• eBay

eBay

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

eBay has a rating of 2.21 stars from 4,919 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about eBay most frequently mention customer service, negative feedback, and credit card problems. eBay ranks 196th among Auction sites.

  • Service
    816
  • Value
    742
  • Shipping
    700
  • Returns
    662
  • Quality
    699
Positive reviews (last 12 months): 6%
Positive
16
Neutral
7
Negative
243
516
See all photos

What reviewers want you to know

Positive highlights

  • Also did get a customer service number for help needed.
  • Read our review of eBay and see how this online auction site can help you make some extra money.

Critical highlights

  • Especially if the buyer showed proof that they fought to get answers from the post office.
  • Very poor customer support if you can even reach anyone at all.
How would you rate eBay?
Top Positive Review

“True pioneer”

Imrul A.
1/6/24

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business. Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons. By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Top Critical Review

“Counterfeit Automotive Parts”

R F.
2/19/24

The nations #1 online source for buying and selling counterfeit automotive parts listed and sold as genuine. No other online company even comes close to eBay in this department. They invite fraud with open arms.

Reviews (4,919)

Rating

Timeframe

Other

Reviews that mention popular keywords

post office (54) customer support (78) bank account (47) customer service (574) credit card (78) auction site (29)
Thumbnail of user lynns1033
6 reviews
11 helpful votes
June 22nd, 2022

Ebay is my favorite shopping website for my jewelry making supplies and gemstones. There's so many different sellers who have exactly what I am looking for. Most who sell via auctions so I can get what I want at really good prices.

Ebay has literally everything you could want and if you comparison shop, you'll find it at reasonable prices or win it in auction.

Products used:
Conch Shell ring

Value
Shipping
Quality
Thumbnail of user mymyf1
3 reviews
2 helpful votes
March 27th, 2022

I love Ebay wen it comes to buy electronics! I recive my phone in 10days and is in really good condition!

Service
Value
Shipping
Returns
Quality
Thumbnail of user hadleec
2 reviews
1 helpful vote
July 5th, 2022

I love eBay, thanks to this site I was able to finish my repairs as it has fast shipping and easy to find what I need.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamesr127
5 reviews
68 helpful votes
April 5th, 2021
• Updated review

Ebay's Customer Protection Policy is very good. They are very aggressive at protecting their customers from fraudulent buyers & sellers: (for example - item/s not as described, defective items, late delivery/no delivery situations etc). As a buyer, I've had to contact their customer service dept. four times in the space of approx. Six months. They've always compensated me accordingly. Kudos to them for maintaining such a secure, stress-free marketplace.

Increasingly more fraud on Ebay
November 28th, 2018
• Previous review

I've been a member since: Oct 08,2003, and have a (243) 100% positive feedback rating. However, I'm finding that buying on Ebay is becoming more and more of an unpleasant experience due to the increasing fraud.

In one instance, I spoke to TWO Ebay CSR's (called in twice) BEFORE I made a "buy it now" purchase, to have a seller/listing investigated because something didn't seem right. The price for the item listed was way too low.

The CRS's assured me that it was safe to go ahead and make the purchase despite the sellers reviews. Naturally, I never received my order. The tracking # provided by the seller showed that it was apparently "delivered" to a totally different province! Many other buyers were complaining about the exact same thing. Ebay does nothing towards providing the buyer a good will gesture for all your frustration and inconvenience.

As far as I'm concerned, they're going downhill fast.

Thumbnail of user sarahb2443
1 review
1 helpful vote
March 2nd, 2022

Got my necklace chains on time. Actually, I got them two days early. I've NEVER been so happy! I don't know or understand why people are saying the positive reviews are fake and why people hate EBay so much. I took out the 18 in chain and so far I'm making good use out of it. And a helpful tip, if you are looking for something on EBay. Look on the images about the product to see if there's more proof if the product decribed as it says it is, otherwise, it could or might be a scam. That's first thing I did when looking for the necklace chains. And I got the correct one too. :)

Tip for consumers:
ALWAYS look for more images of the product before buying anything, so, there is proof the product as described as it says it is. Otherwise, you could or might possibly get scammed.

Products used:
Necklace chains

Thumbnail of user katrines3
2 reviews
0 helpful votes
January 17th, 2020

I was shocked to see eBay has bad reviews, I have been doing business with eBay for over 20 years without complaining, it's actually fine, and they are okay, not below average.

I have been both upset and satisfied with selling and buying. Honestly more satisfied than unhappy!

Give eBay another chance. I did and the benefits are real.

Thumbnail of user nidars
12 reviews
6 helpful votes
June 14th, 2023

Love the concept. I can literally find anything here. Even some very vintage stuff. And the auction mode helps to reduce the price a little bit.

Thumbnail of user gabrielf164
4 reviews
0 helpful votes
December 27th, 2020

It's actually the best when it comes to discounts and offer during holidays, as I have some spare time to use to shop online and eBay got the best offers that I could find during the holiday season.
Thanks for the good service, just keep it up.

Thumbnail of user mayl16
8 reviews
5 helpful votes
May 14th, 2021

I m using eBay for almost 20 years. A Trusted agent for both seller and buyer. Especially after I have many transactions on the site I became their eBay concierge member meaning if I need customer service I don't need to be on long hold. They will answer calls in mins. It's safe to purchase or sell on this site. Their rules are clear in writing and they follow up every of my concern. I will keep bidding and buying on this site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns11867
10 reviews
10 helpful votes
May 24th, 2023

They are great people to deal with I highly recommend letting these people help you they are very nice and I will be dealing with them again and buying more from them EBAY - dixieoutdoors or The Tackle Spot in London, Ky it the same store very nice people to deal with give them a shoot

Tip for consumers:
There a small shop but have a lot to offer

Products used:
Shimano poison Andrea rod 7'3 m/h rods

Service
Value
Shipping
Returns
Quality
Thumbnail of user rayb678
1 review
0 helpful votes
October 4th, 2022

I purchased LeafBlaster PRO on EBAY and self installed to solve a pine needle gutter problem. Easy install and very pleased with results.

Tip for consumers:
LeafBlaster PRO will keep pine needles out of your gutters. Easy self install for those handy with tools.

Products used:
LeafBlaster PRO

Thumbnail of user richardd2322
2 reviews
4 helpful votes
June 1st, 2022
Verified purchase

You will find that ebay has a new feature on returns, no more paying for packaging fussing with tape. Just drop it off and go... drop box feature... drive up, toss it in and done. Expecting a delivery but also return something or not happy about? No more rude customer service reps or playing phone tag transfers. Just hand it over to the delivery guy it's like swapping it out. No fuss no questions done.

Tip for consumers:
Easiest returns now more than ever

Products used:
Same new one lower price

Thumbnail of user glennw131
6 reviews
8 helpful votes
February 4th, 2020

After 18 years on Ebay I have a rating of 1476 perfect 100% both a buyer and seller.
However, I've learned some hard lessons along the way and run into a few scammers both as a buyer and seller.
In general though, Ebay has gotten much better and providing prompt and accurate help when I phone them.
Fact, I now do much of my buying on Ebay because my experiences with Amazon packing, delivery and defectives has gotten worse. Amazon now ships even delicate electronics in paper thin plastic bags.
As a seller, there are several things I ALWAYS do to avoid problems from buyers:
1. I post ACTUAL PHOTOS of the sale items.
2. If it's a device that has any chance of being defective, I test it BEFORE listing and post proof of testing.
3. I pack EVERYTHING as if a delivery person might end up throwing the package like a football.
As a buyer I' recently encountered a new seller scam:
1. Seller quickly posts tracking number number to make you think your purchase is on the way.
2. When package arrives, you find a very inexpensive free gift but NOT THE ITEM YOU PURCHASed!
3. I reported this fraudulent seller to Ebay and they stopped the sale of the laptop computers.
4. After this incident I reviewed MORE of the seller feedback than I had originally scanned and found comments indicating that this seller had done same thing to other buyers. Thus, I learned a new lesson: READ MORE NEGATIVE FEEDBACK BEFORE BUYING or to use a very old cliche "HASTE MAKES WASTE."

Thumbnail of user kirah27
1 review
1 helpful vote
October 10th, 2021

I have not found a site that has more of a selection for cheaper, not even Amazon can beat it! I recommend it to everyone. For some reason they got a bad rap I think because in the beginning a few people did not get their items but I have not had a problem in over a decade. I get everything that I pay for and eBay is very aggressive at going after sellers that are not legitimate

Products used:
Shoes, essential oils, perfumes, jewelry, makeup.... Anything and everything you can think of that a girl would use

Service
Value
Shipping
Returns
Quality
Thumbnail of user traceys274
2 reviews
0 helpful votes
December 25th, 2020

While it is possible to find some irresponsible Seller, for the most part, this is an awesome site if you are looking for a collectible or antique. I have been a buyer since 2005 and have gotten wonderful deals and rare antiques from this site. I have also found some amazing international Sellers of rare German Christmas collectibles. And the Sellers that reach out to you and offer a great deal on something you have "watched" is a great option I often accept. I would agree with some of the comments about the ability to reach the Ebay if you do have a problem, hope they remedy that. From this Buyer, I love the antiques I can find. Thanks to those awesome Sellers!

Thumbnail of user imrula
12 reviews
3 helpful votes
January 6th, 2024

I can't say something bad about the ebay because back in the day it was a pioneer marketplace for e-commerce business.
Many people in the beginning of 00's started their business from the ebay reselling different stuff, exchanging products or just bargaining with people. I'm thankful to them that I was one of those who started business on this platform, cuz it has taught me many valuable lessons.
By the way, if you want to obtain some stuff you can also visit it as a customer, prices are affordable.

Thumbnail of user haris14
1 review
3 helpful votes
May 27th, 2020

Helps small businesses & individuals trade... much needed platform.
Great customer services available through lock down.
Appreciative of both buyers & sellers.

Thumbnail of user glynisg3
2 reviews
35 helpful votes
June 1st, 2020

I'm thinking as I'm writing about the pros and cons. I've been a seller and am currently a buyer on EBay. Hands down it is a buyers market currently; a plethora of sellers with wonderful items selling at below market rates. The sellers that I buy from are professionals from small to large businesses. I always agree with reading feedback before you buy from a seller. I'm not sure how sellers are enjoying the market, but I will find out soon enough. Again!

Thumbnail of user bearleyt
6 reviews
16 helpful votes
June 16th, 2022

Though selling stuff here may be difficult, at least this site, you can find like, literally everything! Even I had my stuff shipped here, and as long as you use this site with an account without any hassle, no problems! Well, you get what you buy, right? And that's that.

Tip for consumers:
Be sure to READ the description carefully when buying something with a smaller price! I wouldn't whine and complain about changing your mind if I were; what you get is what you buy, I guess...

Products used:
A variety of products, literally!

Service
Value
Shipping
Returns
Quality
Thumbnail of user eugeniak24
3 reviews
1 helpful vote
June 27th, 2021
Verified purchase

I bought a fake PDM Cassili and needed to return. Customer service center assisted to get me full refund! Due to multiple complaints about authenticity that seller left ebay and now successfully selling fakes on mercari. EBay policy helps to protect their buyers!

Service
Value
Shipping
Returns
Quality
Thumbnail of user givib1
2 reviews
1 helpful vote
April 8th, 2022
Verified purchase

I personally love Ebay, great UX/UI and possibility to buy variety of the products. Customer service is awesome.

Service
Value
Shipping
Returns
Quality
Thumbnail of user micheller376
5 reviews
21 helpful votes
May 8th, 2022
Verified purchase

From car parts to plants, I buy everything from eBay and have never had a problem and the prices are great. Returns are easy and usually paid by the seller although not always. I had a problem once with a seller but eBay took care of it right away.

Will continue to shop with eBay.

Tip for consumers:
Check to see if seller pays for shipping and returns. Also check each sellers return policy before making a purchase.

Products used:
Shirts, purses, car parts, scale, phone, diet pills, laptops, and more.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronc798
1 review
0 helpful votes
November 22nd, 2022

I had wrote a review about eBay and how they handled my account poorly. I got a hold of someone else who corrected everything and returned my overcharged amount to me! Now that is good customer service Too bad I had to talk to a lot of people to get it done...

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissas1351
4 reviews
2 helpful votes
February 2nd, 2022
Verified purchase

I've been buying and selling on EBay for 20+ years. When I first started selling, digital cameras weren't widely popular yet, so we sold without pics. We had to describe every item in minute detail. So that gives you an idea of how long I've been using EBay.

The past few years, I mostly start selling in the fall, to make extra money for Christmas. I have to say that using the phone app makes listing products so much easier! I used to have to help others get started with selling because it was more complicated. Now, with the app, it's all self-explanatory. Anyone can do it! And the fact that you can add up to 12 pictures means you don't have to spend as much time describing things in minute detail.

Now, there will always be people who will complain.
People don't like the fees. Well, then don't use EBay. I mean, of course you're going to pay fees. It's a company that is looking to make money, but it's a reputable company that can also help you make money.

Now, as a buyer, I have to say that they've improved on their customer service over the years. If I get a product that's not as described, I contact the seller and if they don't resolve my issue, EBay steps in and gives me a refund. Honestly, I use Amazon as well. But EBay is my go-to if I'm looking for something that's older, or unique. Or things like used clothing and shoes. Last year I found a pair of expensive hiking boots I loved on the brand website, but they were $140. With some patience and diligence, I found the same exact boots listed as excellent condition for $40. I got them and they were brand new. So EBay saved me $100!

Definitely recommend EBay as both a buyer and seller!

Tip for consumers:
I always change the sort to “lowest price first” right off the bat. Watch for free returns but don’t discount a good looking product that doesn’t have free returns, because it shows up not as described, you can still request a return.
As far as selling, use the app and it’ll take you right through the process. And get great pics of your item, as many as you can, from all angles. People rely heavily on pics and the more, the better!

Products used:
Boots, old issues of magazines, a beanie, DVD sets of old TV series, a CD, many books.

Service
Value
Shipping
Returns
Quality
Thumbnail of user christosb1
3 reviews
2 helpful votes
November 9th, 2021
Verified purchase

You may lose your money from a local shop but never from eBay!
Also their support system is very helpful.

Tip for consumers:
Always make a account and preferred method is PayPal

Products used:
Technological products

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Buy and sell electronics, cars, fashion apparel, collectibles, sporting goods, digital cameras, baby items, coupons, and everything else on eBay, the world's online marketplace

How do I know I can trust these reviews about eBay?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about eBay?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business