• Everything But The House

Everything But The House

Overview

Everything But The House has a rating of 2.12 stars from 789 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Everything But The House most frequently mention customer service, credit card, and shipping costs problems. Everything But The House ranks 749th among Furniture sites.

  • Service
    83
  • Value
    84
  • Shipping
    81
  • Returns
    48
  • Quality
    77

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
8
86
See all photos

What reviewers want you to know

Positive highlights

  • I have bought from EBTH for over a year now and have been very happy and impressed with the customer service.

Critical highlights

  • I contacted my credit card company and denied the charges.
  • They are simply not a good business to deal with - find a competitive auction site to deal with!
How would you rate Everything But The House?
Top Positive Review

“My favorite auction site”

Roger P.
1/9/22

My favorite auction sites. Items tend to go for a bit more but the items are handled with care and in good condition.

Top Critical Review

“Stay Away”

Mark Z.
1/27/24

Stay away. Absolutely terrible. Doesn't respond to questions about auction items. Outrageous shipping on small easy to pack items. If you don't pick up immediately they charge huge storage fees per the week. Communication is poor you tell them not so ship and then they ship a small light item for $50. I buy a lot from online auctions and never had an experience as bad as with this auction house. Really shady.

Reviews (789)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (41) customer service (161) auction site (39)
Thumbnail of user karens1893
1 review
1 helpful vote
September 30th, 2020

Item is mailed without buyer having to contact a carrier and no buyer's premium. Quality item carefully packaged. Timely alerts to ending bid time.

Thumbnail of user laurat613
1 review
1 helpful vote
August 14th, 2020

The item I bought was as advertised. Came when they said it was, wrapped to the nines. I wish on some of the things on the website there were more pictures, my only oops. Otherwise yea!

Thumbnail of user janetb756
1 review
0 helpful votes
October 8th, 2020

Everything went exactly as planned. Received my label, saw the preview of my merchandise, got my check 30 days after the sale! Geoff was great too! Very responsive and timely follow up with any problems!

Thumbnail of user kelliw71
1 review
0 helpful votes
January 15th, 2021

Very happy with EBTH. Reasonable bidding starts at a dollar for amazing exciting items I love. My favorite designer David Yurman.

Thumbnail of user rogerp410
1 review
1 helpful vote
January 9th, 2022
Verified purchase

My favorite auction sites. Items tend to go for a bit more but the items are handled with care and in good condition.

Tip for consumers:
Watch you’re bids around closing time.

Products used:
Everything I buy there. I love my EBTH stuff.

Service
Value
Shipping
Quality
Thumbnail of user jeraldb27
2 reviews
1 helpful vote
November 25th, 2020

New to the site; bought first item and process was flawless. I am definitely reviewing the site every day hoping I can bid again!

Thumbnail of user philipr134
1 review
0 helpful votes
May 18th, 2020

I dealt with curteous, professional people who present my work accurately. My transactions have been handled in a timely way and i am impressed with the knowledge of the curatorial staff.

Thumbnail of user noela46
1 review
1 helpful vote
September 21st, 2020

First time with EBTH and boy did they ever deliver. Easy bidding platform, honest description of items, quick verification of purchase and goods were sent out within two days. Kudos to a great company.

Thumbnail of user annl381
1 review
1 helpful vote
October 9th, 2020

EBTH doesn't charge a buyer premium, unlike other auction houses. Item descriptions and photos are really helpful and accurate and customer service is outstanding.

Thumbnail of user kathys1849
1 review
1 helpful vote
March 28th, 2022

I'm so pleased dealing with EBTH. Few months ago, I called them to inform I driving from Atlanta to Cincinnati to pick up a larger item. They could not have been more helpful! I thank the poor past reviews was from the time it had merger and since that time, EBTH is back to the original owners control! Smartly wrapped, safe packing on all my items shipped. Shipments are now arriving in amazing fast time. I would like to thank every employee for doing an outstanding job! Thank you EBTH for items I now have that I could not have afforded without your sales! From one very Happy customer keeping you busy

Tip for consumers:
If you’ll need purchase shipped, always check shipping cost before placing bids if you are NOT picking!!! A great bargain can not be such a bargain with some shipping charges! They always ship items will protected and worth cost for must purchases!

Products used:
Jewelry, artwork, classic novels, furniture & arrowheads etc

Service
Value
Shipping
Quality
Thumbnail of user deborahs602
1 review
0 helpful votes
February 14th, 2020

Received beautiful ring within days of winning it carefully packaged thank you so much can't wait to find my next treasure

Thumbnail of user kristig32
1 review
0 helpful votes
December 9th, 2019

I have found several hard-to-find or scarce items on the site EverythingButTheHouse auction site. Auctions are almost always opened with a ridiculously low starting bid. And I have fortunately won a few auctions, and have gotten "steal-of-a-deal" wins. I always "like" or "follow" auctions just to see what prices they sell for- It is a fun and educational site to watch and you never know what they will have to offer! Kristi :)

Thumbnail of user dorothym303
1 review
2 helpful votes
July 5th, 2020

EBTH seems to be continuing its business with integrity. Almost all authentications are correct and never done to try to mislead. I have been very happy with my higher end purchases keeping in mind that one is responsible for their own due diligence before bidding. They certainly are more reputable than other on-line auction sites, IMO.

Thumbnail of user tonih289
1 review
1 helpful vote
August 7th, 2020

I've been searching for a piece like this and you offered exactly what I wanted. This was my first purchase and won't be my last. The entire experience was easy peasy.

Thumbnail of user kathyw484
1 review
2 helpful votes
September 29th, 2020

Just wait until you see the incredible finds on this unique site! As it's name suggests, they've got Everything But The House - From the Lawnmower & BBQ in the backyard to the antique wedding dress, Steiff teddy bear & antique quilt in the attic & everything in between! Want a classic Rolls Royce, a Diamond Engagement Ring, a Babe Ruth signed Baseball? It's all here! You just never know what you will find! Prices are great and the auction process is easy and fair! No need to worry if you're a beginner because it's easy! I have not found another site that even comes close to this one!

Thumbnail of user davidh3565
1 review
0 helpful votes
March 7th, 2020

The quality of my item was great. The shipping and packing was far better than years past. DaveHW.

Thumbnail of user normam289
1 review
1 helpful vote
January 5th, 2022

Wonderful to work with you all. Would buy from this company again. Received all of the jewelry as described. Thank you very much.

Tip for consumers:
Go for it.

Products used:
jewelry

Service
Value
Shipping
Quality
Thumbnail of user sonyac160
4 reviews
1 helpful vote
May 15th, 2022

I love EBTH, no company is error or mistake proof. My experience with EBTH was far beyond great. I've got some really nice Pandora bracelets (925 Silver) charms on two separate purchases items were received as described. I must mention I got them for a deal/bundle. I'm hooked and I thank them for having a local company like this. I only wish there was a store to go into, I love to shop in person also. But for now online shopping is nice, secure, private, and easy to pick up items (LOCAL). Thanks EBTH!

Tip for consumers:
Shipping is expensive along with company fees. Best to pick up items to save money if you live local.

Products used:
Jewelry

Service
Value
Shipping
Quality
Thumbnail of user kathleenw756
2 reviews
0 helpful votes
December 22nd, 2020

Delighted with both the ease of purchase and of shipping. I will continue to peruse EBTH for items for myself as well as for gifts!

Thumbnail of user samn431
1 review
1 helpful vote
January 11th, 2022
Verified purchase

I was able to find the rare items that I collect for a decent price that I wouldn't be able to get at any other online auction. The auctions don't go on forever like other online auctions. I like that I can leave a maximum bid. Furthermore, the photos are good, and the shipping was reasonable and fast. It was a good experience.

Tip for consumers:
Don't be afraid to bid at this online auction.

Products used:
Antique silver

Service
Value
Shipping
Quality
Thumbnail of user kristianc10
2 reviews
0 helpful votes
September 15th, 2020

I was worried that EBTH was completely doomed... but with the return of the original owners and downscaling the site has turned into a great shopping place again. Customer service is back in the front seat. And getting your packages in a timely fashion is no longer a battle... hopefully they keep up the good work and they can slowly grow the company further!

Thumbnail of user susanm2473
1 review
0 helpful votes
December 20th, 2020

Everything about EBTH is exceptionaly professional and spot on. Highly recommend their auctions and their expertise in selling Everything but the House!

Thumbnail of user geraldineo4
2 reviews
38 helpful votes
January 15th, 2019

My experience, from my first phone call to the actual sale was fantastic. Once they accept your items, they send you a prepaid label to mail the item, from then on they do all the work.

Very satisfied.

Thumbnail of user mickeyg10
1 review
2 helpful votes
May 5th, 2018

I could not be more pleased with the process, staff, and results. From engagement with the sales person to cleaning out the house, and watching the auction, and resulting in cash in the bank for my mom and a house ready to market. The EBTH team was friendly, professional, and keenly competent at their jobs. The few hiccups along the way were handled expertly by their customer service. I would not hesitate to use them again, and highly recommend them to anyone in need of assistance with dissolution of an estate.

Thumbnail of user robertc3435
1 review
0 helpful votes
November 4th, 2020

A GOOD PLACE TO SPEND TIME. A GREAT PLACE TO FIND ITEMS OF INTEREST AND MANY VARITIES OF WHATEVER!

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From the business

EVERYTHING BUT THE HOUSE (EBTH) is the premier online estate sale company. Start bidding in our estate sale auctions. Planning an estate liquidation? Let us manage your estate sale online

Company Representative

Thumbnail of user maggiem34
Maggie M.
Typically does not respond to reviews

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