EbonyOnline Reviews Summary
The company generally enjoys a positive reputation for its competitive pricing and wide selection of beauty products, particularly wigs. Many customers appreciate the quick shipping and responsive customer service, highlighting individual agents who have provided effective support. However, significant concerns have been raised regarding inconsistent product availability, shipping delays, and communication issues, particularly during order fulfillment. Some customers have expressed frustration over the handling of returns and refunds, suggesting a deterioration in service quality. Overall, while the company has loyal customers drawn by affordability, operational inconsistencies could impact future customer retention.
This summary is generated by AI, based on text from customer reviews
Fabulous just love this wig this is about my fourth one it looks so natural would recommend this wig
I'm never disappointed with ordering from ebonyline. The wigs always look bomb and I get countless compliments on the wigs! They're timely on the orders and shipping. They let you know when things are out of stock and give you options on how you would like to proceed. Michelle especially is amazing and super helpful!
It's been over a month and I haven't received my package. I paid for 3-8 day shipping. When I tried to track it fedex says it was delivered 3 days after I ordered it which is not true. When I contacted ebony line they said it was nothing they can do. There is no customer service number and the chat box person was really rude. I spent over $100 and got nothing and I'm very disappointed.
This is my first time ordering from them and the service was fast from ordering to delivery. The color of the wig is pretty. The texture is good. This is a xmas gift for someone and I know she will like this as well thank you. Now that I have seen your product I will hope to be ordering again. Thank you.
Cheryl,
Thank you for taking the time out of your day to write us a positive review. We hope to hear from you again soon!
I've been ordering from them for over a year now and I'm always satisfied! Pricing is very affordable and cheaper than my local beauty supply store. Shipping is very fast as well! DAEJOHNA D is awesome and very helpful.
Kalndia,
We appreacite your postive review and we are more than glad to hear you are satisfied with our products.
I have been buying from Ebonyline for years! Always my go to for great wig prices and low cost shipping!
Always arriving quickly and on time!
Great customer service as well! Thank you Hector!
Jennifer,
We are glad Hector was able to assist. Thank you for taking time out of your day to write us a positive review.
Always professional as far as staff and the time they get back to you is impressive definitely my go too.
Talia,
We appreacite the positve review. We hope to hear from you soon!
I love shopping at Ebonyline wig site the service is A1 and they're never out of stock. Dae Jonna D your customers service is Awesome! Thank you for your quick reply and attentiveness. Thanks Ebonyline for making me more beautiful with your glamorous wigs!
Selena,
Amazing!
We are glad you were satisfied with our products. We appreacite you loyal customer.
Love love my hair and was delivered very fast will be ordering again... the same because it works for me
Great Company. Professional and Fast service. This is the only company I order hair from, I no longer have to go into the beauty supply store. DAEJONNA is awesome. She responds back to my email inquiries promptly.
Joyce,
We appreciate your honest review. We are glad Daejonna was able to assist you with your order. Thank you for shopping with us and being a valued customer!
I'm very happy with my wig! Service was fast. If I have any questions Michelle is fast with her response!
Lerise,
Wow! Amazing.
Thank you for sharing pictures with us we appreacite your honest review and we are glad Michelle was able to help as quick as possible.
When you can deliver during a busy time and in a quick time that's great service! I will always order from this company!
Braid,
Thank you for providing your positive feedback. We thank you for being a valued customer!
They have really good wigs for a good price. I would recommend you try out the synthetic wigs. The butta lace units are really good
Zion,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Thank you Hector! I am very pleased with my purchases. Prices are very reasonable and delivery time is fast. Will definitely be purchasing again.
Sandra,
I'm glad Hector was able to take care of your order. Thank you for taking the time to share your positive review!
I am so happy with my purchase, especially for the fast delivery. My order was shipped in two days from when I purchased it. I love this hair. It suits me. Larissa gets a good review from me.
Amazing!
Thank your sharing this lovely picture and shopping with us.
We hope to hear from you soon!
Love the hair got so many compliments. It really fits my face very well. Well order some more in the future.
Alexis,
We appreciate your honest review. Thank you for shopping with us and being a valued customer!
Always a great shopping experience with a variety of units to choose from. If there are any issues with the products, their customer service team such as DAEJONNA D is there to assist. I shop with Ebonyline often because of their prices and fast shipping.
Thank you DAEJONNAD, STILL WAITING ON MY TRACKING INFO THOUGH. NO ONE HAS CONTACTED ME OR SENT ME ANYTHING AS OF YET.
Sharon,
We are glad Daejonna was able to assist you. We hope to hear from you soon!
If you're on the fence this is your sign to finally make a purchase! The shipping was super fast it came in 3 days. Will definitely be purchasing again in the future! Hector was really nice.
Nneka,
We are glad to hear you are our happy with our service and our customer representative Hector was able to assit.
Daejonna responde los mensajes el mismo día y me ayudo con mi problema. Recomiendo la página 100%..
Frances,
Nos complace saber que está satisfecho con nuestro envío rápido y agradecemos el tiempo que se tomó para escribirnos una reseña positiva.
About the Business
Shop your favorite Hair and Lace Wig at Ebonyline.com with lowest price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Valued Customer,
We are happy to hear you are content with our products. We hope to hear from you soon!