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Eat & Fit has a rating of 1 star from 18 reviews, indicating that most customers are generally dissatisfied with their purchases. Eat & Fit ranks 193rd among Diet sites.
This company does not typically respond to reviews
With in minutes of getting the trial offered, I was presented with the terms of use to accept. Unlike most I actually read them. In a nutshell they basically say that you waive any legal recourse other than arbitration and that you can only cancel if you can figure how to find us and then figure out how to go about it. This should tell you about how much faith they have in the product.
With in minutes of getting the trial offered, I was presented with the terms of use to accept. Unlike most I actually read them. In a nutshell they basically say that you waive any legal recourse other than arbitration and that you can only cancel if you can figure how to find us and then figure out how to go about it. This should tell you about how much faith they have in the product.
Tried to contact them after paying 6800 for monthly meals as meals was not delivered. No reply cant trust these people.
Tip for consumers:
Never trust these people> after paying for monthly meals. we need to follow it up everyday if its delivered.
Products used:
Monthly meals
I've read on here of someone else experiencing the same issue of them some how obtaining my CC information and charging my account! It has happened now 4 times! I was able to reach them via e-mail and they refunded the first $9.99 but now like clock work, they've hit my account 3 more times for the same amount every sunday around 7:30pm. I've reached out to my CC company and will also be filling a complaint with the BBB regardless if I receive a complete refund or not. Prior to this I had never heard of this company nor have I ever clicked on their website so I find it odd that their servers have obtained my information and will continue to fight to make sure it doesn't happen to anyone else in the future! Fraudulently charging someone's account is a crime and doing so more than once demands repercussions!
Tip for consumers:
Don't use this site!
Hello, Emily!
We're so sorry that you encountered this issue - we never want to make such a negative first impression. We'd like to make it up for you. Please, reach out to us with a request at care@eat-fit-mealplans.com, or, alternatively, if you have already contacted us via email, please send us a 6-7-digit code from the auto-reply here.
This way we will locate your messages and get back to you shortly.
Kind regards, Team Eat&Fit
I signed up for the free trial and canceled in March. Monday June 26th I got charged 30.99. I emailed them with the screen shot that I had canceled in MARCH and I want a refund. Received and automated email saying someone would reach out soon……. Still no word from them.
I don't have any idea how this place was able to get money out of my account I have never heard of them. No I'm tying to find out how to contact them to stop them from taking my money and they are no where! Even if I legit wanted to order a "fit mealplan" I wouldn't know where to go! Beware this is a scam company and good luck figuring out how to contact them to get your money back!
Tip for consumers:
Watch out for scammers!
Products used:
None
Hello, Heidi.
Please be kindly informed that we have nothing to do with any scamming activities.
There is no way to get our susbcription without a direct actions from the user. As we can see you susbcribed to our monthly plan on January 21. Moreover, after the purchase you registered an account and used the app on your Android device.
Each subscription is set up to be automatically renewed unless manually canceled. Since your subcription wasn't canceled you were charged for the renewal as initially promised.
Our team has located your request and repliued to your email. Please check all the details there and contact us back for further assistance.
Kind regards, Team BetterMe
I have been trying to cancel this "plan". They keep taking 40.00 a month out of my checking account. I don't know how they got my checking information, but I want it stopped. I didn't sign up for anything and have not received anything. I cannot afford to keep being ripped off. The only reason I even clicked on a star was because it said I had to submit the review.
Hello, Gayle.
We can emphasize the only way to get a BetterMe subscription is to input your PayPal/credit card credentials and make a purchase on our checkout page.
As we can see on November 07,2022 you took our Wall Pilates quiz and susbcribed to our montlhy plan. After the purchase you set up an account and used the app on your iPhone.
Our team has already replied to your email and canceled your subscription as per your request. You can see a confirmation in the email we sent you.
Kind regards, Team BetterMe
I would rate is -25 if i could. This company is nonething but a scam. They say they send you meal plans but they dont. I ask for a refund the same day i signed up and they said they dont give you refunds but on the website it clearly says the do. I paid 9.99 on Dec 29 after i already cancelled them they had A nerve to charge my credit card again for 9.99 on January 7,2021. Now they not responding back to me. I am going to contact Bettet Buisness Bureau on them and file A complaint
Products used:
none
Hello!
We are always glad to assist our customers and make their experience more pleasant.
Please reach us at care@eat-fit-mealplans.com and we will see what we can do for you.
Kind regards, Team Eat & Fit
Can't reach their "support" portion of the website, it is down for "maintenance", just trying to find them is impossible, the phone number listed shows to be in Nevada, but the message is that "the call cannot be completed as dialed". Somehow this website is connected to CULT. FIT in Bangalore, India. It is virtually impossible to cancel the service. I was faced with having to cancel my bankcard, tied to most of my payments, just to get these people out of my life!
Hello, PJ!
Please accept our apologies for the delayed response.
We have nothing to do with the website you mentioned and we do not have any offices in Nevada. The name of our company is BetterMe, we provide users with apps for physical and mental health. Here is our website: https://betterme.world/. I'm afraid you are referring to the wrong company since we do not have any phone numbers and provide support via email only.
Still, we'd love to help you with your problem, so we would appreciate it if you could contact us at care@betterme.world and mention that you left feedback on Sitejabber. We will check our database to see if we have any orders under your name and assist you with your request.
Kind Regards, Team BetterMe
This company is a scam. I cancelled my subscription immediately and they still charged my account.
I have tried to cancel but website is always down and no phone number to call. Out of Nevada?
Watch bank statement closely.
Deb Parisot
Hello!
We are sorry if your experience could have been better. Please be kindly informed that we have nothing to do with any scamming or fraudulent tactics.
We located your account and it looks like your subscription was still active. Please help us understand what steps you went through to cancel a subscription from your side, and we will have a closer look at what the obstacle might be about.
Our team has reached you via email and canceled your subscription. We would kindly ask you to check your email inbox to see all the details. It would mean a lot to us if you could update your review.
If there's anything else we can do to help, let us know.
Kind regards, Team BetterMe
I didn't subscribe to this plan and can't cancel. They say my email address isn't even registered so I can't cancel or get my money back. What a scam!
Tip for consumers:
I want my money back!
Products used:
None
HAVE NOT BEEN ABLE TO CANCEL MY ACCOUNT, NEED MY MONEY BACK. I AM NO LONGER INTERESTED IN THE PLAN, WAS NOT ABLE TO FIND ANY WHERE THE PLACE TO CANCEL, I WAS ONLY ABLE TO PUT IT ON HOLD, BUT YOU STILL CHARGED ME. PLEASE REFUND MY MONEY AND CANCEL MY ACCOUNT.
Tip for consumers:
NO WHERE TO CANCEL, NO ANSWER, NO REFUND. LOOKS LIKE A SCAM
Products used:
SOME WORK OUT PROGRAM
Somehow this outfit got my CC#, Charged 2 $1.00 charges, then a week later charged 2x $29.99. I did not pay attention and paid it. My CC company flagged the charges today, 3 months later when this lousy outfit tried to charge me another 2x $29.99. I got a phone number *******074 off of my bill but the number has been disconnected. There is no Phone # on their web site. So the charges have been reversed, the card canceled and I will be contacting Better Business bureau in Nevada, which is where the phone number is located. I will also be contacting the FTC. Sneaky bastards.
Products used:
None. It was a fraudulent charge
Hello!
Please be kindly informed that we have nothing to do with any scamming activities.
You can reach out to us with a request at care@eat-fit-mealplans.com, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance.
Kind regards, Team Eat & Fit
Eat fit's meal plan is a fraud. Most of the time when I am trying to place order it doesnt even place it saying not applicable. They have designed it in such a manner that it is impossible to use it. I have been using eat fit platform for years now but because of this pathetic experience wont be ordering food again on this platform!
FYI - This is betterme wall pilates, and it only took me a very short phone call to cancel. The ohone number is *******788, or if you have the betterme app, you can manage your subscription on there. I think they trick people by calling it something that it is not.
Hello, Christa.
We do not decive our users in any way. You can check our replies to each comment on this page and find name BetterMe. Eat & Fit is a name we used in the past. It might still appear in your bank statements if you bought our products a year ago or earlier.
We provide support via email only and we glad to answer any questions at care@betterme.world. Our users can manage their web subscriptions via the app More> Manage susbcription or directly on our website: https://app.betterme.world. This information is also stated in our subscription terms: https://betterme.world/subscription-terms.
Kind Regards, Team BetterMe
Somehow they began charging me for something I never signed up for or received anything for. Then conveniently they do not have their website up and running. I have no image because I never signed up for anything. I have a bank statement showing the charges but no emails were received for anything.
Hello, Kristi.
Please be kindly informed that we have nothing to do with any scamming activities. First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
If a user doesn't want to continue using the service, they can cancel the subscription 24 hours before the end of the current billing period. This information is clearly available on the checkout page for our customers to review before placing the order. They can also find it in the confirmation email along with the option to unsubscribe by contacting our support team.
We want to learn more about what happened and how we can make things right. Please reach us at care@betterme.world and mention that you left us a review on Sitejabber. If you have already reached us via email, let us know the 7-digit number of the email you received in the auto-reply. This way we will find your messages and get back to you shortly.
Kind regards, Team BetterMe
The marketing had me believe that I would receive a meal plan via email. I did not. Instead, I did get access to an app - BetterMe. Granted, there is a meal plan component - but it's not downloadable or printable which is not what I was expecting based on what I thought I had purchased.
They have a terrible refund policy - you have to use the app for 30 days before you can get a refund. I don't want to use an app, I wasn't signing up to use an app. I was waiting for a meal plan to be sent to me and instead, I got the links to access the app.
Misleading marketing. Perhaps the app is good if that is what someone is looking for but their marketing did not indicate that prior to the sale.
Hello!
Please be kindly informed that we have nothing to do with any scamming activities.
There are two ways we can proceed. You can reach out to us with a request at care@eat-fit-mealplans.com, or, alternatively, if you have already contacted us via email, please send us a 6-digit code from the auto-reply here.
Either way, we will be able to provide you with further assistance.
Kind regards, Team Eat & Fit
Unauthorized payments I haven't had and thing delivered I need someone to help I don't have free money to give away... this service is really bad
Hello, Laporscha!
Thank you for making us aware of this situation. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies.
Our team is already working on your issue, and we will be very grateful if you provide us with the requested information. We are doing our best to resolve the problem you've encountered, but we just need a little help from your side to locate your order.
We will be looking for your reply with additional information.
Kind regards, team Eat&Fit
I was charged by this company for a meal kit for $39.00. I never signed up for any services and have no emails from this company ever. I need my money back
Hello, Kim.
First of all, let us please assure you that our app cannot be purchased without the user's explicit approval. The only way to get a BetterMe subscription is to input your PayPal/credit card credentials and make a purchase on our checkout page. Moreover, we make sure to highlight all subscription details before payment is made. In addition, every customer should receive an email confirmation with all the details after the initial purchase.
Please note that all refund requests are handled by our support team. Contact us with your request at care@betterme.world and mention that you left a review on Sitejabber. We will do our best to assist you.
Kind regards, Team BetterMe
Gain trust and grow your business with customer reviews.
Eat&Fit has a customized approach to your fitness goals, whether it is to lose or gain weight, eat better or have a healthier lifestyle. We adjust your personal plan to your busy schedule, preferences, and routines to help you achieve results in a safe and convenient way.
Hello!
Thank you for letting us know about that.
Please contact us at care@eat-fit-mealplans.com so that we could have a closer look at this issue and find a proper solution for you.
Kind regards, Team Eat & Fit