't like so much how i had to acces the book in a different application and not in e campus but its totally fine

Date of experience: January 30, 2025
Erin C. eCampus.com Rep
3 months ago

Thank you for shopping with eCampus!

Oklahoma
1 review
0 helpful votes
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Satisfied
February 8, 2025

The book I ordered arrived right on time, exactly as expected. It was used but in good condition—no major damage, just slight wear on the cover. The pages were clean and intact, making it a great find. Overall, a smooth purchase, and I'm happy with the quality!

Date of experience: January 29, 2025
1 review
0 helpful votes
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I would use eCampus again
January 26, 2025

The textbook I was in need of for my class was easy to find and purchase. The delivery time was faster than predicted.

Date of experience: January 16, 2025
Ohio
1 review
0 helpful votes
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It was so so
February 15, 2025

The website was easy to navigate, however, it took a significant amount of time for the book to get here. My class is half a semester, so about 2 months long. It took 3 weeks for the book to get to me. It was disappointing to wait almost half of the semester to receive what I purchased.

eCampus.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2025
Kansas
1 review
0 helpful votes
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First time user
February 14, 2025

I'm 39 and going back to school! I found campus very helpful in getting a needed textbook at half the price and I am really enjoying the ebook option. I can highlight it and when I find myself in a pinch for time I can have the ebook read aloud as I am multitasking.

Date of experience: February 4, 2025
California
1 review
0 helpful votes
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Fast and Easy
February 9, 2025

I have purchased and rented from eCampus. Although there aren't as many options for renting, the experience has been pleasant overall.

Date of experience: January 30, 2025
California
1 review
0 helpful votes
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Good
March 27, 2025

Fantastic work by your employees, I have ordered from others, but never have received such great service and satisfaction

Date of experience: March 17, 2025