eBags

In 2019, I bought a laptop bag from eBags.com, which I have used daily since. After four years, the zipper began to deteriorate. I reached out to eBags to inquire if their limited warranty would cover this issue. To my satisfaction, they promptly honored the warranty and offered a new bag with no extra charge. I am thoroughly impressed with their commitment to customer service and the quality of their products. Their responsiveness and willingness to resolve my issue exemplifies outstanding customer care. I highly recommend eBags for their reliable products and exceptional service.

One last attempt through customer service was successful. They credited the small price difference and replaced the defective bag at no cost. It shouldn't have taken 3 attempts, but kudos to them for finally doing the right thing.

I keep reading negative reviews about eBags, and am pretty surprised. I have ordered from them several times (10+) and have received them very quickly. On one bag, I didn't like the color, and returned it with no hassle, they paid shipping. On my Crew Cooler, they replaced the lining after only having to send pictures. As for the luggage, going on four years and many uses with no issues.

Ebags suitcase is great! TLS Mother Lode Mini 21" Wheeled is our model and we love the different compartments. Easy to carry and nice design! We used for a month trip two people combining with a backpack. We can carry all the clothes and separate dirty clothes for laundry. We can also keep cables and computer for our online job. Toilettries can also keep in different compartment since there are many of them. The suitcase is perfect for short trips even for two people. Hopefully trying more products of ebags!

I read the reviews carefully and decided to try out ebags.com and I'm glad I did. No store online or otherwise comes close to their site wide sale prices! Shipment of my two Osprey packs came with in 7 days like they said it would and packed securely and arrived in mint condition. Will totally order from them again.

I have purchased a lot of IT luggage. I have bought it because it was light weight and well organized interiors. Such great customer service on top of great bags

I bought a 50% off backpack and it's been shipped for free to my country (Philippines). It's a steal!

I fully trust ebags. It is a great company. I have ordered two bags from here. My first order my bag came in and it was new and in great shape, not used at all comparing to other reviews... My second order there were some technical difficulties but customer services figured it out and fixed it.

I ordered a nice backpack and cannot wait for it to come. The whole site looks legit.
I also love how you can pay for it to come faster.

I love ebags. Shipping and returns are free so you can actually find the bag you really want without incurring a lot of charges.

I LOVE this site and its eponymous products. I own the ebags brand Mother Lode, a laptop pack and the packing cubes and I they are essentials. I use and abuse them daily, travel with them and they take it. Highly recommended for bag purchases, but PARTICULARLY recommend that you take a hard look at the ebags-branded option, if there is one, for items you're considering.

Cannot recommend highly enough.

Great deals on backpacks, luggage and wallets. Excellent customer service - loyal eBags shopper for years!

Prices are definitely lower than retail. My messenger bag was exactly as pictured and described.

Superb. Easy return, Easy Price match policy refund and simply great customer support.

So far so good! I would just like to say my experience with Ebags have been great and I love my new north face Borealis back pack

Just recently tried it for the first time; I was very impressed! The price was great; it arrived quickly. I decided the bag was not exactly what I wanted, and their return process was so easy. They also refunded the money very quickly. I would definitely recommend it!

I'm thoroughly baffled by the awful customer service experiences people are reporting. I've been a loyal eBags customer for 3 years and I almost exclusively buy their in-house brand. The best purse I've ever owned is from them, and all of their eBags brand items carry a LIFETIME warranty. My purse developed a bad lining rip on the inside and I wanted to repair or replace it. When I originally called customer service, the rep told me bags had a two-year warranty, and I corrected him and said no, all eBags products are lifetime warranty. He said he would check with a manager and call me back. I never got a call back, which bummed me out. But I recently emailed customer service to follow up, and in less than an hour after my email, the warranty department had a replacement ready to send. I didn't have to ship the ripped bag, send pictures, nada. I have the Piazza Day Bag (purse from heaven), Motherlode overnighter backpack, a laptop bag, and packing cubes. I'll never get handbags or luggage anywhere else. Ever.

Never mind the hard signature items but if you're looking for VERRRYYY good quality leather bags at ridiculously low prices, THIS IS THE SITE for you. And they deliver right on time too.

I bought a bag for my wife on here. It was exactly what she wanted and what I ordered. The only thing I disliked about the site was that I found it very hard to just simply browse the site to see what the offered. There was so much to go through. Definitely will not knock off a star for that though. I'd order from them again.

I ordered a wallet for my husband and it came within a week. It was exactly what I expected