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EbonyOnlineReviews 828

4.1
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EbonyOnline Reviews Summary

The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.

This summary is generated by AI, based on text from customer reviews

service
363
value
355
shipping
349
returns
216
quality
339
This company does not typically respond to reviews
Tennessee
1 review
0 helpful votes
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Awesome
November 4, 2021

Larissa and staff from Ebonyline awesome job great service and beautiful products I will be ordering again

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Brenda,

Wow! Amazing.

We are happy to hear you are satisfied with our products and customer service. We appreacite you loyal customer.

South Carolina
1 review
0 helpful votes
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The wig arrived fast and my wife loves it. Minimal shredding, but overall a good look. She has gotten tons of compliments.

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Andrew,

Thank you for taking the time out of your day to write us a positive review. We look forward to hearing from you soon!

Texas
1 review
0 helpful votes
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Best wig.
November 4, 2021

Exactly as described. Super fast shipping. Thanks Hector! Will definitely be ordering again really soon..

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Erica,

We strive for the best products and customer service here at Ebonyline. We are touched to hear your satisfied with our company.

Alabama
1 review
0 helpful votes
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Excellent service
November 4, 2021

Thanks Hector and Ebonyline! I love shopping here. Great selection and excellent customer service.
*******@gmail.com

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Ebony,

We are glad our customer representative Hector was able to assit you. We hope to hear from you soon!

Virginia
1 review
0 helpful votes
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Love the half wig!
November 4, 2021

Looks so natural and I receive complements on it daily! It matches my natural color and texture perfectly!

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Sandra,

It looks amazing!

We are glad to hear you are satisfied with out product. We look forward to hearing from you soon!

Illinois
2 reviews
1 helpful vote
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So Far So Good
November 4, 2021

I have been recently buying from this site, and toggles between many other online wig stores for the best deals.
This company fulfills my orders properly and ships on time. I am so far please with their support as well.
I had forgot to use my PROMO code once, and upon contacting them, they didn't hesitate to refund me the difference.
I appreciate that!

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Dear Kelly,
We thank you for sharing this positive feedback, we love to hear from our satisfied customers.

Oregon
1 review
1 helpful vote
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I gave it a 3 star because their wigs are ok... but yesterday I get a charge from them then money taking out of my account from them. I never purchased anything. I contact them and they said you don't have a order with is. I said I know, but you took money from my account. I sent them the screen shot of the alert from my bank and my bank statement, showing they just took unauthorized money from my account. Now they not respond. Be careful with this company... a full investigation is in progress...

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Marie.

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Arkansas
1 review
0 helpful votes
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Great products
November 4, 2021

I love ordering from ebonyline. Every time I order items from I love everything. I promise you no matter what you order you love it!

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Tameca,

Thank you for taking the time to share your positive feedback! It means everything to us!

Maryland
1 review
0 helpful votes
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Bomb wig
November 4, 2021

Love the wig i received from ebonyline (Larissa). I will be purchasing the wig in a different color got some many compliments

Date of experience: November 3, 2021
Ebony l. EbonyOnline Rep
over a year old

Alicia,
We appreciate your honest review. We are glad Larissa was able to assist you with your order. Thank you for shopping with us and being a valued customer!

Texas
1 review
0 helpful votes
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My order arrived on time and the customer rep was very helpful. I'm always getting updates on new items.

Date of experience: October 28, 2021
Ebony l. EbonyOnline Rep
over a year old

Herlisha,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Virginia
1 review
0 helpful votes
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Very helpful staff
October 27, 2021

I messaged customer service about my order and DAEJONNA D was very helpful. She was able to get my problem squared away promptly. I love shopping with ebonyline because the customer service is very friendly and fast. I have never had one problem with them. Not only that each time i purchased from them my items were shipped out the next day. I have been sending my clients to ebonyline to purchase their hair because of this and the prices are cheaper then the hair stores where i live.

Date of experience: October 26, 2021
Ebony l. EbonyOnline Rep
over a year old

Dear Sharelle H,
I'm glad Daejonna was able to take care of your order. Thank you for taking the time to share your positive review

New York
1 review
1 helpful vote
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I love this website
October 27, 2021

I love this website! They have a lot of items you can't get in the regular beauty supply store. They have great customer service as well. They will communicate with you if any issues. My rep Daejonna D was super helpful and replied right way. Shipping is very fast as well. Highly recommend!

Date of experience: October 26, 2021
Ebony l. EbonyOnline Rep
over a year old

Jennifer,

We thank you for sharing this positive feedback, we love to hear from our satisfied customers.

Arkansas
1 review
0 helpful votes
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Pleased with my purchase
October 25, 2021

I have place my first order with EbonyOnline.com and in my haste I selected the wrong shipping option. DAEJONNA D assisted me on correcting this matter and updated my shipping. I am very pleased with the stellar customer service and already have my cart full to make another purchase.

Date of experience: October 25, 2021
Ebony l. EbonyOnline Rep
over a year old

Shayla A,

Thank you for providing your positive feedback. We thank you for being a valued customer!

Maryland
1 review
0 helpful votes
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Excellent Service
October 23, 2021

I've always had good experiences with Ebonyline. Orders have not been delayed and always delivered within a reasonable timeframe.

Date of experience: October 23, 2021
Ebony l. EbonyOnline Rep
over a year old

Dianne,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Alabama
1 review
0 helpful votes
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I LOVE the wigs at Ebonyline! Hector was the best at assisting me with my order. I needed a nice wig for an event and Ebonyline did not let me down. I recently ordered Martina and she is the absolute best wigs I have ever owned. The quality of the wig is phenomenal!

Date of experience: October 22, 2021
Ebony l. EbonyOnline Rep
over a year old

LaToya,

It looks amazing! We are glad you are satisfied with our product.

New York
4 reviews
9 helpful votes
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When you need it fast, This is the place!
October 23, 2021

I love changing my looks and style. After much searching on the Ebonyline.com site, I bought an amazing hairpiece from Ebonyline.com. An Outre Synthetic Melted Hairline Deluxe Wide Lace Part, Order No. ******* It is so fabulous! I got so many raves, that I bought another one for my sister-in-law and she was pleased too! Order No. *******. It arrived quicker than I imagined. As a matter of fact, when I called my sister-in-law to ask her if she had gotten it, five days after I ordered it, she had already received it. This company is my go-to site if I can't find something I really want. For the most part, they usually have it. Customer satisfied. Thanks Hector!

Date of experience: October 22, 2021
Ebony l. EbonyOnline Rep
over a year old

Tonessa,

Thank you for taking the time to share your positive feedback! It means everything to us!

Alabama
1 review
0 helpful votes
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Realistic
October 23, 2021

Looks great on and truly realistic. Arrived very timely. I will definitely make additional purchases

Date of experience: October 22, 2021
Ebony l. EbonyOnline Rep
over a year old

Sharon,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

Nevada
1 review
0 helpful votes
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Best synthetic wigs
October 23, 2021

I've been ordering from here for a few months and i love the wigs. Yes they tangle more than human hair but thats not something that'll stop me from not spending 300+ on one wig, especially since i love switching my hair up.

Date of experience: October 22, 2021
Ebony l. EbonyOnline Rep
over a year old

Ronique,

Wow. Amazing!

Thank you for taking the time out of your day to write us a review.

Texas
1 review
0 helpful votes
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My true opinion
October 23, 2021

This is my favorite place to buy my wigs and beauty supplies (lace tape, wig caps, lashes etc). The prices are the best, and its better than shopping inside the beauty supply store. You can get 2 or 3 wigs from Ebonyline for what you will pay for 1 wig in the actual store, and they even run specials on shipping. DAEJONNA is always available to speak with via email. I'm telling you they are at least worth a try.

Date of experience: October 22, 2021
Ebony l. EbonyOnline Rep
over a year old

Eyquionette,

We appreciate your honest review. Thank you for shopping with us and being a valued customer!

New York
1 review
0 helpful votes
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Awesome!
October 22, 2021

Ebony Online is the best, I always get what I order at a lower price and the delivery system they have is so fast. Of all the hair sites on line, make no mistake, I will always buy from Ebony Online! When I find something that I like I pass it on to friends and family. They love it too!

Date of experience: October 21, 2021
Ebony l. EbonyOnline Rep
over a year old

Renee,

Thank you for taking the time to share your positive feedback. We appreacite you loyal customer.

About the Business

Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!


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