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  • eBatterys.co.uk

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Overview

eBatterys.co.uk has a rating of 2.91 stars from 35 reviews, indicating that most customers are generally dissatisfied with their purchases. eBatterys.co.uk ranks 68th among Laptop Batteries sites.

  • Service
    1
  • Value
    1
  • Shipping
    1
  • Returns
    1
  • Quality
    1

What reviewers want you to know

Positive highlights

  • I ordered a replacement battery for my Samsung tablet at a cost of under half I saw anywhere else on the web.

Critical highlights

No critical highlights yet

How would you rate eBatterys.co.uk?
Top Positive Review

“Large choice of Asus products, very reactive customer service”

Rob S.
5/24/17

I ordered a very specific Asus adapter that couldn't find in Europe or the US - and even Asus didn't have in stock. I eventually found what I wanted with this company. They have an amazing array of Asus items. They replied very swiftly to all my email requests and questions. The delivery (from China) was said to take 10 days - and it did, not a single day more!

Top Critical Review

“Terrible Company”

a M.
3/26/22

Ordered 6 batteries urgently for an ongoing boat refit Very clear re urgency of delivery 3 weeks later they're still not delivered we had to purchase elsewhere They finally replied - insultingly asking if we'd refused delivery. Dur... of course not They said they'd resend. I said no as they were too late and the work was done. They tried to insist on redelivery. I said no as the boat is now moved and out at sea. Frankly having read other reviews I'm glad as their products sound dangerous - burning out, fires, shorting - which on a boat is just a no. Waiting on refund that I had to get really stroppy to obtain. I wait to see my refund. No phone contact. Unworking 24 hour e contact. Slow to respond. Don't listen. Awful awful company. AVOID! Can't leave a zero rating which is what they deserve..

Reviews (35)

Rating

Timeframe

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Reviews that mention popular keywords

replacement battery (3)
Thumbnail of user am1007
1 review
0 helpful votes
March 26th, 2022

Ordered 6 batteries urgently for an ongoing boat refit
Very clear re urgency of delivery
3 weeks later they're still not delivered we had to purchase elsewhere
They finally replied - insultingly asking if we'd refused delivery. Dur... of course not
They said they'd resend. I said no as they were too late and the work was done.
They tried to insist on redelivery. I said no as the boat is now moved and out at sea.
Frankly having read other reviews I'm glad as their products sound dangerous - burning out, fires, shorting - which on a boat is just a no.
Waiting on refund that I had to get really stroppy to obtain. I wait to see my refund.
No phone contact. Unworking 24 hour e contact. Slow to respond. Don't listen.
Awful awful company.
AVOID! Can't leave a zero rating which is what they deserve..

Tip for consumers:
Just avoid

Products used:
Cordless drill batteries

Service
Value
Shipping
Returns
Quality
Thumbnail of user dwaned
1 review
0 helpful votes
August 4th, 2019

Still waiting for my invoice so I can obtain a RMA. This company should be prosecuted for fraud. Selling news batteries that are out of dismantled equipment. If you have had the same experience as myself, bad battery and no response, and paid through PayPal, then paypal should stop accepting payments from this crowd. Harass Paypal, they should be liable for authorising this company's purchases without checking their validity.

Thumbnail of user kr4460
1 review
4 helpful votes
May 4th, 2017

Searched for a battery for my tablet, found this "UK" site at similar price to others so ordered. Only mail I got was from Paypal regarding a Chinese site. Alarm bells. I tried contacting, no response. I tried to cancel, no response. Tried claim through paypal only after this & only through paypal do i get communication telling me to be patient an wait another 5-12 days.
I would not recommend to my worst enemy...

Thumbnail of user joshe17
1 review
7 helpful votes
November 8th, 2017

They say they post from UK but in fact they post from China.
They sell products claiming to be new, but are either used or fake.

AVOID AT ALL COSTS.

I am struggling to get a refund of £25 and they are just awful people. I wish I could shut their site down, lots of similar comments from others on the net.

Thumbnail of user christopherd64
1 review
6 helpful votes
March 8th, 2017

I placed an order with this vendor on 13 Feb 17. On 21 Feb 17 I asked where my good were... no answer. On 28 Feb 17 I sent a more fulsome message asking when I would get my goods... no answer. Trade with this company at your peril.

Thumbnail of user carmelw2
1 review
1 helpful vote
January 17th, 2016

Having carefully selected a battery using the correct reference number listed on their website, I ordered a replacement for my laptop in November 2015. Mid Jan 2016 - it took ages for a battery to arrive and when it did it was the wrong one. Since then I have emailed photos of their battery, my battery and my laptop - loads of excuses but no sign of the missing battery or a refund.

I have heard every excuse under the sun and come to the conclusion that this is theft.

Do not buy from this company - they will rip you off.

Thumbnail of user anthonyb188
1 review
4 helpful votes
December 18th, 2017

Buy from anywhere else other than this company. They claim to be a uk based company but when batterys arrived from China were faulty. Ebattery were not prepared to honour there warranty without sending batterys back to China at purchases cost

Thumbnail of user likal
1 review
5 helpful votes
July 31st, 2017

Didn't receive my order and i'm still waiting on a reply fro these people... Don't waste your time!

Thumbnail of user davidh427
1 review
3 helpful votes
November 26th, 2016

So all I have ever had is a confirmation of payment from Paypal
No email confirmation, no confirmation of dispatch, no communication
Sent email to enquire where delivery was after 14 days. Still no communication
Sent email to cancel still no communication
You make your mind up!

Thumbnail of user lizb64
1 review
1 helpful vote
July 9th, 2016

The website has a Portsmouth Uk contact address, it also has a Union Jack - when you order what you think is a genuine Dewalt drill battery you don't get an email confirmation.
Then you have to try and chase up why and where your purchase is, only to find out its from China and what the website says is quick delivery really means 25 days.
When the item does come it's no surprise it's not a genuine item, so then you have to pay your own postage back to the Portsmouth address - they promise a refund but don't give you one. I'm currently using PayPal to try and get my refund.
What a hassle! Keep away from this company- don't get mugged like me!

Thumbnail of user alanc71
1 review
2 helpful votes
April 29th, 2016

I ordered a replacement battery for an HP Pavillion laptop. They delivered a battery that was clearly old and used. It was grimy and scratched. It was also old; the manufacture date was July 2013. The packaging was clearly an old and used as well.

Thumbnail of user constantinem1
1 review
2 helpful votes
October 19th, 2014

I bought a pair of batteries from ebatterys.co.uk: for my Makita 18V cordless drill in November 2013 and I paid $127. From the beginning the batteries performed very poorly and after six months and little use they failed completely. I contacted "ebatterys.co.uk" and they asked me to send the batteries to China for repairs. Post Canada would not accept lithium-ion batteries for shipment.
(The original makita batteries are still going strong after eight years and countless recharges)
It is a scam company and you not buy any batteries from them.

Thumbnail of user josephs109
1 review
1 helpful vote
July 20th, 2015

I ordered two Canon Batteries for my Camera in April 2015.In the advertisement it is described as genuine Canon Batteries. I paid around 27 pounds for the batterries Sure they were shipped in time and arrived in UK.
When the batteries were charged, they did not hold ANY charge at all. I referred them immediately to the Customer Service who advised me to ship them to China by post and to have the refund. The customer service even gave a reference no. For returning the batteries by post. So I posted them which cost me an additional 5 pounds and enquired about my refund. I even showed them a receipt of my posting but they told me that they have never received the batteries. They are not replying anymore. I lost quite a lot of energy and money chasing them but I must say that they have scammed me.
This site is a SCAM Site. Although the web site bears the name. co.uk it is not reliable. There is strong suspicion that it is not aUK based company but uses this link to scam people. They deliver used or fake batteries and when you contact their Customer Service, in the first instance the latter is very polite and responsive but at the end of the day you never get a refund or quality goods.

Being a victim, I would NOT recommended this site to you. I would ask you to pass this message to your friends. This is the best way to uncover these swindlers... The advertisement was hosted in an Amazon page. So beware.

Joe

Thumbnail of user lornaj1
1 review
6 helpful votes
October 29th, 2012

I ordered a battery for my Toshiba laptop. It arrived quickly - and broke down even quicker. It failed to hold the charge longer than 10 minutes. I contacted them for a replacement, was told to return the battery to China - but the original had been delivered from the UK. I was lucky. I'd paid by Paypal and immediately opened a dispute and got my refund. Don't deal with them, they are fakes and conmen.

Thumbnail of user davea40
1 review
6 helpful votes
July 8th, 2014

Ebattery.co.uk is NOT a UK based company, it has been reported to those who may be able to stop them trading as such, but this may not matter to you. What will matter is that these batteries are replicas, and a guarantee of any amount time is NOT VALID THROUGH EBATTERY.CO.UK because you will not be able to return them if faulty (please check reviews to see how many are faulty). The addresses shown as the returns address in Portsmaouth is fictitious, you will asked to either return your battaries to China (at your cost) or to buy another at a reduced rate, at least until the communication stops from them.
There are many other replica battery companies out there, please use one of them instead

Thumbnail of user johns489
1 review
7 helpful votes
April 22nd, 2013

Terrible... Thought i was dealing with a company in the UK... I was not... They are in CHINA... and they sell JUNK... DO NOT do biz with this company... Absolute RUBBISH... Sent me some CHINESE MADE RIPOFF battery... absolute JUNK... DO NOT... I REPEAT... DO NOT DO BIZ WITH EBATTERYS.CO.UK... Youve been warned

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