The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
The wig arrived fast and my wife loves it. Minimal shredding, but overall a good look. She has gotten tons of compliments.
Andrew,
Thank you for taking the time out of your day to write us a positive review. We look forward to hearing from you soon!
Exactly as described. Super fast shipping. Thanks Hector! Will definitely be ordering again really soon..
Erica,
We strive for the best products and customer service here at Ebonyline. We are touched to hear your satisfied with our company.
Thanks Hector and Ebonyline! I love shopping here. Great selection and excellent customer service.
*******@gmail.com
Ebony,
We are glad our customer representative Hector was able to assit you. We hope to hear from you soon!
Looks so natural and I receive complements on it daily! It matches my natural color and texture perfectly!
Sandra,
It looks amazing!
We are glad to hear you are satisfied with out product. We look forward to hearing from you soon!
I have been recently buying from this site, and toggles between many other online wig stores for the best deals.
This company fulfills my orders properly and ships on time. I am so far please with their support as well.
I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference.
I appreciate that!
Dear Kelly,
We thank you for sharing this positive feedback, we love to hear from our satisfied customers.
I gave it a 3 star because their wigs are ok... but yesterday I get a charge from them then money taking out of my account from them. I never purchased anything. I contact them and they said you don't have a order with is. I said I know, but you took money from my account. I sent them the screen shot of the alert from my bank and my bank statement, showing they just took unauthorized money from my account. Now they not respond. Be careful with this company... a full investigation is in progress...
Marie.
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
I love ordering from ebonyline. Every time I order items from I love everything. I promise you no matter what you order you love it!
Tameca,
Thank you for taking the time to share your positive feedback! It means everything to us!
Love the wig i received from ebonyline (Larissa). I will be purchasing the wig in a different color got some many compliments
Alicia,
We appreciate your honest review. We are glad Larissa was able to assist you with your order. Thank you for shopping with us and being a valued customer!
My order arrived on time and the customer rep was very helpful. I'm always getting updates on new items.
Herlisha,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
I messaged customer service about my order and DAEJONNA D was very helpful. She was able to get my problem squared away promptly. I love shopping with ebonyline because the customer service is very friendly and fast. I have never had one problem with them. Not only that each time i purchased from them my items were shipped out the next day. I have been sending my clients to ebonyline to purchase their hair because of this and the prices are cheaper then the hair stores where i live.
Dear Sharelle H,
I'm glad Daejonna was able to take care of your order. Thank you for taking the time to share your positive review
I love this website! They have a lot of items you can't get in the regular beauty supply store. They have great customer service as well. They will communicate with you if any issues. My rep Daejonna D was super helpful and replied right way. Shipping is very fast as well. Highly recommend!
Jennifer,
We thank you for sharing this positive feedback, we love to hear from our satisfied customers.
I have place my first order with EbonyOnline.com and in my haste I selected the wrong shipping option. DAEJONNA D assisted me on correcting this matter and updated my shipping. I am very pleased with the stellar customer service and already have my cart full to make another purchase.
Shayla A,
Thank you for providing your positive feedback. We thank you for being a valued customer!
I've always had good experiences with Ebonyline. Orders have not been delayed and always delivered within a reasonable timeframe.
Dianne,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
I LOVE the wigs at Ebonyline! Hector was the best at assisting me with my order. I needed a nice wig for an event and Ebonyline did not let me down. I recently ordered Martina and she is the absolute best wigs I have ever owned. The quality of the wig is phenomenal!
LaToya,
It looks amazing! We are glad you are satisfied with our product.
I love changing my looks and style. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. ******* It is so fabulous! I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Order No. *******. It arrived quicker than I imagined. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. This company is my go-to site if I can't find something I really want. For the most part, they usually have it. Customer satisfied. Thanks Hector!
Tonessa,
Thank you for taking the time to share your positive feedback! It means everything to us!
Looks great on and truly realistic. Arrived very timely. I will definitely make additional purchases
Sharon,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
I've been ordering from here for a few months and i love the wigs. Yes they tangle more than human hair but thats not something that'll stop me from not spending 300+ on one wig, especially since i love switching my hair up.
Ronique,
Wow. Amazing!
Thank you for taking the time out of your day to write us a review.
This is my favorite place to buy my wigs and beauty supplies (lace tape, wig caps, lashes etc). The prices are the best, and its better than shopping inside the beauty supply store. You can get 2 or 3 wigs from Ebonyline for what you will pay for 1 wig in the actual store, and they even run specials on shipping. DAEJONNA is always available to speak with via email. I'm telling you they are at least worth a try.
Eyquionette,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Ebony Online is the best, I always get what I order at a lower price and the delivery system they have is so fast. Of all the hair sites on line, make no mistake, I will always buy from Ebony Online! When I find something that I like I pass it on to friends and family. They love it too!
Renee,
Thank you for taking the time to share your positive feedback. We appreacite you loyal customer.
Answer: They are very nice its the customer service when something goes wrong they are very unprofessional like they are angry horrible not sure if there are diff call centers but HORRIBLE
Answer: Our wigs come directly from name brands and they are not imitation. We are proud to say that we do not sell cheaply made products.
Answer: No I have not had any negative issues ordering from EbonyLine
Answer: Tracking Number(s): 61290988116522405530 Order # 1575676 COMPLETE May 6,2022 Reorder Print Items Ordered Invoices Order Shipments Track All Shipments Print All Shipments Shipment #0011867 Print ShipmentTrack this shipment Tracking Number(s): 61290988116522405530 Items Shipped Product Name SKU Qty Shipped Freetress Equal Invisible L Part Wig CHASTY Color OP27 +$2.00
Answer: It is same as stores asking your id for credit cad sometimes. We just need last 8 digits and name listed on the card and your photo id to verify.
Answer: Can you provide the order number to better assist you? Thank you
Answer: I have no answer but I was wondering too! What does my bust size and waist have to do with ordering a wig!
Answer: Not sure about this. I don't know what economy shipping is.
Answer: They will provide you will complete information and also delivery date.
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
Brenda,
Wow! Amazing.
We are happy to hear you are satisfied with our products and customer service. We appreacite you loyal customer.