eBay AU

Fraud sellers on eBay and eBay not help buyer
Be careful and PayPal the same no protect buyer try Afterpay

Private seller selling an one off item is a rip off. Selling an item less than $300 and charged me $40 selling fees
13.4% is really a rip off

EBay sells fake items and when they were told that this is an obvious counterfeit on their site given the reasons why (for example) even showing them pictures of what a real Balenciaga clasp looks like and a fake one they assure you they will look into it a week later the item will be sold on auction... As a seller they are a nightmare you are given different opinions and advice by every different customer service agent they have I was recently told that a below average seller judgement given to me would not incur any penalties as I was now above average seller... Yeah I just sold a bag and I was charged 20% off by eBay instead of 14% when I spoke to the incompetent customer service agents finally number four told me that there was nothing they could do and I had to wait three weeks before my now above average seller performance was registered... I had spoken to 3 different people over the last two weeks about this actually incorrect judgement and was assured every time 'do not worry there will be no penalties' when I told this to the agent today he said well if you were told that I'm sorry but there's nothing we can do... I have discontinued all my listings with this criminal organisation and it's laughable Customer Service

I ordered an item from eBay Australia. The item was technically faulty. I complained to eBay, they send me a return sticker to send the item back to the seller. The item was in transit for more than 30 days as to the Corona Virus delays.
The fraudulent seller complaint to eBay and got the money on halt for the faulty product. Now, I do not have the item as it is lost in transit and lost $199 for the item that eBay refunded to the phony seller.
The eBay customer service could not understand the situation.
I will never purchase anything from eBay again. For years, I purchase items from Amazon and have had no difficulties if something goes wrong. Never again, eBay! I learned my lesson. The customer service of eBay is miserable.

Do not use eBay. Their customer service team is of a very low standard and do not offer any help after multiple requests to do so. I have struggled for months to get the simplest of problems solved and they do not seem to have any sense of care for the business that keep their website running. I am frustrated beyond belief and disappointed with how I've been treated. I will not be working with eBay in the future and I would advise you do the same.

Kind regards, Joyforwomen.

Don't buy from EBay a toilet seat that was $35 US ended up costing me $125 plus and extra $5 currency exchange fee from my bank. EBay is not transparent about the cost of purchasing its items

In recently year, the ebay cust service is very very bad :(, ebay doesn't know what is call the cust service. I don't know the staffs have been trained before start work. They are not willing to help, I have given so much information, but they did not read and keep asking the issue I have, this is showing lazy, and then end up they told me to deal with seller myself! Of course I have contacted seller before but they no response, so I get ebay involves, but ebay wanted to click out the ball- problem! Ebay only knows to receive the 11% of fee, but no willing to help!

EBay is amazingly hard to contact. All their numbers are disconnected and emails are non existent and non replyable. It's a labyrinth of a circle. They are the worst. My credit card details was stolen and was used the next day by PayPal to which I don't even have an account for. Please report them to Fair Trading and NCAT. All up they stolen $500 dollars.

As a seller there is more than 1 way to prove you sent a item that you have sold. But hey if that for whatever reason that tracking number isn't working you will have eBay stealing money out of your account to refund a buyer. So you have given away your item and paid eBay to sell it and paid the freight. Just because freight maybe a little slow during these times something a seller has no control over. Even when things do go ok their seller fees are a total rip. As a seller my advise is to keep away from eBay.

Got ripped off by seller and eBay only giving partial refund for faulty goods. EBay did nothing to fix the situation and simply agreed with seller. This even after a customer service person agreed to full refund. Taking case to Fair Trade NSW.

Contacted few times for the same issue, I really sick of online chat with the Ebay agents, these Indian team cust service really no helping to solve the issue. Each time spent 20% of time to text me meaningless' talk, but no go to find the answer and asking are you connecting?, sometimes I awaiting their answer, but agent just ended the chat session. I found they lack of knowledge of what ebay's terms and promotions. After I given the link then just copy what the rule said, of course I read it before I contacted, then if you want the agent to explain and confirm the term that you don't understand, the agent could not explain to you. So which their own staff does not understand their own ebay's rules. NO knowledge, NO training...

This is an eBay store. Shame I can give cero starts. I bought a Nike Air Jordan 3 Cement from this seller on eBay. The seller advertise and charge his shoes as original Jordan. The seller asked me to do the transaction out of eBay to avoid the percentage that the seller has to pay to eBay. I didn't accept and paid the shoes. The shoes are fake, I approached to the seller and wasn't willing to do any agreement. The seller said they are original and didn't provide a convincing prove. The sneaker, clearly doesn't meet Jordan's quality. I had to ask eBay to step in. Take care, don't waste your time.

DON'T BUY FROM THIS SELLER... loove_home! I bought a child's toy from this ebay seller on 26 and it never came. Ebay said it had never been shipped. After many contacts with seller they responded telling me they sent it with Fastway Couriers. Fastway have never had consignment from this seller. I demanded to ebay to take them off their website because their dishonest, have bad business ethics and totally unreliable. I doubt ebay will ever listen to the complaints of the buyers.

UPDATE: The customer has left posotive feedback on my page, details fast service, great packaging and item exactly as described. These CROOKS at Ebay are still holding my money for 30 days. DO NOT SELL WITH EBAY.

Ebay Australia is the most unethical bunch of crooks on the internet. I will never sell with Ebay again, they withhold your money for up to 30 days and keep in ransom in case the buyer "Isnt Happy" after a few weeks. What an absolute joke. Ebay owes me over 3k worth of sales, I am given release dates for the funds which are a month away. The buyer is absolutely content, we have been in communication, registration of devices transferred to new buyer, buyer is using them, order had tracking, buyer sent me email thanking me for the package and the extra gift I included. The buyer has been absolutely great, top bloke. Ebay on the other hand are absolutely unethical and just play god with peoples hard earned money. Im sure they just hold money to make interest on other peoples profits. Ebay is pretty much just a drop shipping scam now, all good sellers have been pushed out. You buy products advertised as local, which come one month later from Chinese suppliers. Real sellers like me get no respect. CROOKS

I buy for disabled clients, So a high volume buyer. I have been getting a lot of damaged broken or in some cases not even sent items, No Tracking. I open disputes with Ebay. THEY STATE I HAVE ABUSED THEIR SYSTEM, Not allowed to dispute purchases and Suspended me. They refuse to give reasons to why now. With so many other places to get DO NOT ALLOW EBAY TO RIP YOU OFF

I signed up and verified, bought a couple of things then later linked my PayPal then created a post to sell a few hats of my own design which seem to be ok. The next day they permanently suspended my account without an explanation and said their decision was final. Absolutely disgusted in Ebay on what they did unnecessary and UN-Australin. I am no longer allowed to purchase on ebay so I will make it my life aim to expose these crooks for what they are as my belief is that other businesses that sell similar products hold the power to what should be rejected by someone to complain and have you, a new comer suspended for no real reason. I used to rave about ebay now its not even worth spitting on, we need another fairer system that does not discriminate, co hearse or abuse their position in favoring another. Ebay you are like an organized syndicate like an on line mafia. Same on you.

EBay has gone from good, to bad, to awful.

To start with it was good for both seller and buyer, then it started getting worse for sellers with the final value fees added in (listing fees were eventually removed however final fees are much higher)

Then the selling final value keeps going up to what it is now near 11%. Then PayPal takes it's cut, another 3%

So you have to inflate your prices just to cover this, which in the real world, no buyer is prepared to pay so selling on eBay isn't worth your time (unless you are selling stolen goods or have the market cornered)

Now it is even bad for buyers with eBay plus coming in, no more discounts unless you pay for them (wtf)

On top of this they have removed free / no final fee weekends and promotions for many months now for selling.

I really cannot wait for Amazon to become a better presence in Australia as eBay has had Australia for far too long and Amazons customer service is 1000 times better.

I have left greengadgets negative feedback for 2 items and eBay has removed my feedback. I also noticed that other negative feedback gets removed. Green gadgets are dishonest they sell faulty products. EBay is supporting dishonest sellers. I left negative feedback instead of getting a refund because I was not at all happy with the sellers lies. They state that every device is rigorously tested before selling if that was true I would not have received a faulty device. Another device was sold with a battery that did not perform well and did not hold charge for a full day with minimal use iPhone 6. Avoid eBay as the whole feedback system is corrupt as eBay removes most negative feedback.

Sold my guitar as lost my job. Buyer in U.S. received my guitar on 25 March. Very happy with purchase. Ebay states new sellers will have their paypal money released 24 hours after buyer receives item, or 7 days after. Thank you Ebay for playing "god" with my money - over 2 weeks LATER. Out of work, and Ebay released my money only today 10th April. I asked for special empathy due to my position... NO! Ebay, no other company could refuse a persons right to THEIR money like you. Disgusting. On 25th March - my sale was AUD$4700. 00... due to failing US$, today 10th April just AUD$4290. 00 CRIMINALS! Seeking legal advice!

I purchased an electrical appliance from this company and though it was advertised as Australian it arrived with a Chinese plug. I emailed the seller and they then sent an adaptor. The power on the appliance came on and the on light lite up but the machine did not perform its function. I wrote to the seller they said supply a video I did that and then asked for a refund nothing but silence another complete con.

One_stop_stamp_shop aka dipstick, this eBay seller constantly for years now has been using shill bidders to push up the business selling on eBay. They are thieves and crooks. BEWARE ANY EXPENSIVE STAMPS THEY WILL SEND IN SHILL BIDDERS TO PUCH UP THE PRICES.

If you are thinking of selling on eBay. The answer is simple... DONT! Had an issue with a buyer, eBay were on the buyers side. The buyer claimed that the item was "damaged" when it arrived, but it was obviously tampered with, they then turned around and changed there mind and wanted to return the item ($208.95), which eBay then took the funds off me without even hearing my side of the story, they gave me a deadline to have the matter sorted and if it wasn't sorted (even if that meant that the buyer wasn't replying to me) they would allow the buyer to keep the item and give her the full refund amount of ($208.95), also, then charge me a further $25 for having to intervene! I am yet to solve this matter, eBay are not bothering to assist me with this and I have just found out the buyer is a scammer who goes by several different names (yet eBay still do not care)
DO NOT GET SUCKED INTO THIS SCAM.
Not to mention, they charge you 10.9% of each and every single item you sell (which was not clear from the get go) they advertise as "list 40 ads for free"... forgetting to add the part in where once it sells they will charge you 10.9% + charge you for the postage fees also...
I know I am not the only person who has had a problem, let's hope eBay can be shut down once and for all!

I am a new AU ebay buyer, but I will never buy from them again. Be careful if seller is claiming she sells Royal Albert - Made in England. She normally sells in full set. Remember do not give her deposit and cash because she will not refund to you until you negotiate over a month! Please read below:

I recently bought from a seller in Ebay Australia for a set of royal albert old country rose coffee set. Before I made payment, I emailed the seller asking the condition and quality of the products. She confirmed they are brand new, no chips, no scratches, new and never used, and also they are classified as first quality ( the quality only sells in department store). Therefore, I trusted and paid the seller. On the day I picked up my goods as she requested, she wrapped all products for me and I only checked a few pieces. I made a big mistake to pay extra $150 deposit for other products as I over trusted the seller at that moment. Unfortunately, when I got home, I found the products are in poor condition and they are suspected as second quality. Some china with chipped handle, scratches, used and also many marks underneath of the backstamps. Also, a cup has a backstamp printed as ROYAL ALB' Bone Chin', missing the remain letters, a letter A is fall apart from the word CHINA, marked with gold pen aside. (See picture) They are really not as description from my understanding. I send my pictures to a UK antique and collectable china shop, they confirmed a plate with a different shape in the set, also the backstamp maybe scratched, so the letters are missing. Google the links for the classification of first and second quality. Must check the backstamps and justify with your own knowledge.

Of course, the seller refused to return, refund and exchange, she said the products are as description with no issues. She also denied to pay back the deposit I made to her at the beginning. She was rude and unhappy. Luckily, I kept all emails to proof I overpaid her re the deal.

At first, I tried to get Ebay to help so I raised a dispute via Ebay, but they only replied the products that I bought are not under the 'Guarantee Money Back Scheme' and so they simply closed the dispute. I reported the issue to ACCC and re-checked with Ebay (Live Chat) and contacted my card center to help. At the end, Ebay reviewed the issue and told me that they actually created a guest account via Paypal to protect their customer, and so I could contact Paypal for a refund after investigation. After the full process of dispute, Paypal and card center helped me to get the refund of $310 once I returned the china.

The seller at first broke her promise and refused to pay back my extra payments. Now, my cash and ebay order are refunded.

Be careful when you are trying to buy Royal Albert, Wedgwoood, Waterford from online shop. Seller will try asking you to pay by cash as claimed that she doesn't know how to use Paypal. Actually she is very professional in all Ebay and Paypal's policy!

According to my experience, seller would ask you to buy in full set for a lumpsum of profit. She would emphasis her products are never used, new, brand new and perfect. She claimed she is in a retirement and moving to country side soon, I paid cash to her due to my sympathy but I expected the products are in good conditions too.

She has many stocks and claimed they are made in England, 1962 designs that she bought in 1990s. She said she never used the products and they are brand new...

I would say, not all seller like this one. I found 2 local sellers are very trustful, but they don't sell many old royal albert.