EbonyOnlineReviews 828

Companies are only as good as those working. I would like to applaud Larissa who obviously follows protocol and goes the extra mile. In a day when everyone is busy, to find an employee following thru blesses me. She takes her job seriously and it shows that she cares about the customer and the business. 5 stars to her and company.

Great customer service agents. Daejonna D. Was very friendly, helpful, and knowledgeable. Would recommend Ebonyline.com to anyone I know.

The Zury Crimp 24 wig is nice. It does shed; but a spray moisturizer reduces the shedding from being excessive. P.S. LARRISA RECOMMENDED ME TO REVIEW THIS WIG.

DAEJONNA helped change my order with kindness and patience. Excellent customer service care. I will be purchasing more products!

I absolutely love this shop and I really enjoy wearing the wigs I get. Also DAEJONNA D is a good customer service rep who loves help her customers like me with changing the order when needed. Thank you so much!

Had a great experience with their customer service. I will definitely be shopping again purchase more wigs

The wigs are good quality for the money. I often see wigs I like on other sites the go to Ebony Online to find the same wig because I know the price with be less. I love this site. They have great prices on beauty supplies too.

DAEJONNA Was very helpful the process was quick and easy this is my second time ordering from this company the first time was so quick and fast I love ordering here instead of going to the hair store

If you don't pay for signature shipping confirmation, kiss your money and the products that your ordered goodbye. This company will not fill out a claim with the shipping company on your behalf. The shipping company explained to me that a certain amount is refundable only if the sender, which is Ebonyline, would fill out the short claim form. This was explained to Ebonyline. Ebonyline emailed me the message "You have a great day, I will not be filing a claim at this time." They don't care about their customers at all.

This is a trusted business to buy hair from is very professional. They respond to emails and will update you on your package arrival every chance they get! Thank you DEJONNA D for helping me along the way!

Every time I order from ebonyline, I always get exactly what I ordered and the best customer service! Thanks Larissa for reaching out! Order #*******

Thank you Ebonyline for easy shopping on your website. Thanks DAEJONNA for great customer service! I am always happy with my purchase and with the selections you have.

Came quick, super easy to find what styles i am looking for, and love the prices. Don't wait, order now.

Hi everyone! This site always has the latest drops on synthetic wigs. I always receive my packages on time as well!

Excellent service! I had no problem during the entire process! I always find unique hair that is nowhere else. I know if I had trouble Larissa would have been more than happy to help me! Thank you!

I shop online here frequently. Any questions I have I get a prompt response. Larissa has great customer service! My last order# ******* was shipped fast!

-Jamika Weaver

This is by far the best online hair supply ever! The service the prices and oh boy the deals on such fabulous units in amazing styles, plus you get onine help as you shop and prompt customer service if you have any questions the service and delivery are fast and easy, what more can i say, except i love this place!

I ordered 3 wigs from this site and was contacted immediately about one being out of stock. I need the wigs in time for my anniversary dinner and DAEJONNA D adjusted the order so that I will get the items in stock on time. The proactive communication was great and so far, so was the customer service.

I found the site by looking for a specific wig. I heard of Ebonyonline before. I thought the prices were great and not that they were too good to be true I just thought they were reasonable prices. The first order placed I canceled due to being overcharged for shipping. If you have to modify something like your address, telephone number or even credit card information the page seems to revert back to a setting for a higher shipping cost and you may not catch that before you click the confirm button. Also they may have coupons listed on their site but they won't be working.

So on my second order I decided to order 3 items and was excited to receive them in the mail. However, six days after placing my order I received an email stating my order had been modified because one of the items was unavailable. I was disappointed because essentially I ordered an item that was listed on the site as in stock and it was actually out of stock. But at the end of the day I thought hey, I'll just wait for my other things to arrive. After about a day or so I realized I still did not have a tracking number. I went ahead and reached out to customer service and I was told they had not shipped anything because they were waiting on me. Nowhere in the email does it state that I need to respond, that they need an OK etc. if an order has been "modified" that means the order should still be able to ship and a refund given. These people need to work on their customer service even when I was communicating with the rep via bear chat it was like I was communicating with someone that lacked logic and basic communication skills I will not be ordering from this company again.

I ordered three wigs. The wigs are horrible. Nothing like the pictures on line. The return policy is crazy. The way it is set up is you can't take the wig out to see it. It has to be attached to the the box which mean you can't see it. I am so angry. These wigs are horrible. To me two of the wigs look the same in different packages. Ladies this is a true review trust me do not buy from here. I gave it two stars because it was shipped in good time. To bad i hate the wigs